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March 2025 by Patty Bartholomew
Connor is fabulous at Verizon in Highland Park!
Thank you for your help and expertise
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March 2025 by Io Harberts
The Verizon Store has excellent service and Connor and Mike were both very attentive to our needs. I highly recommend the Highland Park store for all of your wireless needs.
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March 2025 by Dahir Adde
Mike was extremely helpful!
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March 2025 by Jules D
If you want to end up with $300 in incorrect fees and spend an astronomical amount of time trying to get in touch with customer service to correct these fees, then go here.
Matthew “helped” my husband and I and caused us so much trouble. He was completely unprofessional and told customers about how he’s “California sober” on the job.
We came in for what should’ve been a simple service- adding a line to an existing account and upgrading a phone. Instead, we are dealing with $300 in one-time charges for EXISTING customers.
As a Verizon customer for over 20 years, I’ve never experienced so much trouble with this company. I’m disappointed and tired from being given the run-around.
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March 2025 by Jasper Lea
Terrible
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March 2025 by John Tuttle
Great experience!
Urvish was very helpfully and knowledgeable getting us set up with new devices and getting everything transferred flawlessly!
What used to be a long and frustrating process was easy and understandable.
High marks for Verizon!
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February 2025 by Frank Bures
I was told I had $1000 credit for a new phone by the sales person at this store. Three months later, I am still trying to get that credit, meanwhile paying for a new phone I didn't need.
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February 2025 by Jason Bittner
The service and staff were amazing!! They worked with me through the issues I was having and got me hooked up!!! Thanks Mahad!
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February 2025 by Amy Ilstrup
Natalie was incredibly helpful assisting us in changing plans. Her customer service was fabulous and I’d highly recommend visiting this location.
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February 2025 by Connie Ecklund
Natalie was very helpful and informative to get my party settled on a new upgraded family plan. She was knowledgeable, kind and took her time to make sure everything was set and ready to go.
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February 2025 by kristi running
Great service from Natalie in setting up a new plan.
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February 2025 by JC Mascari
Mike was outstanding. Thanks
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February 2025 by A Ibarra
Connor is by far the best quickest agent I have ever known!! Very knowledgeable and very profient at getting the order correct!
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February 2025 by Angie Ryter
Mahad is a rock star 10 out 10 recommend!
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February 2025 by Brian
I went in last week with an admittedly complicated ask (new plans, phones, lines and transferring numbers), and having previously spoken to a Verizon rep on the phone about my options. The person I spoke with first spent 20 minutes telling me why my understanding was wrong and what I couldn’t do, instead of helping to find a solution that met my needs. His temperament was arrogant, defensive, and, above all, completely uninterested in being helpful. Another employee was being super disrespectful to his customer, at one point saying “…so don’t come back later and tell me there’s a mistake on your bill.” I’m giving two stars because the third employee working that night was great. She was clear, knowledgeable, and kind. The next day I went to the store on W Lake, everyone there was awesome, and I left with new plans, new lines, new phones, and a lower monthly bill than we had before.
