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January 2024 by Martin LeMieux
Predatory bait and switch scam. Only after you sign up will they disclose all their “fees”, and will raise your rates with no prior notice. Mine went up 20% with no notice or explanation.Go to a different company if you need storage.
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December 2023 by Ashley Radcliff
Justus was so incredibly helpful with finding my plowing partner and I, a spot to park our RV for the winter. He went above and beyond with writing down all the Public Storage locations and their pricing for a size spot that would fit our RV. Thank You for your excellent customer Service, Justus!!
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December 2023 by Rachel Livingstone
My unit was broken into, as well as several units in my row. My stuff was trsshed. A form will not bring back my family heirlooms and what they meant to me. I thought this place was super secure and that is not the case.
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November 2023 by Ellie Hancks
Quick and easy sign up! Friendly and proactive. Love the app features and the ability to drive into the establishment. The temperature controlled units are the seller for me at this location! Yay MN! ?
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October 2023 by Liz Larson
It was so much easier to find my unit at the one off of Como and 280 I went to another one and it was difficult to find the unit I was going to get and the hours to access my unit work much better than the other location I really like the one off of Como and Jeanette was helpful and answered all my questions I would for sure recommend the one off of Como to anyone that is looking for a storage unit.
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October 2023 by Марк Холодный
Ms Jannette is perfect. Acting like a superhero, staying after hours for me. Explained everything. She is not a person who don’t cares. She cares about business and people. Thanks!!!!!!!!
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September 2023 by Joe Miller
I've had an overwhelmingly positive experience here. I chose to manage everything via the app, and every interaction with the staff has been both helpful and kind.The pricing is reasonable. I'd recommend potential renters to use their website to compare their other storage facilities within the vicinity.One gripe I have is the challenge of getting a cart/dolly, which can make loading and unloading difficult. I've encountered this issue at virtually every storage unit or apartment complex I've previously rented so I'm not docking stars for this but I'd definitely appreciate if they added more carts/dollies.
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August 2023 by Myranda Johnson
Ben was very nice and helpful and polite the whole time and was very thorough with showing me around
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August 2023 by Rachel Fang
Ann and Maria are great, staff super helpful and facility is very good
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August 2023 by Adam Leier
Maria was an angel with helping me. I came in a minute after close and she was nice enough to help me. I had wanted to see some of the storage unit sizes. She guided we through units and I decided on one I liked. It was about 6:20pm at that point (20 mins after close) and she was more than happy to get me the unit today. Her main priority was me and I definitely saw that. She explained what to expect with getting the unit, rules, insurance and so on. At no point during our interaction did she ever make me feel rushed. She was magnificent. She made me have the most personable experience. I’m definitely going to stop in the leasing office next visit to tell her this in person. I only hope to find more people in customer service like her.
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August 2023 by Dolores
Be ware of your autopay, they will tell you everything is alright over the phone (twice) to later on charge you a late fee because they didn’t informed me well that my bank reversed the transaction which is instant!Basically ended up paying for the management mistakes of the lack of information over the phone yet they didn’t want to reverse my late fee they cause me to have.
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July 2023 by Paith Philemon
I was searching for an affordable and big enough storage unit for my valuables in between moving locations.I just want to thank Tony, for his superb customer service and patience with setting me up with the right storage solution. Kyle and Madi for going the extra mile careful attention to details.Great experience!Many Thanks
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July 2023 by Chloé Bergh
This Public Storage is extremely overpriced & puts their customers last on the list compared to their profits & less than desirable rules that they enforce with an iron fist.Long-ish backstory: I opened my storage unit back in Summer of 2022, I think it was August…. I was never made aware of the hours I was allowed to be there nor given a tour, or any other typical ‘welcome’ a storage facility should provide. So, when I was moving my things in I stayed a few minutes later than the hours of business and didn’t find out until the third email notification was sent. They then took it upon themselves to limit me to ‘business hours’ (I am only allowed to be there until 6, while everyone else is allowed until 10PM). They put this limit on my account, in September 2022 & I am just now being notified about this in June of 2023, despite inquiring multiple times about why I was getting randomly locked out many hours before the facility closed… and either nobody at the facility/call center knew about this limit or they just felt that it was not pertinent information.So I’ve been paying the full price all this time and getting about 1/3 less time than anyone else at the facility, unknowingly (until today… when I called the property manager and spoke with her and she revealed this information to me….. only 9 months late.)***I should have been given notice of this decision to drastically limit my time for my storage unit- immediately when it happened… because I would have taken all my belongings and brought them to a different facility and would have been treated ten times better than I’ve been treated at the Hunting Valley Road Public Storage.***Keeping your customers in the dark on matters that directly affect them, their belongings, their pocket books and most importantly, THEIR TIME, should be illegal. This is a terrible way to do business and an awful way to treat paying customers.
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June 2023 by Keith B.
The facility was amazingly clean, and the people working there were very friendly and helpful.
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June 2023 by Keyairrah Sweezer
It’s a nice space and the smallest fit everything I had in my car, I just don’t approve of how hard it is to find the smaller units.
