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September 2023 by Amanda Mercado
Refused to call and verify our warranty coverage for a part they put in (before checking with our warranty) and now demanding 600.00 and their embarrassing old hoopity loaner vehicle back. After the fact now charging $120 to call the warranty line because it's "wasting his time". Very rude arrogant and lazy .. seems like a typical shady scam going on here. If you aren't from this area they will probably pull the same on you. Our car has been there for 1 day, and this is already the mess we're dealing with!! AVOID THIS PLACE ?????Update because of my review they are now calling in the loaner vehicle as stolen to the police .. I work with the police department ? that's falsifying a police report which is a crime. Intimidation techniques ?????
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August 2023 by scott lebakken
Best dealership experience I have ever had when buying a new vehicle.
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April 2023 by Steve Volk
Very smooth experience working with Tony Clark & Staff at Arlen Krantz Ford once again
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March 2023 by Jesse Knopf
Brakes weren't working on our 2015 Ford Edge. Brought the Edge into Arlen Krantz Ford to figure out the situation and have the brakes fixed it was very dangerous to drive in the snow. Brought it in once paid for the repair over the phone. $1400 repair bill. Picked the car up after hours and nothing was fixed. Called Tony said we will be bringing it back for it to get fixed he took it in couldn't find anything wrong with it and gave it back free of charge. Contacted Tony again saying car is acting up again and he tells me no interest trade it off. Trading it off would essentially cost more money as I am already out $1400 for the repair that was never fixed. I believe in safety over business. This car is not safe to drive as Arlen Krantz Ford is trying to make a quick buck on selling us a new car and then flipping this Edge. Will not be doing any services and business with Arlen Krantz Ford ever again. Hopefully this will help somebody out before they donate their hard earned dollar with no results and ultimately get turned down for future service.
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August 2022 by Jonathan Lee
Great place to bring your car great people working there.
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May 2022 by Dave Auchter
This is the place to shop for your new Ford vehicle. My truck was delivered two months ahead of schedule with better features than I expected. Tony will go out of his way to make sure you are satisfied with your purchase. If you shop around you will undoubtably find your best deal here.
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June 2021 by tim klodd
Best experience ever. Wasn't your typical car buying experience which made it nice. It was very nice dealing with Tony, he made you feel very welcome and took time to answer all your questions. Would definitely recommend.
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March 2021 by Enteredtie 581
Great group of people to work with! Honest and knowledgeable, I'm excited to get my new vehicle. Thank you for the great experience!
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March 2021 by Monty Elm
Very nice people! Good selection of vehicles! Great service!
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August 2020 by MJ Whelan-Graham-Hanson
We bought a beautiful truck there in 2017, and were treated wonderful, when Arlen was the owner.2020 The new guy Tony is rude and disrespectful especially to woman! Plus I would not trust buying a used vehicle there .We were going to buy a new truck there , but not now! He needs a lesson in manners and how to treat people
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July 2020 by Derek Rucker
Extremely impressed and appreciative of the folks at Arlen Krantz Ford for excellent and fast service when we had mechanical issues while driving back to the Twin Cities from Lutsen. Could not have asked for any better help when we needed it most.
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June 2020 by Sabrina Rucker
Took us in on extremely short notice. Several other repair shops refused us service, but Arlen Krantz Ford not only fixed it quickly but let us pet the adorable resident dog, Denver, while we waited. Very professional, excellent service and people. Highly recommended.
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June 2020 by Fiona Rucker
They took us in on very short notice after our car broke down. Most repair shops were unable to accommodate us but they took us in and got our car fixed within 10 minutes. The staff is amazing and super helpful plus there was a cute dog there.
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June 2020 by Ashley Jancura
This shop is absolutely amazing! Our car broke down on the highway and we had to make a last-minute stop here. They were super helpful and we were back on the road within 10 minutes!
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April 2020 by Shelby Schutta
I’ve bought three or four vehicles from this dealership over the past 7 or so years and have always been treated fairly. With my most recent purchase in Nov 2019. I like the small town dealership atmosphere. I would recommend looking new or used vehicle to purchase from Arlen Krantz Ford.
