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December 2023 by Reginald Colvin
The team at Shakopee TruStone is the BEST!!! Very passionate about their jobs, and treat the clients like your family. # people who love what they do.
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July 2023 by Jen Flynn
Jessica was amazing! Needed to consolidate, did so very quickly and professionally. Best customer service I’ve ever had at a bank!! Thank you!!
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April 2023 by Joe Littlewolf
My daughter got a car loan through here. They are con artists. She had full coverage insurance when she bought the car. The insurance was accepted and hasn't changed at all from the beginning. At some point they tried applying a CPI fee of over $1,000. No notice, no nothing. She called, got it removed, but they still charged her for a late fee for not covering the fee they made up. This company is shady and make up fees and basically rob you. We will be taking further action against them and the dealership that recommended them.
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January 2023 by Pak Wong
Worst bank ever. I was with them since it was US Federal and Firefly and had no issues. Since TruStone took over I had the worst experience with this bank. Customer service is bad, they do not care about their customers, overdraft fees without any notification. Go somewhere else, Huntington Bank has a better policy and better service.
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January 2023 by Justin p
Been banking with them from Federal CU, to Firefly to Trustone. Now that it is Trustone this place is a joke. Will be banking elsewhere. Stay clear.
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November 2022 by Scott Ludes
STEER CLEAR! Holly the teller just told me to my face that I was a joke and kept saying she is taking my name down. At one point she told her co worker to take my name down whom nodded in agreement. I guess they’re coming after me outside of the bank.I’ve never experienced worse service in any establishment! I literally just opened a business account here but would advise anyone considering doing the same to save your time. WORST! SERVICE! EVER!
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November 2022 by Total Goose Nipples
Done with them! $210 overdraft fees when I have it setup to decline transactions? Then get hung up on by the help center? Cool. SUPER EXCITED to never bank here again.
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March 2022 by Will S.
I was a Firefly member for over 15 years. I have stopped banking with them. I have Yelp posted this at all branch offices. If you plan to join a credit union, where ever you are, you might want to stay away from Trustone. Here are some of my experiences and observations. 1. Before the merger my FireFly checking paid interest no matter the amount of money in it. With Trustone, you have to have a $300 balance in their Premium checking account for the entire month to collect interest. If you fall below $300, you are charged a $5 fee. 2. My FireFly bill pay took the money out on the day the bill was due. Trustone, they take the money out the banking day before. For example, let's say 100,000 members have an average Bill Pay of $200 per month. Trustone then can make interest on $20,000,000 per month. Bill Pay gets more interesting when Monday is a holiday, and the bill is due on Tuesday. They pull the money out on Friday hold the money for 4 days while making interest on it. Note that people who have a Premium checking account lose 4 days of interest on the amount they scheduled in bill pay. The credit union I am in now does Bill Pay the old FireFly way. 3. Do a Google search on "trustone problems". You will see they have increased fees on the other financial products they provide. Credit Unions are members of the National Credit Union Administration (NCUA) at ncua.gov . They file a quarterly financial Call Report Form 5300. Start at the Analysis link at the top of the NCUA page to find it. I downloaded December 2020 and 2021 Call Reports. December 2020 included the combined FireFly and Trustone membership. See NON-INTEREST INCOME YEAR-TO-DATE FOR THE CYCLE, 12. Fee Income 2020: $ 7,725,277. 12. Fee Income 2021: $ 12,662,107. Fees increased by $ 4,936,830 (64%) in 2021. 4. See CreditUnionTimes, In 2020 Dale Turner (CEO) received a $283,622 retention bonus. Leon Eichten (CFO), Gary Jeter (CTO), Marty Kelly (CMO), and Kelly Robbert (COO) each received a $250,000 retention bonus. How are these folk worth it? Since the merger happened, there have been continued problems in trying to bank at the place, and member fees have increased. 5. Again, the 5300 Call Reports for December 2020 and 2021, MISCELLANEOUS INFORMATION, 4. Number of credit union employees who are: a. Full-Time (26 hours or more per week) 2020: 549. b. Part-Time (25 hours or less per week) 2020: 32 a. Full-Time 2021: 523. b. Part-Time 2021: 24 Full-Time in 2021 decreased by 26 people. Part-Time in 2021 decreased by 8 people. NON-INTEREST EXPENSE YEAR-TO-DATE FOR THE CYCLE, 22. Total Employee Compensation and Benefits 2020: $36,425,605 and in 2021 is was $61,267,265. In 2021, compensation increased by $ 24,841,660 while employees decreased. Who is getting the $24.8 million (68%) difference? Estimated 2020 average pay = Total Compensation(36,425,605)/Total Employees(549 + 32*0.5) = $ 64,470. Estimated 2021 average pay = Total Compensation(61,267,265)/Total Employees(523 + 24*0.5) = $ 114,518. The average credit union compensation is around $69,000. I am using Payscale, . There are other estimates, but all fall into this range. The Trustone 2020 estimate matches that at $ 64,470. Trustone estimated average pay for 2021 is $ 114,518. Let's face it, as a branch office/teller employee, you are not going to make $ 114,518 a year. You are in the $ 69,000 range, as the 2020 estimate indicates. Also, Payscale shows that total 2021 compensation increases based on median values across all positions ranged between 3.4% and 6.9%, see . It looks like the senior Trustone management has given themselves a raise in 2021. This seems to me is the reason for the increased average pay. I could be wrong. Still, how in the heck does compensation in a CREDIT UNION increase $ 24,841,660 (up 68%) in one year with the employee count going down? Also with industry staff pay increases in the range of 3.4% and 6.9%. The senior management at Trustone appears they are servicing themselves rather than the members. Their compensation appears not to be performance-based. Also, the
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December 2021 by MYLO's Digital Adventures
The ATM does not accept deposits. USBank, Wellsfargo all do this. The hours are limiting to have solely in-person cash deposits. Please fix this.
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August 2021 by Lucy Yeliseyeva
We came to the Shakopee location at 9am and have been waiting for over 2 hours. Staff was not helpful at all. Will not be doing business here ever again. I do not recommend.
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August 2021 by vlad litvinovich
They are taking forever just to get my friend 6k dollars in a loan which they shouldn’t have a problem toFamily has great credit little to no loans only mortgage and it’s for a car that has a value of 15k….They got a 2.4% interest not even what they promise at 1.9
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August 2021 by Tracy Helget
I want Fire Fly back, I’ve had nothing but problems since March can’t get ahold of anyone, now a teller took a big amount of cash out of my savings and they can’t figure out where it went! I have to wait 24 hours for a response it’s not 5bucks people it’s hundreds! I guess I’m on the lookout for a new bank!
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July 2021 by Tyler Patrick
I sat in line in the drive thru on 7/6 for thirty-eight minutes. Just had to make a quick deposit, but since the atm doesn’t take deposits, I sat in line. Then when it’s my turn to go; we now have a computer problem and my transaction takes maybe another ten minutes.I got other things to do today.I’ll give ya a redemption star because the sweet older teller lady was very kind. She’s great.Maybe another one or two more tellers would have helped.
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May 2021 by nick Schultz
I stopped in to open a checking and savings account, unsure about how it would go due to credit history and reviews. I had a bad experience at wings so i came to trustone. Varinder was at Shakopee location but out of chanhassen, great experience, friendly, knowledgeable, i was able to get my accounts set up hassle free and had great financial convos about crypto and stocks and rebuilding credit. Glad i stopped in thanks
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April 2021 by Kari Dolezal
I’m not happy that I can never talk to someone at specific location. Always a 1-800 number. How do I get ahold of a specific location and talk to senior member.
