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July 2025 by marlene mena
My appointment was for 11 an and got out at 245. How d9es an appointment take that long. One ex use after another. Than when I received my glasses after driving the hour and 10 minutes, the asst manager got the numbers on my glasses wrong. Put them on and couldn't see one thing. They were like let it adjust a little bit. Still couldn't see and to find out they were off by wayyyyyy too much. Horrible experience, will be going elsewhere. My journey started Mar 17. Called the complaint center. Talked to someone and they were supposed to get back to me. 3 weeks later 5 calls later 3 voicemails later still nothing so I called again and refused to leave a voicemail. Asked for supervisor. And to my surprise they said leave her a vkicema8l lol. Told them no I wasn't and I was gonna file a complaint with my state's attorney general. Well finally they took care of a refund for me. That's fine gonna go elsewhere , but I've been without glasses for 3 months trying to square this away. And still without them very unprofessional. So after 4 trips there, over an hr travel there one hr back, so 8 hrs later 75 dollars of gas, and never got the right glasses.
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June 2025 by Emma Mizeur
Patrick is amazing. Awesome experience and will be back and requesting him in the future
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June 2025 by Allie Gunderson
Long wait time today :( They show customers when they are stressed which is VERY bad customer service 😅 Frank did amazing though! Super sweet and good conversation!!
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May 2025 by Ed Manning
I always go to Americas Best. In the beginning of April 2025 I ordered a new of glasses. When they came in , the lenses were totally wrong. They obviously weren’t checked before sending them to store. Then, when new lenses came in, they were made completely correct. But the right lens had 3 small but deep scratches in it. Then I asked for the paperwork of reimbursement for the insurance company. I couldn’t get it as proof of insurance reimbursement. Your quality control is terrible.
I will say that the store manager “Brandy” made everything right. The store was in St Cloud Mn.
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May 2025 by Kala wickham
They are always willing to help fix my glasses without appointment and free and right away. Always friendly staff.
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April 2025 by Justin
Amazing they do a great job specially nugget I give her 5 star ⭐⭐⭐✨✨ perfect job they did I can always count on them every 2 years awesome an terrific 👍 job I'm happy to be a customer there every 2 years I go back an spfacet an amazing job I'm very proud of what they do every year for us thank u very much for all ur help on my new glasses 🕶️ thanks 🙏 so much for all ur help an how eyes 👀 change every 2 years I learned something new every year that's why I like going to u guys because I learned a lot about my eyes 👀 thank u for all ur help this year nugget I very much appreciated 👍👍👍👍👍 today an happy Easter 🐰🐣 to u an all u guys there mint job acrosse the bored keep up the awesome an amazing an terrific job there thanks 🙏👍 a million again I'll see u guys in 2 more years ill always come back to u guys are amazing terrific job keep up the great 👍 an wonderful job u do I'm very happy an thankful for my mom that's how I got hooked because u guys do a awesome job in there we all thank u for all that u do for us an thanks 🙏 for all ur help nugget see 2 years for an other eye exam or appointment keep on shining like a star all u guys do a great job an thanks 🙏 for everything u do for us
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April 2025 by mullen nardi
I was helped by Nugget and Patrick and they were both wonderful, welcoming, knowledgeable, and professional. I absolutely recommend this location and will return in the future.
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April 2025 by aurelia gustad
Nugget and Frances were both very helpful and friendly. great experience!
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April 2025 by Mel Hanson
What a wonderful experience! Thorough exam and such lovely staff! I traveled an hour to receive quality service.
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March 2025 by Cory Davies
Quick and fun! Great group!
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March 2025 by C pen
I sat in this place from time to finish just short of three hours very short staffed and their advertisement two pairs of eyeglasses plus exam for $89 is very limited and they’re not clear on how much all the extra add-ons are. Expecting to pay only $89 plus tax paid over double! When I called on the phone, I knew I’d be paying extra but the guy told me for what I wanted and was looking for would only be $40 extra. Either way they get you even if you don’t get glasses they’re still charging you 80 for an eye exam. I only gave it one star just because the staff was very nice. I also missed work because they told me in all should have took a hour of that! I would not recommend this place if you have to pay out of pocket or have a time frame to be else where!
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March 2025 by Brittany Swenson
Terrible experience. I checked in for my appointment and tried to provide my health insurance as I know eye exams are covered under that (not my vision insurance) and she just kept telling me they would take my insurance after. I told her that was fine but I wanted to make sure it would be covered before having the exam, and she just kept repeating they would review my insurance after. Of course after the exam they tell me they do not accept health insurance at all, and I had to pay for the visit completely out of pocket. Will never be returning.
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January 2025 by Brianna Pagel
First time going to americas best and I was very happy! Patrick and Reggie were super friendly and made it a great experience! At the end of my appointment I found out that my insurance had canceled on me without me knowing and the manager and another woman (didn’t catch her name..) were so helpful, understanding and accommodating! I highly recommend americas best, you will not regret it I promise.
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January 2025 by Tricia
Poor customer service very LOW quality eye glasses frames bend VERY easily lenses keep popping outta my glasses. Cheap flimsy frames poorly made.WAY overpriced for the quality of glasses and customer care you get I would HIGHLY recommend you go anywhere else initially it took over 2 months to even get my glasses (had them shipped) and they sent me the wrong order! Some guy from Illinois work safety glasses! My name and Info on the package opened it and the packing slip is for an address in Illinois and it's some guys work safety glasses! How does that even happen? Either way don't waste your money on bad customer service and cheap flimsy glasses that fall apart! Had appointment in April didn't get my glasses til June and they already are falling apart!!!!
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December 2024 by Mike
I waited 20 minutes before I got to start my exam. The woman behind the counter had breath that could make a dead skunk pass out. When I went into the exam room the large lady before me left butt sweat on the seat and I had to sit in it. It was a rather disgusting experience.
