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January 2024 by Sam Ruedinger
Honestly the best service I’ve ever had from a tow service. They were polite and professional on each call. And speaking of calls, they handled everything over the phone so I didn’t need to wait with my vehicle. I drive an EV so I needed a flat bed truck which they proactively offered. The driver who called me to remote start my car was super friendly and I saw through the security camera he was extremely careful even when I wasn’t present. I won’t hesitate to use these guys again because they made a stressful situation as stress-free as they could.
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January 2024 by Hiccup
We had no problems able to clean out the van. Very pleasant front office
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January 2024 by Alexander Cilek
One of the worst customer service experiences I've ever had.First person I talked to (11:15), told me I could come pick up my car today (Sunday).Calling to confirm since they have no hours posted on their Google. Second person proceeds to tell me that there is a $50 fee for every day the car is there and they closed at 11am. Then proceeds to be rude when asking why I was told I could come today to get my car.I would NEVER use this company for any outside referrals and will be telling others about my experience.If your car gets brought here good luck.
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December 2023 by joseph kuhlman
Amazing service
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December 2023 by Marie Garcia
Quick and courteous
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December 2023 by Clint Delisle
Fast and informative
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December 2023 by K White
Jim #72 was awesome & professional.
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December 2023 by Mike Tutu
10 of 10
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December 2023 by Mitch Jensen
They were quick and efficient. The driver was very personable.
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December 2023 by Mark Master
Well - we used your services this past week and it was painful from the billing side of things. After the tow was completed we just wanted a detailed bill for our insurance. When we asked TCT for one they went as far to go back to our body shop to retrieve our vehicle to resolve a simple problem (Towed our vehicle back to their yard). They also said that their bills were non negotiable, since they control the towing market here in MPLS / St Paul. End result- bill was paid the they had to re tow the vehicle to our body shop. Whew. The Twin Cites metro area needs some more competition in the heavy duty recovery/towing market. # Stop the extortion! Use Blaine Brothers instead, quality folks there !!
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December 2023 by A Miller
Awesome service. They were quick, honest, and great to work. I know nothing about cars so I find anything related to them intimidating. The tow truck driver was really kind and quickly helped me. He even gave me advice on what my options were with 2 flat tires. I could tell he wasn’t trying to just get my money, he was truly helping. I highly recommend this company.
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December 2023 by Paul V
Excellent service by the driver taking car not to damage anything while pulling up on flatbed. He also called me back to tell me when car was dropped off at dealer for repair. Awesome company would use them again if needed.
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November 2023 by John Ewaldt
Worked with Oakdale location. All of the workers were kind, efficient and super helpful. They even let me use their reading glasses.
Hats off to these workers. :
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November 2023 by Sadini Jayawardena
Possibly the worst experience I’ve had in my entire life and I’m talking about every business combined that I’ve ever gone through. We first called to let them know we were here, and they said that they would be opening up the gate for us to be entered in, and once we entered, the lady at Crystal was full on yelling at us like I’ve never heard before. I actually thought she was joking at first, because of how loud she was yelling. It was literally such an insane experience. When she finally got out, she was still yelling at us. I’ve never experienced anything like this before. We then went in and the amount of trouble we had to go through for over six hours just to get our car back after being in a car accident was mind blowing. I could never recommend to not go to this place more than anything. Someone then came in and had the same exact issue that we were having in the way that she sat there, laughing at us, as if it was some type of a joke was absolutely insane. At the scene of the accident the tow driver told us that if we brought it to our house or any other location of choice, we would need to pay upfront, but if we were to bring it to their tow lot, then we would not need to pay and that the cause or of our accident we need to, but once we went there to talk to them, the lady said that the tow driver gave us the wrong information and that was his fault. Later once the tow driver came in, he all he said was sorry, and that we would still need to pay extra to have it brought to our house after. I don’t know what they don’t understand when we said that obviously we would’ve had it dropped off to her house in the first place if we have to pay either way, but it was obviously some type of joke to them, and they put their business first. Incredibly disgusted
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November 2023 by Lazlo Christiansen
Quick and responsive! I'm disabled and needed help getting my spare on after popping a tire the other day. The tech was incredibly nice and even moved the old tire into my car for me.
