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March 2025 by Nicoleb Theartist
Recently purchased a new bedroom set from here. The sales lady herself was amazing however terrible delivery experience. They charge you $200 for something I could have done myself. There was missing pieces and they did a poor job putting it together the next day a piece broke and screws came out. They sent someone out a few days later to replace it they didn’t replace my pieces at all just re screwed the loose screws they were all loose. And said himself they broke a piece and there were screws missing. I did a survey and told him I would like to be contacted by customer service and never was. I’m disappointed because I love this store and my bed set is beautiful but the experience and quality of everything was not nearly worth the price spent.
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March 2025 by Randy Smunk
I would actually rate my experience as 4 1/2 stars. The staff, particularly Trevor F. were helpful, knowledgeable and friendly.
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March 2025 by Kaylee Gerads
Purchased multiple pieces of furniture from a women working here a few months ago- great experience. She was patient, knowledgeable, and personable. However the most recent experience we had here was negative. The assistant manager included extra costs/fees/“warranties” in our total without explaining these first. Was deceitful and less than personable. Wanted to share with others as we will not be returning due to this more recent experience.
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December 2024 by John Wuethrich
Bait and switch. I was shopping back Friday deals in person. They had a $649 couch marked down to $599. I also liked a 799 unit with chaise but another store in town had a similar couch for 699 so I slept on it and did more research online. I even taped out the designs on my living room floor and decided the $599 fit the room the best. I then noticed online that it was further discounted to $419. this made it a no brainer. I hurried to Ashley after work and found the price was still $599 so I asked if they could match online. The sales person said they would check with the manager. Came back and said they could. We began the sale, she took my phone number email etc. Manager comes up right before payment and says he will only sell it to me if i buy the love seat with it. But there are plenty of bargin couches under $400 upstairs.
neither online nor their own signs on two separate days said it was a bundle deal. he had already agreed to sell it and then pulled out after collecting my info.
I intend to report this to the BBB as false advertising and bait and switch. The insult to injury was him suggesting that i couldn't afford/need a cheapy. I'm about a year away from %20 percent down on a 300k house in my savings. I could buy probably 3x of anything in that fraud house in cash right now. Manager clearly didn't ask some pertinent questions to the sales rep. they could have had the $799 sale with even a little suggestion let alone $40 off for having mislead me on price of another unit on two separate days.
bait and switch, utter crap experience. I then had an aunt i was going to visit die the day I spent finding what should have been done the day before. I guarantee when i buy a house i will hit up the anywhere else to furnish it. Store down the road got my $600 for an even nicer model than Ashley had. They missed two sales, unintentionally contributed to an emotional trauma and definitely lost a customer for life.
how hard is it to either change your signs in 48 hours and two separate visits? not agree to the match then pull out? or to talk to your sales rep about what your customer was actually interested in? They showed me a price they had no intent to honor. Then agreed to a lower price only to pull out and say you cant have it at all unless you pay more than either price because we should have changed the sign. Well, you should probably be paying me the hourly equivalent of my salary for the two hours you misled me if talking to someone paid by you doesn't equal learning what the product is sold for.
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November 2024 by Jim Borst
They are terrible. Customer service is the worst I have ever seen. Deliver service is even worse. Been fighting with them for a month. Worst communication I have ever seen from a company. Still waiting for them to contact me about repairing some things. Nothing at all. I will NEVER, buy anything there again. Told they would contact me. Never did. Go somewhere else. Any where else. The dilivery service is worse than the customer service. Hard to believe, but it is. They are an fn joke!!
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August 2024 by Kara McCloud
Went in to look at new living room furniture and was greeted nicely. We informed the staff member (female) we were just looking and would ask for help if we had questions. The staff member proceeded to follow us never being more than a few yards away while we looked around. I again told the staff member we were still ok and she continued to follow us around the store. I do understand trying to be helpful but it felt like we weren't given any space to look and discuss as a family. Instead we went to Hennen Furniture and had a much better experience with comperable prices. We bought and have deliver scheduled for later this week.
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June 2024 by Jessica Brinker
Clay was amazing, he was able to help get a chair ordered that was canceled twice
I am very grateful is was an amazing help and is customer service was phenomenal!!
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June 2024 by Victoria Macri
The staff and Andrew helped us get some furniture for our new home. They were all super awesome and patient with us. Everything came in on time. They did not hover us like some furniture places as they checked in every once in a while. We recommend this location!
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June 2024 by Nicholas Goedel
So this past weekend my wife and I stopped in to look for a new bed for our little boy. First of all I hate furniture shopping because I hate when the salesman hover over you, however this was not like that! We were directed to the mattress area and were greeted by Tom, first of all it was an hour away from closing; but no one at the store rushed us because of that instead Tom took his time and helped us pick out a mattress for our boy and then he noticed that my wife and I were looking at mattresses for us. Tom then proceeded to explain the difference between Temperpedic and Purple mattress and just let us decide on our own. Tom would periodically come and check in with us and answer any questions that we had. One thing that I loved was that we were not pressured into buying the most expensive bed there, instead we had the choice on what bed we bought. At the end of the our experience we walked out with two beds and a great experience. I highly recommend shopping here for your next mattress!
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June 2024 by Sarah Reiter
Clay was so helpful and answered all my questions! A+ Customer Service!
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June 2024 by Megan Lensing
We had a great experience! Clay was very knowledgeable and gave us space while we made our long decision! If you're looking for a great experience, come to Ashley/Furniture Mart!
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June 2024 by Brandon Wraspir
Clay helped us pick out our dining table. Friendly service!!
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June 2024 by Judy Ahrens
Love love love these chairs. They go perfectly with my kitchen.
Clay Smith was the consultant who help us and I give him a 10+++. Helpful and friendly!
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June 2024 by Bisharo Muhumed
Excellent nice
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June 2024 by Heather Theisen
Clay was great. Answered all our questions and was super patient with all our shenanigans of putting pieces together.
