-
March 2024 by MaryJane Healthcare
I bought a Porsche Panamera and shortly after someone took a crow bar to the hood and after failing to pry it open, they keyed the entire driver’s side from front to back. Raymond’s was highly recommended and the only recommended shop by other Porsche owners in Minnesota.It took several months to get an appt but I’m glad I waited. I received my car back yesterday looking better than when I purchased it. The detail work was done incredibly well, communication was easy as I texted directly with the person overseeing my car. They went above and beyond for me when I had a last minute emergency with my car needing mechanical work the day it was due to come in.I am so impressed with Raymond’s and would highly recommend without reservation. Extra bonus points for their yummy snack bar just as a silver lining to an exceptional business with the best service and work in the state!
-
March 2024 by Katie Murphy
I recently had an accident and needed advise about what steps to take regarding my severely damaged car. I called Raymond Auto Body and spoke with Brad. Even though my car had been towed to a closer shop Brad was so helpful talking me through the whole process. He answered any and all of my questions honestly which was comforting. He obviously knows his stuff and was more than kind with helping a potential customer. On the reals, Brad you were so awesome! Thank you again!
-
March 2024 by LeAnne L
Quick service
-
March 2024 by Kent Sklarow
I waited a while to write this as I knew I was probably unreasonably upset when I got my GT3 back. I am also thinking about the time when I had my 330i repaired here, so I will talk about both experiences.One common thing is that in both cases, in the end, cosmetically I am very happy with the results. I am also happy with the experience I had with the manager of my case (Jake) when the GT3 was being fixed. Very communicative and seemed very intent in making sure I was happy in the end.Now onto the things that I was not as happy about.When I went to examine the GT3 after the paint was still outgassing but prior to retrieval, it was clear that all the body panels in the front were misaligned. The factory specifications were not followed. The unfortunate part about this is that the realignment is visible now when the hood is opened, I still need to fix this with some touch up paint. A Porsche certified shop should do better. I shouldn't have to point out how to put panels on a car, the customer should not have to be the expert.Next, when picking up the car, I immediately realized that the AC had not been charged, which was rectified while I waited. After this, I find out that the car is basically running on fumes, so off to the gas station so I can get home. On the way home I find out that the stereo is now nonfunctional, most likely due to the car being jumped incorrectly. There is a metallic rattle coming from the front end over bumps. Finally after getting home I find coolant splashed all over the engine bay and a CEL is on now for the secondary air pump which was not present when I dropped the car off. I am absolutely irate at this point.In the end Autoedge took care of all the loose ends that Raymond left, and while Raymond did foot some of the bill, I was left with a significant ($1.5k+) bill to replace the SAI pump.I am generally happy with the cosmetics of the car. The mechanical work, and pickup experience was awful and I cannot recommend it.The other thing I will note is when I had my 330i fixed here, it was pretty clear that it had been taken out to lunch at some point (I never eat in the car) and that too, was returned on fumes when there was certainly much more in the tank when it was dropped off. This was back in ~2014 or so, so who knows how relevant this is at this point.Anyway, a mixed bag here. I think they do great paint work, but my experience could have been much better. I really did appreciate small details like reprinting the options sticker on the underside of the hood, but I would have gladly traded that for actually having my car fixed correctly in the first place.
-
March 2024 by Craig Baumann
Just got my car back after someone hit my door in a parking lot. I received personal service from the owner Jason. Fantastic having him handle the insurance approval. Best of all the car looks MINT! I would never go to another bodyshop. I have high standards and want my vehicles to look perfect. Raymond Auto exceeded my expectations!
-
February 2024 by Pauly Lorino
Good customer service at the front desk. The assessors are nice. However, don’t think they’ll assess your vehicle thoroughly. My assessor left out some important components for the rest of my car after a 2 minute “assessment”. He didn’t seem to want to listen to me. He was in a rush like he just had a gallon of coffee. Or something else. Will not be going back. Not sure why he treated me like that after raising my concerns. I should’ve known given they had many same day appointments available the day I called.
-
February 2024 by Lovepreet Singh
Very professional and honest folks! Especially Brad was amazing. He gave very honest opinion on the car damage. Given the nature of damage, he offered free courtesy fix next day. Such a kind gesture. God Bless...
-
February 2024 by Patrick Morgan
Great Body Shop. Repairs were perfect
-
February 2024 by Thomas Wong
Very professional experience
-
February 2024 by Josh Ludwig
The best customer service I have experienced in years!The highlights:- very easy to work with and clear and correct estimate from the start- the business has a well staffed front office who are personable and clearly care about their work and their clients. AND THEY ANSWER THE PHONE RIGHT AWAY AND CAN HELP. Who does this anymore??- the work on the vehicle was impeccable- the communication from Jason Slomkowski was clear and he texted, left voicemails and called to talk about additional findings while the work was being completed- To top it all off, they helped me find ways to get my car to them and my car back to me while i balance a hectic schedule and out of town travel for work- i dropped my vehicle off the day before i left out of town and brought me back to my house (free of charge)- they then brought my car to the airport the day i arrived back in Minneapolis and i seamlessly was able to pickup my car at the airport valet. this actually SAVED me money as i didn't pay for long-term parking for the week.Overall i have been so impressed and would recommend everyone check Raymond Auto Body as your first call when getting vehicle repairs completed. A+ job to the entire staff. You guys have a customer for life and someone who will be an ambassador going forward.
-
December 2023 by Jeff Reinsberg
Raymond's attention to detail and quality of work is unmatched. I am picky and have high standards. Joel took care of all my concerns and completely stood by their work and warranty. They are booked out quite a ways but that's because they do great work, customers know that, and only go there for body work. Worth the wait.
-
November 2023 by Zae Thao
Brad and Katie as well as the rest of the Raymond Auto Body team went above and beyond and returned my vehicle beyond better than what it was before the accident. They kept in touch and were very good with updating me with the progress of the repairs. Though insurance did not quote and appraise the repairs correctly which caused the stall in repairs, once Raymond Auto Boday got the okay from insurance the car was repaired and done within less than a week.
-
November 2023 by Catherine Furry
These people are the absolute best. Incredible body work and stellar customer service. I've never been treated as well, bar none!
-
November 2023 by Susan Jordan
Very hard working and patient with non customers. Very calm when dealing with irrate derogotive people.
-
October 2023 by Dan T.
Totaled my vehicle and had insurance tow it here. They were great to work with. Always answered the phone and proactively called me back with updates. Took the time to show me how they evaluated the damage. Let me swing in an pull stuff from the vehicle before it was taken to the salvage yard. They were up front about the fees that would be covered by insurance and what I would have to pay if they housed it longer. Nice people and great to work with.
