-
December 2023 by Christin Montag
I'm very sad that I sit in the bank this morning for question about debt card for 55min and still got no answer if they were give me a new card. She told me that she would call me to tell and no answer yet.
-
August 2023 by Denise Lagou
Everyone is extremely friendly they do everything they can to make your visit fast and very courteous definitely a good place to do your banking
-
May 2023 by Kathy Blommer
Poor customer service. Not willing to accommodate customer who is hospitalized.
-
January 2022 by Jaret B.
Great River is the absolute worst bank. Poor customer service. Nobody knows what they are doing. There is a problem every time I go into the bank. Wish there was a zero star option
-
September 2021 by Isabelle O'Leary
I worked with Shannon specifically and she is awesome. She helped me out with my auto loan and was able to get me approved when no one else could! She went above and beyond to make sure I was able to purchase my car and I am so thankful that she was able to help me. Thank you so much Shannon at Great River Federal Credit Union! You are the best!
-
July 2021 by Michael Olson
GRFCU is always phenomenal.
-
May 2021 by Nice Guy
Been with them for nearly 15 years and I'd say in the last 5 years things have become less local friendly credit union and more pushing you to open a credit card or take out a loan and now they have all these new rules that they never used to have. Once my car is paid off through them im closing my accounts.
-
April 2021 by Annette Peters
I stopped in to help my son open a bank account, they did not have time to see us. Then I pre-scheduled apt to see them. We came in and they completely forgot about our apt time and I had verified the time with them prior to coming in. We waited and waited and then eventually ended up leaving. They said we could schedule another apt if we wanted. We will not return. 2x coming in and if they do not have time to see us then it doesn't make sense to give them a 3rd chance.
-
March 2021 by Tebra Petersen
Best bank in the St. Cloud area. Polite, convient, personable. Always friendly , helpful, smiling and happy to help you. A+++
-
September 2020 by Jessie Kreft
I have loved working with this bank for the last 3 years! I got an auto loan through them and then shortly later moved out of the area. Banking long distance has been a breeze, and any time I call in with a question everyone I talk to is extremely friendly! Sometimes I feel insecure at banks, because I'm not very good with money. But here I feel very comfortable here!
-
March 2020 by Yimmyyert Burns
This is a good bank if you do not open a credit card. The actual tellers are nice the bank is nice, however that doesn’t undermine the fact that a bank should secure your funds especially when it comes to your savings. Recently due to the new change in their online banking policy I have lost hundreds in mistakes over my credit card. And a change in their online banking is not an excuse! Then they act like it’s not a big deal like screwing up your cheeseburger. No this is hundreds of dollars that is being wasted because they can’t do anything about the problems you have. It’s been weeks since having mine resolved I would not recommend using this bank. I opened my account for convenience of location and it has been nothing but a pain. If you’d like to come into the bank everyday then this is the bank for you. If you are a busy citizen hoping to open a bank account that secures your savings and makes sure that you will not lose your money and have to come in countless times. Then I would strongly recommend you steer clear of this place.
-
March 2020 by Tami Sanchez
I am so glad this bank financed my car a few years ago otherwise I would have never found such a good bank.
-
February 2020 by Tanner
Update: I'm in the process of closing my accounts. In the age of mobile technology and ease of access - GRFCU is not on par with other financial institutions. If you're looking for a new bank or credit union I recommend going somewhere else.
-
February 2020 by Jon-Michael Floyd
Very nice and friendly staff who are always there to help you with your banking needs.
-
February 2020 by Susan Fuchs-Hoeschen
Great people! Friendly, efficient service—-love GRFCU!