Rihm Kenworth in Sauk Centre is a premier provider of truck sales, parts, service, leasing, and rental. Overall, it is considered a good place that does a great job, with many customers doing a ton of business through them. The service department is noted for being helpful and polite, providing outstanding service, knowledge, and willingness to assist. Technicians are described as great, with instances of them working late into the evening to complete repairs and deliver the finished truck the same day, ensuring operations run smoothly. However, some experiences include being caught off guard by a minimum diagnosis charge that was not communicated beforehand, which seemed excessive. A specific repair issue was noted where an antifreeze tank was left a gallon low, though other repairs were done as expected. A significant concern for some customers is the recent loss of an outside sales representative who is described as irreplaceable, having gone way above and beyond, knowing fleets intimately, and building strong customer relationships. The sentiment is that such people are very few and far between, and their absence is seen as a loss, with a hope that the business focuses on retaining good help. Despite this, the business remains a trusted source for trucking needs in central Minnesota.
