Michaels Custom Framing offers framing services, but customer experiences have been mixed. One customer managed to find suitable frames in the store but was disappointed with the staff’s knowledge in the framing department. Another customer paid for a framing job with a three-week turnaround but experienced delays and poor communication. The staff was unavailable to provide updates, and the customer was upset about not receiving a follow-up call, especially since the framed item held significant family value. On the other hand, the store staff, including a cashier named Karen, received praise for their friendly and helpful attitude. Karen made the shopping experience enjoyable and was described as one of the sweetest people. Overall, while the store has helpful and kind employees at the cashier level, there are concerns about the expertise and communication within the framing department.
Eight customers in line to check out with only a single cashier.
October 2023
I didn't actually use the custom framing, I managed to find other frames that worked in the store. The person in the framing department didn't seem to have a clue what they were doing.
September 2023
I didn't actually use the custom framing, I managed to find other frames that worked in the store. The person in the framing department didn't seem to have a clue what they were doing.
