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October 2023 by Kristen Sanchez
I've brought in both of my vehicles for various reasons, from oil changes to new breaks. They are always able to squeeze in an appointment for me last minute. Their prices are reasonable and I never feel over charged, unlike other shops I've been to. Lastly, the staff are very friendly.
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October 2023 by Michael Erkel
Went in for free check found problem but service consultant kept trying to sell me the $189 check.Problem needed simple fix brought part in to replace should have been simple replacement as i have replaced all three in 45 min.Tried to sell me $1100 repairs and after replacing my part ask to start vehicle to see if it took care of problem service tech got very irritated and said they would putting the part in but that was it.When i picked up the vehicle they wouldn't tell me their labor charge per hour just said " It varies on the make of vehicle"The bill was $151 seems like it was all about the MONEY would never take my vehicle there again.
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September 2023 by Jordan Dibley
Exceptional service! Every single employee was super kind and compassionate! I don't even have words for how amazing they are! Motor Works saved mine and my sons life!! I'm so grateful!!Services: General repairs & maintenance
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September 2023 by Cheryl Ley
I’m always pleased with the service I receive. Everything is clearly communicated and reasonably priced. They’re keeping my older vehicle running like new, which I really appreciate!Services: Tires
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August 2023 by Amy Meyer
Earlier this month, I was driving to the cities for a family emergency when the under shield on my car became loose and started dragging on the road. I looked up the nearest auto repair shop and landed myself at Motor Works in Sartell. I was greeted by Paul who quickly took a look at my car and gave me options on how to proceed. I went with the quickest fix in this situation and was in-and-out of the shop in 15 minutes. If I lived closer, I would happily go to Motor Works as I was incredibly pleased with the service I received.
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August 2023 by Bob Brenneman
The threads in my oil pan had been stripped almost smooth. I asked about a self tapping drain plug but after speaking with Paul I realized his idea on a better repair was much better. They did good work and I have seen no oil leakage since the repair. Paul is very personable and informative. He does an outstanding job at customer relations and dealing with customers. I would highly recommend people coming here for any auto repair work.Services: Engine repair
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August 2023 by Shannon Williams
We got some work done, and we were not satisfied. Although it took a little longer than I wanted it to, they made it right. It was a new manager so I will credit him. My vehicle is back to normal. Thank you.Service: Electrical repair
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August 2023 by Debby Schaefer
I recently had the unexpected need for Motor Works of Sartell. They got our vehicle in the same day for inspection of an issue. They were very professional, kind (by allowing us to bring our small dog in the building while we waited for them to look at our vehicle) and very reasonable. I would highly recommend doing business with Motor Works!!
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August 2023 by Tim A
After reading so many bad reviews of auto shops in the area my wife said this place looked to be the best. We are traveling through for work and it’s a little stressful bringing our big truck to a new shop.These guys lived up to the reviews 150%!!Talk about a different breed up here! These guys are awesome, quick service, on time and did not even try to take advantage of us!!Bradley at the counter was a complete pro, educated us on what’s going on with our truck and took all the time we needed without feeling rushed.I’m saving them in Google maps cause if I need assistance again in this area, no question I’m coming here. They earned my trust in one visit. ?? thank you!
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July 2023 by Rose Welle
Went there May 25th 2023 for suspension and shocks. Found out 2 weeks later the drivers side lug nuts for the wheel wasn't on tight. This caused the tire to fly completely off and hit incoming traffic.My van got totaled, and now I have no vehicle all. All because the lug nuts were tightened correctly.Was extremely satisfied at how things were handled and resolved. They were extremely professional with both communications with me and the insurance company.
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July 2023 by Bob Johnson
Update:I had originally read many of the positive reviews and have no doubts you've earned every one of them. I am however curious as to how businesses, like yours, settle issues like Rose Welles when there is no dispute as to what happened. I've seen replies on other sites that say we'll take care of you, or thanks for your review it'll make us do better. I'm just interested in the actual outcome of Rose's situation. No one seems to share what the business does to, in your words, make it right.Wow. Just read the review by Rose Welle. I like to read reviews on businesses before I use them. Hopefully Motor Works does her right. It sounds like she is out the original $1,000 repair bill, plus the rental car, and probably an insurance deductible, not to mention the inconvenience this must be causing her. What about the other vehicle involved? Please share the settlement on here. I'm very interested in the outcome. At least Motor Works has claimed responsibility in their response. Very positive of them.
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July 2023 by Tammy Lucken
I went for a winter tire swap explicitly stating I did not want my rims damaged and if they thought damage would occur, I would find elsewhere. They assured me there wouldn’t be damage. The appt took 3 hrs 15 min with an appointment. Only do a tire swap if you aren’t concerned about your rims and have time to kill. The complaint was never addressed by management, as indicated by the employee. **** Update: management apologized and resolved the issue professionally and courteously.
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June 2023 by McKaylin
Very impressed with Motor Works and their employees. Brought my car in because of a noise it was making, when I called in I was able to bring my car in that next day and by the end of the work day my car was driving like a dream again and not making the noise. They were very detail orientated and explained all of the repairs to me and why they recommended them and were up front about their pricing. Everyone I encountered was very pleasant and I will definitely be coming back for any of my car needs in the future. Thanks for the great experience!Services: General repairs
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June 2023 by Grannny Sm1th
Incredible service. They explained very clearly and well what happened to my vehicle and didn't treat me like an idiot or assumed that I know every inner workings of vehicles. They explained all the pricing in advance and didn't surprise me with extras at the end. It was also quite a bit cheaper than another shop. Also quicker. Warranty on their parts and service is an excellent addition as well. They were quick and courteous keeping me in the loop. Also had complimentary shuttle service to and from. This is my new home for auto maintenance. Respect goes a long ways, Matt went above and beyond. (AC compressor was replaced, lower ball joints replaced, and small bulb replaced)Services: Vehicle Inspection
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May 2023 by Jamica Lenoir
They are awesome I had the pleasure of working with Gus. Great guy he got me in provided a ride to home while my vehicle transmission was being fixed. Got it done before my kids was out of school and my truck runs great now. Motor works is my new favorite place for my vehicle. Thank you guys for everything.Services: Transmission
