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November 2023 by Alli Hanneken
This place actually sucks and if i could give 0 zero stars I would. Do not send your prescriptions here as you simply will not receive them.
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October 2023 by Nina P
Very friendly/personable staff. When in need of medication for my son, the Pharmacist Timothy, made sure instead of easily sending me away to a different location, he made it work to refill my medications, so for that we are grateful!
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April 2023 by Heather DeZurik
I have had a number of prescriptions that seem to take forever to get filled. Like a week or more. One was a rescue medication for seizures so I had to get it filled at another site. Then I had an Rx i was told was ready but when I arrived, they needed more time. Ok- maybe I got there faster than they expected. I was willing to give them chance after chance but today was the last straw. My husband works from home so he asked me to pick up his prescription when he got notification on Monday that it was ready. I had a hectic work week and was never able to get over there to pick it up until today, three days later. I sat in the drive through for 15 minutes (one car ahead of me). When I finally got up there, I was told they were still working on one of his meds. I told her that couldn't be right, it was just ONE prescription and we had been told it was ready three days before. She looked through the computer and then once again advised me it wasn't ready but could be ready in 45 minutes. I was livid. I wasted my lunch break on their incompetence. My guess is that their system is sending out generic ready apps and they just wait for people to show up. I get that everyone is short handed right now, but this is just poor service, bordering on absolute disregard and laziness. Changing up my pharmacy for sure.
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January 2023 by Claire Cullen
Very poor service in the pharmacy. The pharmacy technician entered the incorrect insurance numbers and claimed for days that I “have no coverage”. A representative of the insurance company and I called the pharmacy together and noted that the numbers that the tech entered were incorrect. It took days and me reaching out myself to my insurance company to resolve this data entry issue cause by this Walgreens.
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January 2023 by Lasaysha Martinson
The lady at checkout was super rude, grey short hair. Diapers didn’t ring up on sale, I had to go to my app and add the coupon. So I did, still didn’t work. So she then tells me I have to pay without the coupon. Little does she know I spent the last of my money on the diapers. She couldn’t have just gave the $3 off or call for a manager? Nope, so I cried as paid with the last of my money. I didn’t tell her that but SERIOUSLY YOU NEVER KNOW WHAT PEOPLE ARE GOING THROUGH!! Don’t work customer service if you cannot provide so. This was today.
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December 2022 by Sarah Townsend
If I could give it a zero I would. Several problems. Once I was given someone else's medication, which was a CONTROLLED SUBSTANCE. Then I received a call that my prescriptions were ready for pick up, drove all the way there and they were closed in the middle of the day... When they finally opened again I stood in line for 30 minutes only to be told they couldn't find my meds. The list goes on. Completely unreliable and incompetent. There's a difference between being short staffed and just being poorly managed.
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December 2022 by Bill V
I find it interesting that I stop in to Walgreens when the app says I have a medication ready that has taken a week. As I'm standing in line today two people turned around as they were still working on something that they had been told was ready. The Walgreens employee stated our stuff doesn't work very well. I got to the desk, and I was told mine wasn't ready. I was told another hour. I came home and called Pill Pack who I have started using for most everything I have. They said they would request the transfer right away. I called the store and said the transfer was coming soon. The pharmacist said Well be close in 9 minutes so it may be tomorrow. What is amazing is Walgreens is closed now on the weekends, so everything gets pushed to the weekdays. Two comments if you own Walgreens stock get rid of it as they are losing a lot of business now. Second if you need something regular do mail order the store can't keep up with the basic load of a small town like Sartell.
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December 2022 by Lisa Dalton
signed up on website for flu shotstood in line 30 minutes to be told my appt. was not in the computer! And the tech was coughing constantly, no mask and did not use hand sanitizer between customers that went before me. " No you cannot get one if you don't have an appointment." Do you think I would stand in line for 30 minutes if I didn't make an appt? Manager said, nothing I can do. This makes 3 foul ups by Walgreens since September. I am done at Walgreens, get your act together!
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October 2022 by Lindsey Hjelm
Avoid use of this pharmacy, while I recognize issues related to being short staff- in general this location demonstrates lack of competency registering insurance information and has significant delays filling prescriptions. Recommend taking your business elsewhere.
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September 2022 by Debby Duncan
Pharmacist Luke is rude to customers. He treats you like he is being put out.Kevin & rest of staff are wonderful.
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September 2022 by Katie Reinke
This Walgreens used to be fantastic. I'd get my prescriptions there, photos, and shop. Now, the pharmacy drive through is only open for covid appointments. Very inconvenient when you have kids in the car. Then on top of that, the pharmacy closes at 6pm Monday-Friday. How do they expect the full time working person to pick up prescriptions?? I left there last night so upset, I went to coborns Pharmacy (who is open until 9pm). They got my business. They were extremely helpful and they will continue to get my business going forward. Goodbye Walgreens!
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September 2022 by Ronnie Ahmed
Poor customer service. Waited like 45 minutes to wait in line only to be told to see another register. A guy at the register named Preston with a horrible attitude. Was told short staffed and stated that they should hire more people only to be told that I should apply or know anyone that I know.
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July 2022 by Adam
so tired of walgreens and running out of my prescription then and having to transfer prescription, and come to find out they are randomly closed on a saturday, can you imagine a hospital just being randomly closed one day? i don’t think they know that people need certain meds, and can’t get them early because if tight restrictions, nowi have to deal with withdrawals. i just need to find a real pharmacy
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June 2022 by Kallie Hannu
Thank you for all your help this evening with the Monticello location not knowing how to find my information and properly billing insurance. You guys have always been so good to me. Anyone getting into the pharmacy tech position should absolutely consider your store. Such a world of difference between your employees and others
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June 2022 by Kelly Gilbert
Will be choosing a new pharmacy. Went to pick up a prescription and they were out of stock. Went back the next morning and was told the pharmacist was out and they’d be open in the afternoon. Went back that evening and was in drive through prior to closing time. By the time I got to the window was turned away saying they were closed.