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July 2025 by Joanne C
Great service on 1st rental no response to 2nd request a week later.
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June 2025 by Smylinachya
It was literally the best customer service I have ever received from ANy Industry. I cannot overstate how much their service has improved from the last time I needed to rent a car. It was rather mind blowing to be honest.
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June 2025 by Steve Vaughan
my last experience with enterprise was a good 15 years ago and back then, The customer service people seemed pretty beaten down and indifferent.
I cannot overstate What a juxtaposition my June, 2025 experience was! I talked to several people there in the process and EVVVeryone was WAY over the top in terms of attitude, professionalism and going way above and beyond to accommodate. I was assisted there by a fine young man named Ian, Who gave me the best customer service experience I have literally ever had From ANY service industry.
If for when I ever need to rent another car, I know that enterprise will be where I go.
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June 2025 by Nancy Phetsamone
Great customer service!
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June 2025 by Ricco Passmore
Absolutely disgusting and dissatisfied with the service and Tia the sales lady
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May 2025 by Dave Station
Very great service. They picked me up from work and answered all my questions and created a seamless experience!
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May 2025 by Sue Chilstrom
At the last minute I had to rent a car , I asked if they did pick up they came and got me and picked the car up at where my car was being fixed
Great service you can't beat that
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May 2025 by Donna Lewis
The car I rented was too fast for me. Service excellent. Too much for a 81year old.
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May 2025 by Jim J
My car was ready at the correct time, clean, inspected and ready to go. The paperwork process was fast and easy, handled by a nice young guy who seemed genuinely interested in our business.
Upon return we moved through quickly and efficiently. We experienced no problems with anything.
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June 2024 by Wandering Traveler
I was renting a car through this location and was recommended to purchase $19.99 a day rental car coverage. I was told this coverage would insure my rental car in the case something happened to it while it was in my possession (accident, door dings, etc.) To have a solid answer on what my coverages were, I called my insurance company. My insurance company, Progressive, then told me that I was covered under my policy in regards to rental cars. This coverage was through my collision coverage- not liability coverage… which is what Enterprise tries to explain to you when you rent a car from them. (they also make commission off of selling this to you) So, I decided to cancel this coverage by calling Enterprise. I was told by an associate named Ian to come in and sign documents that reflected my decision. I drove over today (5/17 around 11am) and was given snarky attitude by the man at the front desk. And he did it within seconds and no signature required. So, what was the point of driving over? Why did I take time out of my busy schedule to sign something that didn’t even require a signature? Poor communication and this was my first rental car ever. Never again.
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May 2024 by Spencer-Rusty W
Ian was super cool to work with, great customer service! I'll come back for sure, all positive experience.
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May 2024 by Khadija Frazier
I enjoy renting with Enterprise, they are always quick and efficient. I’ve never had a terrible experience.
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April 2024 by Zach Dubay
Sold my friend an uninsurable car, and knew about it.
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April 2024 by Tateum Park
Super efficient and easy process getting a rental through Enterprise in Spring Lake! They quoted me a great price with a great vehicle, and even better I am able to leave my car there and feel safe about it. The after hours option for returning the rental is also a huge plus! Will definitely rent here again!
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March 2024 by Sher Lee
Customer service from Andre and Tyler was superb. I had a last minute check in right before closing and I spoke with Tyler over the phone. When I showed up, I had the chance to work with Andre and walked out with my rental within minutes. Very passionate and professional workers. I don't live in the area but I'm glad I work down the street and was able to get my needs taken care of.
