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June 2023 by Chris G.
Installation was great. We felt we had a better system than those in the neighborhood who had gone with another sprinkler company. We also liked the fact this company was local (Shakopee), and we were planning to continue using their services. The first year, the startup fee was a flat rate with no issues. This year (the second year), we received a startup bill for an additional $35 more than what was listed on their website. Understanding prices rise with demand, this additional charge was a hidden fee for 'truck charges'. We live less than 2 miles from the listed location of this company, in Shakopee, and when questioning the owner for why we had this additional $35 fee, he stated it was for maintenance of the truck (gas, tires, miles, etc.). Poor financial planning by the owner of this company has led to a horrible customer experience with price gauging hidden fees of costs that should either A. Be included in the ACTUAL charge listed on the website or B. Listed as an additional charge (on the website) for customers who live over 1 mile from the company's location. When speaking with the owner over our negative experience, he became rude and abrasive then hung up abruptly. If you would like a nice system, use this company but anything after that, do not waste your time. We will be utilizing other local business as a result of this owners price gauging and hidden fees.
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May 2022 by Munda K.
Jim is a thug , you don't want him on your property. They charge way too much for Maintenece . During maintenance they will remove hardware or remove fuse from your controller so that you call them for maintenance. Don't use them
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November 2020 by Tony O.
This our first time with a sprinkler system so we scheduled the winterization with irrigation city as they service our neighbors. We also needed the backflow valve replaced which was done at the same time. The tech who did the work was very good & answered all my questions. But than the bill came. We were charged for a additional full service call with a "truck charge" even though the truck was here with the compressor & we were paying for that service.I did contact the company complaining that seemed like double billing & was told that was their billing policy. So their tech did good work, but beware their billing/cost.
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June 2016 by Heidi B.
Happy from initial installation to every year opening and closing. Great service, very responsive, and reasonably priced. Couldn't ask for anything to be better!!!
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May 2016 by Ken Z.
These guys installed my sprinkler system over 30 years ago. They are great. Very responsive to service calls, prompt and courteous. I highly recommend them.
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May 2016 by Treece K.
I have been using Irrigation City for over 6 years, and have no complaints. They are always prompt and responsive to any concerns I have and their charges are reasonable and very competitive with other companies.
