About Absolute Sound Laboratories/McIntosh Service Center
Absolute Sound Laboratories, also known as the McIntosh Service Center, is a business with a legendary reputation for repairing and restoring vintage McIntosh equipment. The quality of work is described as excellent, beyond excellent, and amazing, with restored gear sounding beautiful and working perfectly. The business is contracted by McIntosh and is noted as the only such service center in the Midwest. They also service selected other products, including other vintage hi-fi pieces and KLH audio. Reviews consistently highlight outstanding customer service, professionalism, and respect. The technicians are praised as friendly, helpful, generous with their time, and communicative, offering clear explanations and being upfront about time and cost. They are recognized as the very best techs in the business, trusted by clients from across the country and known worldwide for restoration expertise. Some reviews acknowledge the business is very busy, which can occasionally delay communication, and suggest patience. A small number of negative reviews are mentioned, but longtime customers advise viewing the overall body of work, taking those with a grain of salt, and focusing on the business's proven quality and great people. The service includes a warranty, and the business is highly recommended for anyone seeking the best people to work on their McIntosh or other vintage audio equipment.
Evan just refurbished my Sherwood S5500 that I've had since new, I can't believe the difference, it sounds phenomenal ! The depth and clear sound stage is amazing, you should never underestimate the quality of these vintage amplifiers, it was like an old friend and Evan brought it back to life.
September 2023
Experience counts! Quality repairs of audio equipment.
January 2023
I had a display db meter issue with my McIntosh tube preamplifier and it was recommended to contact Evan at Absolute Sound. I dropped the preamp off with Evan and he was able to effectively replace a part and fix the issue. The customer service and professionalism was outstanding.
