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July 2025 by Roger Swenson
Do not rent here. I rented a plate compactor for $98/day. Had the compactor for a total of 5 hours and used it to compact gravel. Bring it back and they charge me a $50 cleaning fee....more than half of the full day rental fee!! It was a little dusty at best. Not bad at all and definitely not worth $50 to spray it down or blow it off. This extra charge was not explained at rental.
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May 2023 by Haley P.
My husband and I frequent this location a lot since we are finishing our basement. We have been several times recently and have interacted with Doug Terks and wow what great customer service! He has helped us with tiles, carpeting, padding, and any other questions we've had! Each time he has approached us on his own and asked if we need any assistance and makes himself completely available to help us find exactly what we are looking for. What a great guy! Thanks for all your help Doug. Overall we have had good interactions with staff at this location and can find what we need.
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November 2022 by Tyler Kyte
this store keeps "accidentally charging" my credit card for rented tools that were returned 2 weeks ago... plus about 2 months ago they had lost 2 doors I had ordered, had me come to the store to have me wait over an hour to tell me that they didn't have them...I am about 45 minutes southwest of the Shakopee store and I started doing business with them this year, and when you order stuff like I do or need a trustworthy source for specialty tool rentals I would not recommend the Shakopee Home Depot. when i asked the manager on the phone why this stuff happens, the response was "these things can happen." well I hope this review can save others time or money, in my case I could have saved both by going to menards...
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May 2022 by Michelle Hetherington
Rented a van for $19 for 75 min to pickup some furniture that I had just bought. Got it returned under an hour and was a Great price for $19.
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November 2021 by Rob Vierow
I ordered a custom door and when I received it was painted when the order clearly stated unfinished. They offered to exchange for correct door and acknowledged it was their fault but refusing to remove the wrong door they sent. “You can do it [but we won’t help]”! Buyers beware.
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March 2021 by Trever T. Johnson
Great guys. It was quick and painless.
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November 2020 by David Cooper
My go to rental place
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October 2020 by Zachary Shafranski (Zach)
Not bad, not bad at all.
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October 2020 by Dean P.
tried to buy doors.called. after several trasfers i got a hang up. called again spoke to prodesk.unwilling to help.says she has no one working in doors and windows and hanged up.called lowes and received perfect customer service. avoid this store
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September 2020 by Ima W.
Really like that the staff all wear mask - correctly. To me this shows a lot of respect for the customers. Always helpful and well stocked.
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June 2020 by Todd Pladsen
I ordered a GE freezer in April and they have canceled the delivery 4 times. It was rescheduled for the third time to come on 6/30 and I just received a text that is now coming 8/27!!!!! I called to ask and they just transfer you around until you get disconnected. I will be going to Lowes and Menards in the future.
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June 2020 by Dena K.
As a woman, I dread going to Home Depot or similar type of store. Remodeling and tools are not my forte. I feel very overwhelmed and lost in the store. What would make my occasional yet essential visits to Home Depot less dreadful would be a friendly helpful staff. I'm standing here waiting for an bathroom vanity top to be taken down from a high up shelf for me to look at/purchase and I was treated poorly by staff member , so, I thought it is important I write this review and share my experience: I'm trying to buy a vanity top. You would think that asking for it to be brought down by an employee of HD would be a normal thing to do. The employee that I found to help me, Darrel, made sure to give an irritated sigh, like I'm such a burden to his life, and be very short and condescending when he spoke to me. Then in front of my earshot he told his other co worker "it's going to be a while. I have to help this person and I have to get a lift..." then he throws his hands in the air like he is some entitled spoiled child that was just given a chore by his mother. Not okay. I told myslef that he is probably just having a bad day and to just smile and let it go. But when he came back to get the vanity top down with the lift he had a few more condescending lines for me. I decided to address this to him personally with assertive yet a gentle tone letting him know that as a woman who isn't familiar with home remodeling he has not made this a comfortable experience for me. He then doubled down with his attitude furthermore letting me know that he has worked there for 18 years and never had a complaint. I asked his name. He said Darrell. Hope he isn't lying about his name. But yeah, not a wonderful experience for me today. I've had great experiences in the past at the Home Depot in Eagan and pretty much all Menards stores.
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February 2020 by Zachary Shafranski
Not bad, not bad at all.
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January 2020 by Lisa McKenzie
I ordered my range from this location on 12/7/2019. I was told that day it would not be able to be delivered until January 21, 2020. I felt Like this was a very long time to wait. They said that they were behind because of the appliance promotion and all of the deliveries. I reluctantly agreed to the date. On January 17th my husband tracked our delivery and it said that it was now coming February 8th. I called and spoke to a manager to let them know this was unacceptable and
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January 2020 by Cherice Mahal
I always have such a meaningful experience when I go there to pick out plants. Dory, from the Shakopee location is my plant shaman and she is giving me so much advice! everybody who works there is so kind and they treat my dog really well too!
