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May 2025 by Johnny Long
I thought all these bad reviews were just people complaining but boy was I wrong. I’d give them 0 stars if I could.
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April 2025 by Roxanne
All employees are helpful and patient; the Personal Bankers are very knowledgeable and willing to assist!
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March 2025 by Stephen Borer
The staff is ALWAYS helpful and friendly !
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February 2025 by Tami Andrews
There is no excuse for the ridiculously long wait times for drive-up service. This location is particularly awful.
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August 2024 by Sarah Zimitsch
Mark was so helpful when I came in looking for help on my account due to a life change. Always have enjoyed being a US Bank customer! Thank you!
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July 2024 by max pow
This is one of the most thoroughly hateful banks in recent years. A bank that makes me cringe even when I'm sitting here thinking about it. I’ve hated this branch as much as the 19 years I’ve been living in the twin cities . I hated it because of the premise which seems shockingly cold-hearted, and because this premise of the banks is being suggested to families as a place to enjoy banking, and because everybody at this branch was vulgar and stupid, and because the jokes weren't funny, and because most of the employees were obnoxious, and because of the phony attempt to add a little pseudo-hip philosophy with the idiot security guard. Now I think that the Twin Cities is fine place to live and everybody in the state of Minnesota has been so friendly and welcoming so I prefer to think of U.S Bank as just a unfortunate aberration in this otherwise admirable state.
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May 2024 by Angel
Shelby and Josephine should be terminated. Their attitudes and behavior towards a 15+ years customer is completely unacceptable. This location is god awful. Shelby and Josephine claim they don’t have a manager. This branch is never open when they’re supposed to be, they’re always closing early for unknown reasons. I hate this location and I can’t wait until it’s closed for good. No other location is as terrible as this one. I will be withdrawing all my accounts and switching banks due to the way I was treated by these two incompetent and disrespectful tellers.
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October 2023 by Marlena Myles
I come in person to do things that can't be done using mobile banking but when I'm there, they'll waste my time repeating it needs to be done on mobile. Only speaking to someone above the teller position will get any work done, so if this happens to you, better hope the manager is in that day. I don't know what's the point of going to a bank if they won't do their job without a boss being present.
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August 2023 by Carrie Lundell
Outstanding customer service from Ben, the branch manager. He helped me understand my options. Anytime I call in with a question, I reach someone immediately and they can answer my question. Thank you!
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August 2023 by Diane Berg
Great and friendly service
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August 2023 by Omar Sheikh
Good customer service.
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April 2023 by Ping Wang
I've been using this bank for many years, and always had great experiences with most of the employees, especially with Sonny, Tony and the managers.
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August 2022 by S H
I opened my account many years ago way before it was us bank because it was convenient and had good service. Most of my banking is done remotely. My last 3 trips to the Highland branch have been very bad. The last 2 I was the only car in the drive through both times and staff visibly chatting inside while I was forced to wait as they were discussing something very amusing. At this point I am considering closing my account. Customer service appears to be declining and now I feel targeted because I decided to speak up about service. I 100% get surveys when I call in to us bank but never for in person visits. Why is this?
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April 2022 by Steven Hinderer
I opened my account many years ago way before it was us bank because it was convenient and had good service. Most of my banking is done remotely. My last 3 trips to the Highland branch have been very bad. The last 2 I was the only car in the drive through both times and staff visibly chatting inside while I was forced to wait as they were discussing something very amusing. At this point I am considering closing my account. Customer service appears to be declining and now I feel targeted because I decided to speak up about service. I 100% get surveys when I call in to us bank but never for in person visits. Why is this?
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January 2022 by Scott Quick
Stopped in to cash a check written off an account from this banking chain had to wait over 10 min just to get to a teller to find out they were going to charge me 7 dollars to cash a check that is written on there bank just because I don't have an account with them I mean I could understand a few dollars but 7 come on that is just massive theft on people who don't want to bank at your bank and a way to force them to get accounts with your bankPlease stop doing this 7 dollars is ridiculous for a fee it don't cost you anything to cash the check so stop taking people hard earned money
