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September 2024 by Rey Torres
Their products don’t give any protection to the connected equipment. Aren’t able to block or prevent that the excessive current reach the equipments. I had different products from them that if I knew it before, never had bought them.
I had filled a claim with them as Shelby Lovett asked to proceed, an arrogant person. They denied in be responsable for the equipment damage. He claimed that they inspected the UPS battery and that is was working. Also they weren’t able to send the inspection results. They’re a total scam. They stand behind their products that doesn’t do anything as they warrant.
I suggest to go with APC or Minute Man products. They do really give protection to the equipment that you need to protect from irregular voltage or current.
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August 2024 by David Brugh
Product failed upon first attempt to use.
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June 2024 by K
Deserves zero stars . False advertising. This place is a scam . They known to deny customer claims and its clearly evident that there product are faulty when customers are all experiencing the same issues one way or another . Stay away from cyber power systems products . APC is more expensive but better values and more reliable. I have both and needles to say my apc is running fine during the same event that shorted all my other electronics . Start reporting them to BBB . Don’t buy anything from cyber power unless you like to see your money go down the drain
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May 2024 by Winderson Nathan Lopes
The product already comes with a Defect, so the company orders the customer to destroy a super dangerous business. I almost lost my finger.You hadn't sent this email, so today I did, but you should find another safer way to dispose of it, such as sending it to a place where you collect it, because in this situation this could happen, where the customer could suffer an accident, which in mine I almost ended up with. without fingers.
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January 2024 by Cam Thompson
Worse company ever
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May 2023 by ZOSP P
I purchased their product at Costco two years ago and barely got to use it for anything other than charging phones and using it as surge protection for tv and few computers.Just last week needed to use as battery backup due to bad storm and despite that it was fully charged it didn’t last longer than hour to power the TV only .Waste of money and I wouldn’t recommend and will never buy their products again.
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September 2022 by Krzysztof Kaminski
Very nice people in the shipping department. Super fast loading, literally started loading pallets into my trailer as soon as I backed in.
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August 2022 by Kris Komenski
Very nice people in the shipping department. Super fast loading, literally started loading pallets into my trailer as soon as I backed in.
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June 2022 by Ken Thorson
Do not support this company! This company is evil!!!! Read reviews about their service centers and support first! just say no to these guys! Never got any of my under warranty products repaired. They will do anything to escape responsibility!
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January 2022 by Fred Johnston
If I could give a negative star review, I would. Tech support was NOT helpful at all with the powerpanel personal software. Even uninstalling the software is a pain as it is using the java log4j file(s)!!! I had to remove the program files (x86) directory and start menu folder manually. I have other software that can see the UPS with charge status and so forth but NOTHING I did was able to have the powerpanel software see the UPS!!!!
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September 2021 by Brent Sant
Shelby Lovett, claims manager, has been very difficult and rude to deal with. It’s been 55 days with no updates. I submitted my surge protector for warranty and reimbursement of damaged items and I get an attitude when I request some sort of info. This has been one of the worst customer service experiences ever!!!Update: I received my claim letter and my claim was denied. They couldn’t tell me what tests were performed, and now I have a damaged tv, home theater receiver and PS4 that are all damaged while being connected to their surge protector. GARBAGE PRODUCT AND EVEN WORSE CUSTOMER SERVICE!!!! Would not recommend this product to anyone. Spend a little more and get a Panamax or UPC.
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October 2020 by Joe Traveler
Junk, after one year of use out 1300watt unit would randomly lose power even with power being supplied to the unit. It's done it over a dozen times. Tech support blames the problem on a reset button, what's connected, outlets used. The problem is these are reasons why people buy these units. Once charged and while having a battery with charge the last thing these units should do is power off with no notice. You'll lose data and be in the dark. We used APS before in the same configurations and settings, never a problem. We reached them after 10 years due to battery issues and price but as long as APS had battery power they never did this.
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August 2019 by Kenn W.
Having used various CyberPower UPS's for as long as I can remember, at least a decade, I have no complaints. I've used other brands that cost much more and once I found these, I never went back. We currently have a number of the CP1500PFCLCD Sinewave units protecting all of the Mac's in our office. A pair of these sit behind my console for our home entertainment system. I split the plugs from the 70" TV, receiver, Apple TV and various game systems among the 2 of them. I've always found the CyberPower UPS's to offer great uptime and they've been very reliable, with long long battery life. When people ask me, I don't hesitate to recommend these over any other brand.
