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March 2025 by Jared Swensen
Quantum is faster and half the price. Also when I closed my account they charged me 55$ for a piece of equipment I never had. Would never use this provider
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March 2025 by Alec Erickson
Helped me out was rude talked about my issue right of me and didn't know that could transfer from to Xfinity. Probably wouldn't go to this one again.
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March 2025 by Lynn Deatherage
My friend Helen came to your store 🏬🏪 to pay my Xfinity Comcast Bill 💸💵 I cash and you lazy 🦥 people never told the damn billing department in headquarters which is being charged extract for a bill I paid off 39.00🤬😡🤑🤑 Now because of your lazy bums you just caused my credit score going down 👇👎 shame on you irresponsible people staff you have.
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February 2025 by C. L.
UNHELPFUL STAFF. They try to pawn off any Q&A other than signing up - to Xfinity customer service online - which is EVEN WORSE. Don’t waste your time or $$$ here!!!
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January 2025 by joe
AVOID Xfinity unless you like getting the run-around, shoveling $$$ out the window for bad online customer services and non-existent in person customer service. Run and don't look back!!!
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January 2025 by Katie Taintor
Would give zero stars if it were possible. Atrocious customer service. Closed my account after moving, was charged beyond my service time. I have called three times after unsuccessful attempts chatting with the Xfinity bot to get a refund for my balance forward. Each time am promised a refund. Each time there is no follow through. I have put in a complaint with the Better Business Bureau. I would not recommend Xfinity if it was the only service provider available.
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January 2025 by Patricia Boyd
This has to be the worst Infinity store around. The arrogant woman who seems to be running the place is lazy and insulting. She should be fired. The ridiculous part is these employees are insulated and protected by computer gatekeepers.
I will be working to wean myself from everything Comcast after being a customer for over 25 years. They also just raised my service almost $50 a month I'm
DONE with their ridiculous rates and employees who get away with NOT doing their jobs. Probably most are DEI hires
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December 2024 by Joan Riederer
Went for a remote. They didn't have any!
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November 2024 by Nich Malia
They kept raising my rates without notice. I Canceled my service. They made it nearly impossible. Then they wasted loads of my time on the phone, confirming I would not get further billing. Then I recieved a bill. They have since demanded I return a device,, or penalty of further billing. I bring the device to the store, but they seem overwhelmed with perhaps 10 customers and at least 5? Staff working. Still waiting......
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November 2024 by katie Hernandez
WOW INCREDIBLY RUDE.all this lady could do was answer my questions in a rude sarcastic mean voice.
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October 2024 by Douglas Schroeder
We cancelled Xfinity because the service has been extremely poor and their services are too expensive. They tried to save me as a customer by offering worse internet speeds for a more expensive rate than what we switched to. When I came to drop off my equipment, they wouldn’t just take it and made me wait in a queue just to take my stuff. Avoid at all costs.
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September 2024 by Eric Wright
I had to redo this review after the terrible customer service xfinity delivers. I was working with Winter a week ago. She seemed nice and patient. However after trying my new phone (iPhone 15), I’m not impressed with the phone. It’s not much different than my old iPhone 11. It has some more bells and whistles, but overall it’s like the same phone. I expressed the politely to multiple employees. They all seem to minimize my experience, and even gaslighted me. They were basically telling me my experience is wrong. They said I can return the phone, but I can’t get a promotional price. It’s overly complicated excuses. I told this to Winter, and she rolled her eyes and said it’s not complicated.
This is terrible customer service, shame on you!
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September 2024 by Lea Themelis
I signed up for a plan online and went to pick up the modem in the store to avoid the $15 shipping fee. Somehow they already put in a shipping order to mail it to me. Derek in the store said he couldn’t help me with this, and he could only cancel the whole plan and sign me up for a plan that cost an extra 15$ per month. He didn’t have a solution for me and acted like nothing could be done.
I got home and chatted with the virtual chat assistant and they took care of it in 5-10 mins. That’s why I’m giving 2 stars instead of 0. The online chat people are way more helpful than in store sales people.
Really disappointing in person experience at this location.
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September 2024 by darkstar2480
If I could give negative stars I would. We were a loyal customer for almost 10 years and I even worked for the company for about 4 years. That all changed after the storms on August 26-27 that rolled through.
I reported a downed line through the Xfinity assistant, never recorded in the system. Called customer service numerous times only to initially be hung up on by their automated system. Why? Because there was an outage in my area…. How does that make sense and who thought that was a good customer service strategy?
So far I have managed to get two install techs to be sent out. (They aren’t the right people to fix my issue.) They evidently never scheduled a maintenance ticket either. So two weeks later I still have your mainline laying in my yard. The icing on the cake is that Xfinity just called me to try to sell me on new service. That is the epitome of tone def and not reading the room.
I have switched to T-Mobile home internet which is comparable to the service I had with Xfinity and it is $30 cheaper to boot with none of the extra fees.
Comcast is totally tone deaf. They respond asking me to use the exact system that has caused me all these problems already. Just like they asked me if I wanted to renew my service when I told them what the issue was and why I cancelled my service to begin with. SMH
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September 2024 by Adam Wogen
Prices different in store than online
