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October 2023 by Rashi T.
came in looking for a particular pair of Ray-Bans which they didn't have in stock. The person who was helping me was kind enough to direct me to another sunglass hut in the area ! I did end up going to the other store to check it out . Shipping online was easier route now in hindsight .
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October 2023 by Don Dabbert
Wonderful staff! Super helpful
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July 2023 by Ivy C
AVOID THIS LOCATION, especially the salesperson Alicia. Walked into this Sunglass Hut location in MSP on 05/31 during a delayed flight and bought a pair of Ray Bans. Alicia was the only one behind the counter and couldn’t be bothered to get off her cell phone to acknowledge myself and another customer. I tried different pairs on and settled for a darker color of the style I wanted after confirming I could return it if I found the color I wanted online (my own mistake, I should’ve checked online first). But, she stated it wouldn’t be a problem as they have a 30 day return policy, no mention of anything else. She took a pair out of a box and put it into the case the sunglasses come with (note that she didn’t inspect it). This should have been a red flag. If the owners/ managers of this store try to dispute that Alicia did inspect, then CHECK YOUR SECURITY CAMERAS. I have the exact date and time for you.I went online that same day 05/31 and found that the lighter pair I wanted was back in stock so I placed an order immediately. Today, I was back in MSP and walked in to return the pair I bought that never left the case she put it in. Lo and behold, suddenly this lady was all about her job. She was holding the sunglasses up to the light, wiping it, just doing everything to set the scam she wanted to. After several minutes of wiping she CLAIMED there were scratches on the glasses. I showed her my online receipt of the pair I ordered that same day and she suddenly started mentioning how a warranty would’ve covered damages. What damages?? I asked if there was anyone else to inspect the product and there was no one. So basically, her word against the truth and no manager, coworker or any other person to back it up.I’m now assuming she works off commission and because she initially sold it to me, she didn’t want to process my return.To Alicia (the blonde lady with glasses): Honey, keep my money. Clearly you and this Sunglass Hut location could use it.To the managers: Consider using it to hire someone with better customer service. Oh and check your cameras.
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July 2023 by Jacob Carter
Viola was fantastic and I will definitely come back because of her amazing customer service. 10/10 experience because of her.
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June 2023 by Dr. Robert Shorty
As past Luxottica retail team member was truly disappointed by the service received today. Went in to pick a pair of sunglasses shop was empty and neither of the associates came to help me or welcomed me. Found a pair I liked that I left there because I won't spend my money where I am ignored and not seen.
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May 2023 by Andrea Shoemaker
Victoria at the airport location was amazing! She was able to help with a pair of my sunglasses that other locations were not able to!
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January 2023 by cj e
Was here 1/3/23 at 1:45pm - wandered around for 5 mins while the 2 people working didn’t offer any assistance. Poor customer service
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December 2021 by Ezra Miller
Easy fast purchase and I found what was looking for.
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December 2021 by Eve Prodoehl
Great, knowledgeable staff!! Super friendly and willing to help search for a specific frame I was looking for. They ended up not having the exact color but offered great recommendations of similar ones that I ended up loving even more. Would highly recommend! Best price I have found for my Ray-Bans.
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December 2019 by Nathan Kraemer
Over priced
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December 2019 by Joan Stanhope
Love there glasses
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December 2019 by Bryan Pawlachuk
Didnt have what I was looking for. Good selection, not great.
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December 2018 by Kenneth Robinson
Lots of choices.
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December 2017 by Corey R
Really nice service. Excellent assortment of sunglasses across a broad spectrum of prices and styles. The staff were super nice and knowledgeable, helping with different styles for different kinds of heads and shapes! Plus they have really great sales and promotions. It’s a great place to kill time when you’re waiting for your next flight!
