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February 2024 by John Drouillard
Very niceRooms: Nice
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January 2024 by jvelasco03
Food & drinks: Close to many dining options
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January 2024 by Ginny Klasen
Beautiful Room and the bed was wonderful!
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January 2024 by Amanda Welk
Beware of "non-refundable" reservations. Accidentally booked for the incorrect night. Actually stayed the day we needed and after several phone calls, hotel won't refund for the incorrect night. Stand behind their policy even though they got their money for the stay. The hotel itself is quite outdated and not worth the price. The manager was quite rude on the phone as well. Policy is policy I guess.
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January 2024 by Jarret Robinson-Bey
So I've had the opportunity to stay at this establishment on three separate occasions. What was interesting for me is that it got better and better with each visit. The location was my initial attraction. However, upon entering the building I immediately knew that I had came to the right place. I've dealt with the staff from every shift. The one thing I can say about them is they were consistently pleasant, professional and very accommodating. Forgive me for going over the limit of saying just one thing. LOL! The rooms are really nice, very clean and extremely accommodating. The perfect place for family, business or leisure. I also thought that the price was very reasonable. So if you're in the St. Cloud MN area and looking for a hotel. I highly recommend this one. You won't be disappointed.
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January 2024 by Lynne C.
My husband had a work conference here so I tagged along and had a great time staying with him! Really great location near a lot of great eats with ample parking options. It is a really big hotel that is connected to the convention center with the Green Mill attached so equally convenient if you don't want to go outside. When we checked in, we were informed on where or how to get to our room/parking so we went down the ramp and up the elevator back to the lobby and when to the only elevator we saw (A). Apparently we needed to go to elevator D because you can't get to all parts of the hotel! It was confusing until we asked but would've been great to have the info before wandering around with all our luggage. The rooms themselves were very clean and accommodating. Our room faced the pool but there were never any kids so it was very quiet, the only downside was the way the curtains are built... there was no covering at the top so loads of light would come in making it difficult to sleep. They also did clean our rooms every day which was strange but otherwise a relatively nice stay!
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December 2023 by Barbara T.
CAR WAS BROKEN INTO ON HOTEL PROPERTY! The room itself was ok, the staff wasn't very helpful and there are no cameras in hotel parking lots. To spend about $200 for the night to only have my car broken into is insane! All the staff can say is "Nothing we can do about it" when it was parked in the hotel parking lot is insane! HIGHLY DO NOT RECCOMEND!
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December 2023 by Philip Wels
This hotel had the best shower I can ever remember having in a hotel. Bathroom was very small, but the water was super hot and the water pressure was very high. Shower head felt great.Bed was fairly comfortable. Room was spacious and clean. Really enjoyed my stay.
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November 2023 by Anonymous Trucker
I had a clean, quiet, & spacious room with a good view of the river. The bar was a nice place to sit and unwind. All happy smiling White people on staff! The only issue I had was getting lost lol. It could use some more clear signage to help people get around. Excellent all around, though.
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November 2023 by Shelby Arechigo
Very unfriendly over night staff named Zack. Terrible customer service when we were trying to figure out a booking request. He told us “best western doesn’t need our money” after he had been giving us attitude during conversation.When I booked, I booked at past midnight (12:05am) and didn’t realize we would have to check in the “next day” being after midnight. We needed a room for the night, not next day. I called the hotel and Zack answered, was not friendly or helpful. Telling us it’s our fault and we should have called the hotel. We decided to go into the hotel to talk in person and that’s when we experienced terrible customer service. We took our business else where who were willing to accommodate us.The manager Nicole was pleasant & did reach out the next day to honor the refund, but I did explain to her the terrible experience we had & how disappointing it was.
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November 2023 by Natalie Nelson
Nice location, good overall. The Pool was the only reason for the 4 star. I love having pools at my hotel. (Specifically hot tubs ) This hot tub was filled with kids messing around, putting in a ton of soap from the bathrooms which got on your nerves quickly, and then both the pool and hot tub had way too much chlorine. You could smell it from a few feet away and it stung your eyes. Didn't ruin my trip but definitely changed it.Nearby activities: The river was nearby which was a very pretty view. Also they had beautiful gardens
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November 2023 by Janai B (Goose- FPV)
It was great! The room was spacious and clean. The people at the front desk were absolutely delightful. The location is perfect for my husband and I. Green Mill is RIGHT there and there's plenty of places to eat, drink, and shop right down the street. I would definitely recommend.
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October 2023 by Laura J.
Pet friendly, secure rooms, big parking lot and garage, shy of 5 stars due to parking lot lights not being on on south side of building, loose wallpaper in room, and tiny bathroom. Perfect place to stay when traveling with my doggo
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September 2023 by Amanda Johnson
Check in is at 3. And although I understand finding enough workers these days can be a challenge for a lot of places, if it's posted that you can check in at that time and the room is not ready, I do feel offering a discount from the room would be standard. I was there with my daughter and friends expecting for them to swim and celebrate her birthday. They did say we could go swim but we had food that needed to get in the fridge and lots of bags and gifts that I just wanted to be able to get settled before digging through bags and heading to the pool after driving for just over an hour to get there. We were not able to get to our room until just after 4. It was a bit of a disappointment and made for some unexpected stress sitting and waiting for an hour with 9 year olds not understanding why we couldn't get to our room when we arrived. When we first arrived we were told 5-10 minutes, then told 20 more and then again told 20 more before it was finally ready. I also didn't realize til after we got there that breakfast was not provided like a normal large hotel would. Instead just a bag breakfast that included a fruit cup and granola bar. By the time the 4 girls got up and went to get one just after 8 am, there were only 2 available. Don't think I would stay here again for the price I paid.
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September 2023 by Fred Durham
The hotel itself is ok. The AC is really loud, and it felt like they wet vacuumed the carpet before I got here and the damp carpet was kind of gross. But the restaurant/room service was THE WORST. A 30 minute cheese pizza turned into a 90 minute sausage pizza this vegetarian wouldn't eat. After multiple in person trips to the restaurant the "manager" thought she refunded me, actually charged me a second time, and had an attitude about "what do you want me to do about it?" A feeling of incompetence and mismanagement permeates the place wall to wall. Try the courtyard nearby.
