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October 2023 by patty burse
Walk in front greeted immediately! Listened to what I was looking for took me straight to my purchase! Ms Deanna was a pleasure to work with and got us in and out with smiles on our faces and my husband even got a full body massage during paperwork! I highly recommend furniture Mart! I give them 10 stars!!!??
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October 2023 by Elizabeth Stahl
We had a fantastic experience buying a bedroom set here with Andrew the Store Manager. He was knowledgeable and super helpful, while giving us space to make our own decisions. We'll be back!
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September 2023 by Meshell Jackson
We had a wonderful experience with Assistant Manager, Deanna Gabriel at the Furniture Mart! Let me just say, she is absolutely fantastic. From the moment you meet her, it's evident that she genuinely cares about helping you find the perfect furniture for your home.Deanna's dedication to her customers is truly commendable. She goes above and beyond to ensure that you have a memorable and enjoyable shopping experience. She takes the time to understand your needs, preferences, and style, and then guides you through a wide range of options. Her extensive knowledge of the furniture available at the store is impressive, and she's always ready to answer any questions you may have.One thing that sets Deanna apart is her ability to help you visualize how the furniture will fit into your new home. She has a keen eye for design and can offer valuable suggestions and ideas to create a beautiful and cohesive space. Her guidance and expertise make the decision-making process so much easier and exciting.We were so thrilled with Deanna's assistance that we went back a few weeks later to purchase a dining room set. It's a testament to her exceptional service and the trust she builds with her customers. We are so excited we found the perfect piece for our new home!Her dedication, knowledge, and ability to help you envision your dream home makes her an invaluable asset. If you're looking for a seamless and enjoyable furniture shopping experience, I highly recommend seeking out Deanna's assistance. You won't be disappointed!
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September 2023 by Maria-Renee Grigsby
My husband I bought furniture at Furniture Mart in Shakopee. Our sales rep, Rhiannon, was absolutely delightful to work with! She was knowledgeable, and had the perfect balance of being with us, providing just enough information without being pushy and overwhelming, and knew when we needed time to talk privately. Excellent service!
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September 2023 by Stephanie Muck
Kari was amazing. We walked in looking for something specific but she showed us a random couch that we ended up loving. She was very informative and we can’t wait to get our new couch!
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September 2023 by YorWay Custom Home Builders
Thank you to Andrew Robinson for assisting us in a recent furniture purchase. I have been building since 1998. I have bought furniture for model homes for years. I have had unpleasant purchases with other stores and help in the past, however Andrew was very knowledgeable and prompt to work with. So much so, that I felt compelled to write a review. Thank you. BT
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August 2023 by Meg Ziegler
Alvon pointed us right toward the piece we were looking for! We wanted to shop around a bit and he let us do that without being overbearing or pushy. We made a decision and got all hooked up and checked out in less than 20 minutes! Very happy with our experience with Alvon at Furniture Mart in Shakopee!!
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July 2023 by Cheyenne Nagahashi
Ordered the counter height dining set. Delivery was supposed to be 7/18 and they pushed it back a week because the set came in damaged. Not only did they deliver the wrong set.. but almost every piece came in damaged. I didn't want to deal with them anymore so I told them I would just keep it but I asked for money back and the best they could do was refund me the $160 EXTRA dollars I paid for them to set it up. Not happy & do not recommend buying from this company.
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July 2023 by Amy Kuch
Are you looking for a sales person who is detail-oriented, kind, thorough, and patient? Then, Chris Chu is your guy! Chris made our experience at Furniture Mart in Shakopee, so seamless and easy. Chris was so knowledgeable with the different brands of furniture and the different options that each brand, provided. He was patient with walking us through our final purchase, and we couldn't be happier with his great customer service and attention to detail!
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July 2023 by Mila Konika
The Furniture store surprised me. It was my first visit. I can definitely buy what I need here. ?
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June 2023 by Jean Marie Jones
As far as my experience at the store it was my first time there and it was very positive. I haven't gotten my chair yet though so I might have to update this in a month or so. But I really like that the sales woman left me alone I think she was surprised to see I was still there like an hour and a half later lol. I hate when they follow you around and ask questions and you can't shop. I took my time and I sat on every chair in that store it was probably 500 LOL and I did find one that works for me and the sales woman worked with me and found one in stock and it will be out in less than a week and that's what I wanted. I was very very pleased and I was very pleased to see the huge selection.
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June 2023 by Hammers
Andrew was amazing help when purchasing. There was never any pressure to buy anything, and while checking out he was even able to manage the free delivery schedule between Furnituremart and Ashley furniture so that everything could be delivered at the same time. The prices were also, in my opinion, extremely fair and I actually got way more than what I thought I would be able to within my budget. I'd shop here again over any other furniture store.
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June 2023 by Tina Lau
I’m not a shopper as it can be stressful. However, that changed today when my mom and I went and shopped at Furniture Mart in Shakopee and had the BEST home furnishing consultant, Rhiannnon Hinckley help us. She not only made our experience great but she knew exactly what we were looking for and directed us in the area where to find it. Her help, knowledge, and amazing customer experience was not unnoticed. We will definitely be back and will be asking for her to help us. Thank you, Rhiannon for making our shopping experience a fun one. We will be back!
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June 2023 by ShaunR McDonald
Sales person Chris was horrible to work with. He was short and made us feel we were not important. We were looking for a chair and maybe because we weren’t spending thousands of dollars and only a few we weren’t the customers for him. I myself had shopped at this store for years and everything I have purchased from my home is for this store and Gabrielle my sales person has always made me feel important from a no sale to thousands of dollars sale. Chris evidentially needs diversity training ASAP!!!!!
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May 2023 by Ben Swim
To be honest, we haven’t had a great experience with Furniture Mart lately. Long story short, we bought furniture we weren’t happy with and the return process has been a major pain. THEN, we got help from Rhiannon Hinkley. She went above and beyond in every way. Her level of service was the only reason for a 5-star rating at this point. Thank you, Rhiannon, for making a disappointing situation something we are walking away from very happy!
