The Furniture Mart in Shakopee, MN, is a popular destination for home decor and furniture in Scott County. It offers a wide selection of furniture for the living room, bedroom, dining room, and accents, making it easy to decorate and turn a house into a home. The store also features a mattress department with top brands, offering advanced options like Hybrid mattresses and gel-infused foam mattresses to ensure a good night's sleep. Customers have praised the helpful and friendly staff, highlighting employees like Kai and Alvon for their excellent service. Kai was described as very friendly, knowledgeable, and non-pushy, making the shopping experience enjoyable and straightforward. He helped find the right furniture, provided helpful quotes, and answered questions. Alvon was also commended for his patience, willingness to stay late, and thorough answers to all questions, ensuring customers felt confident in their purchasing decisions. However, there was a negative experience regarding the protection plan, which was not as helpful as expected. Claims for damages, such as a fallen child on a couch, were initially denied due to coverage issues, though the warranty was eventually honored after management intervention. Overall, The Furniture Mart combines a wide product selection, knowledgeable staff, and a focus on customer service, making it a recommended place for furniture shopping in the area.
Amazing selection with nice and non pressuring associates
May 2024
Tricia Bedard was great! She was very friendly, helpful, and knowledgeable answering our questions. She worked with us to figure out the best possible deal. Next time we need furniture, we know who we can rely on!
May 2024
We went in looking for a round table/chairs and a couch and chairs. Tricia showed us exactly what we were interested in and multiple styles of our wants. She listened to us and showed us exactly what we wanted. Knowledgeable and easy going, listened to us and offered things in our needs!
