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March 2024 by Kayla Marie
Please NEVER get their wellness plans, they are very deceptive when you sign up. They will not tell you that if you cannot continue the plan they will back charge you for allServices provided OR for the total year of the wellness plan which puts people in worse situations. Just get a pet insurance that can be canceled anytime and will cover more than their 2 exams a year and vaccines. Besides that the service is good but your appointment will feel rushed because they have so many people coming in and out all day.
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March 2024 by Kathy Newberg
Very compassionate and professional.
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March 2024 by Angela Angie
I called Banfield let hospital, because we have a dog health planat Banfield , ahead of time to ask if someone can see my dog with an emergency because he got his paw stuck and they said yes as long as you get there in next half and hour and I walked in door three minutes later with Banfield telling me they are full. At that point I could've called another Banfield had they not told me it was ok to see my dog but because all the Banfields are getting ready to close at that same time, there is no time left to call other Bandields and make the time on road to get to another Banfield right. So we have to go to emergency care which costs 500.00 !!!!!you think they are going to reimburse me??? No
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March 2024 by Marimonet Dupree
The plans that they offer is pretty good so far. I brought my puppy in for her first check up. The vet tech/receptionist was trying to “Teach me” how to train my dog which I didn’t ask her for. She told me to tell her that she was a good girl for sitting on the scale and then scolded me for holding her instead of letting her walk. I didn’t appreciate that at all. The other vet tech was nice and the vet was nice. I found it odd that they wanted to take my puppy to the back for her examination and shots. I requested that she get her shots in front of me. Other than that they were okay. I’ll probably won’t come back.
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January 2024 by BOUGIE
One of the best pet hospital/clinic I went to, they’re really taking good care of pets,I brought my little puppy Muffin for first vaccination,I offered w/nice health plan,I accepted it,this am they’re called me to check how’s Muffin after vaccination and all treatments,strictly recommended this place for your pets
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December 2023 by january baby
I seriously hope you don't do business here. I called one time to ask about my wellness plan and how to make payments. I was welcomed by a woman telling me she felt I was grilling her by simply asking her about the policy. I then explained I was only asking because I didn't know the information and assumed she did because she works there. She then profiled me and made a comment about working many jobs due to low income. This woman has no idea how much money I make or what my income is. She just kept whining...... By the end of the call I felt like crying. She completely humiliated me. I'm paying off my balance and never doing business here again.
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December 2023 by ToniRenea Franceschi
The best vet ever, staff are so amazing and kind. It feels like they truly care :) they do everything they can to help and are open about pricing and options. my kitties love the staff there ?
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December 2023 by Nate
I've come here for quite a few years now. My experience here has usually been mixed. Sometimes the techs on the phone will give really great advice. Other times they didn't give clear enough instructions for me.Ultimately, this vet will get you the most normal experience. There are much worse vet offices out there. I wouldn't say this vet is the best out there, but they do try and it shows most of the time.
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December 2023 by Megan Lauck
Staff is friendly overall, unfortunately had 2 bad advisements on both our pets when in emergency situations. Both were misdiagnosed by Banfield vets & ended up in ER. I would recommend elsewhere especially with the costs of lab fees. The ER x-ray & radiologist reading fee at the U of M was $100 LESS than what Banfield charges on a typical visit.
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December 2023 by Denise Kleven
Only place I would bring my pet. Banfield staff are great. You get the feeling your pet is in good hands. Appeciate the follow up on apt.s too!
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October 2023 by Heather
Before and after photos of my pup, Maxfield. He was scared at first then realized there were great people there. Truly love what they do. Thank you!!
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October 2023 by Michelle F
Firstly, they were able to squeeze me in last minute. Secondly, they were upfront about prices. Thirdly, they spent time getting familiar with my dog and let me ask as many questions as I could think of.
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September 2023 by Debra D.
Room for improvementWe selected Banfield because we had an older dog in distress and had just moved into the area. The dogs former vet was in Iowa. They were able to get us in on short notice on a Saturday. The vet was kind and efficient. The problem is in the follow through. Phone calls often take longer than they should with longer hold times. They don't always get the prescription refills right. 1/2 pill vs 1 pill and the number of refills is inconsistent.
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August 2023 by Kayla Ratzlaff
Very disappointing that they don’t have any sympathy when your pet passes. They still make you pay for a full year of their pet plan even if your pet passed within the 1st month of the plan. Money is all that matters.
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August 2023 by Sophia Ann
Best vet I’ve ever been to. I’ve taken both my cat and dog here for a couple years now and they couldn’t have a more helpful and friendly staff.
