-
October 2023 by Michelle Hague
When we checked in, clerk was very sarcastic. Saturday night 2 of us played games in the breakfast area, front desk lady didn't acknowledge us, she sat watching her phone. Hot water was empty. Sunday morning we had breakfast at 9am, no donuts or danishes. Coffee was empty, the counters had not been wiped off. I know help is hard to find but just a little effort from staff would have been nice! What's with the flat sheets tossed over the bedspreads? Rooms look nothing like the pictures.
-
October 2023 by Elijah
Stay somewhere else!! Rooms we’re dirty. Sheets clearly hadn’t been changed. Room smelled stale as soon as we walked it, thankfully the windows opened. Front desk staff was nice enough. Didn’t stay for breakfast got out asap. Found a pube in my sheets. Multiple dirty and crusty spots on towels, blankets, and sheets.
-
September 2023 by Ian Safranschi
We had a bad experience with bedbugs in the room #204. In the daytime!!! We recorded the video and showed to the receptionist. They moved us to another room, but I cant say they expressed much empathy. The overall experience was a mix of good things and complete disappointment caused by stuff neglet and attitude.
-
September 2023 by Hilary Counts
Do not stay here. We arrived during the night and there was no one at the desk. No answering machine. Nothing. Two guests came down and said there hasn’t been anyone at the desk for two days and they made their own key!!!!! Not the way we wanted to start our trip especially with super tired young children. Incredibly disappointed.
-
September 2023 by Becky Daum
Poop in the toilet, rips on the furniture, stains everywhere, trash on the floor. Manager refused to speak to me or issue a refund. 0/5 would not recommend, unless you enjoy frustration and filth.Rooms: Super gross and dirty, I didn’t even want to set my bags down.
-
September 2023 by Jeremy Heaton
Who has a 100 dollar deposit? I just stayed in the same brand hotel the night before and they didn't have that. Must have been the location it is around. Glad I didn't
-
September 2023 by Renee Judge
I stay here when I work in St. Cloud, they are amazing! They also offer a generous discount for healthcare workers ?Rooms: Beautiful quiet rooms with everything you need.Nearby activities: The swimming pool is clean, and safe.Food & drinks: They offer an amazing selection for breakfast, and Starbucks coffee.Noteworthy details: Clean! Everything was very clean. Staff was very accommodating and went out of their way to keep our family comfortable.
-
June 2023 by Jordan Wang
Very clean, quiet, and comfortable rooms. Kids enjoyed the pool.Breakfast was ok, your standard items. Good coffee. Staff went out of their way to make our stay better. Would recommend this AmericInn in Sartell to anyone who wants a first class stay.
-
June 2023 by sam morgan
Great place. They gave us the cheaper rate found online when I showed it to them on my phone. Would be 5 stars if it were a little cleaner.
-
June 2023 by Kris C.
I came in from New York I was up since 3 am. I wanted to check in a few minutes early. Once the clerk realized I booked online she was not the least bit accommodating. Instead of asking for an updated room list she said I had to wait until 3 pm. You can't tell me you don't have any rooms available at 2pm!! I will not allow my company to book here again. When the clerk found out I had a reservation she sounded like she would try to accommodate but bc I booked online she treated me totally different. DON'T STAY HERE!! Customer service is a lost concept!!
-
December 2022 by Michael Abramson
The facility is average at best. While the room was clean, the shower was sub-standard. Mold appeared all over the tiles and the tension bar holding the shower curtain was rusted. There was a large bug in the shower when we arrived. The breakfast quality and selection were sub-standard....with the exception of the "make it yourself waffles" which were quite good.
-
December 2022 by Lisa Sinclair
We come here regularly. The pool and hot tub are great and worth the stay. Breakfast, including waffles to make, scrambled eggs and sausage, is fair. Coffee and tea on demand. Comfortable beds, small TV. Ery convenient location.
-
December 2022 by T S
Rooms were decent. Management was horrible. Overbooked room, never sent confirmation email, and double booked rooms during a wedding block. Management never even notified us before bagging and throwing belongings into the office for their mistake.
-
December 2022 by Jaime Morse
When we got to our room the pillowcases were on the bed folded in on the pillows and the beds didn’t have covers only sheets and blankets. We opened the fridge to find two waters and a bunch of string cheese. The shower had a small portion of a bar of soap on the shelf. And the garbage bags were laid across the can for us to put on. When we went to get breakfast everything was basically gone. We got a small cup of coffee is all. The eggs, sausage, muffins, etc were gone. The only thing available to eat was bread and bagels.
-
December 2022 by Craig Hadler
My wife and I attended my niece's wedding in the Sartell area, we booked 1 room through Expedia and paid in full. We then booked 2 more rooms through Expedia for my son and daughters families to be paid for at the time of the stay. Checking in took almost an hour, the hotel was over booked and the staff had to call and text the manager several times because they weren't sure where to put us. They charged my wife's credit card for 4 rooms, we only needed 3 and 1 of them had been pre-paid. They (staff member who said it was her last day) said there was no way for her to refund us the over charges on the 2 rooms and the manager would call the next day(8/8/22). Still waiting for the call or email or anything. We ended up disputing the charges and had to cancel the credit card. Horrible experience, lack of accountability on this managers part. I have stayed at Americinn's several times and have never had an issue, I hope his is site specific and will be remedied quickly.
