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May 2024 by Og Moderator
I went in for new work boots and was treated with some of the best customer service I’ve ever had. My feet were measured and I had learned I’ve been wearing to small of boots for most my life. Gabe brought out many options and really spent the time asking all the questions to find the right pair. I walked out of the boot shack happy and confident that I had gotten the right boots for me. I will be returning as that was my first time there. Thanks again Gabe for spending almost 2 hours to find the right boot. I hope the best for the business for as long as they are open!Spencer Davis
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May 2024 by Samantha Lien
My hubby and I will forever go back again and again, SUCH AMAZING service and knowledge they have! My hubby loves his cowboy work boots.
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May 2024 by Ken Feld
I was there Friday and told the guy I need boots that don't hurt my feet so he got my size and found some boots In my size and in my price range so t tried them on and got them. I think the guy only wanted my money because the boots still hurt my feet. I don't recommend the boot shack to anyone
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April 2024 by Matt Thoennes
They measured my son's feet and we found out he was wearing the wrong size boots. As soon as he put the right size boots on his shoulders were back more and his posture was great. I would highly recommend the boot shack if you're looking for a new pair of boots.
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February 2024 by Rick Brennan
Very knowledgeable, helpful and friendly. They explained how and why I have been in the wrong size work boots from other stores. They got me fitted right.
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January 2024 by Trent Anderson
I bought two pairs of boots on 10-09-23 and one pair is completely falling apart before the new year even started not impressed
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January 2024 by John Butler
Great selection of boots and a better selection of sizes. I have been buying my boots there since 2007. I will not buy anywhere else.
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January 2024 by Richard Morell
Kevin and his staff are very helpful and informative. They want to make sure you leave with what you want and fit you properly. I went in with major pain in my legs and lower back and Kevin put me into a pair of boots that I would have thought were too big for me, but he explained his choice and had me walk around in them while he took care of some other customers, he then had me try on a pair that was a size smaller, but still a size bigger than I was wearing, and walk around in them. I wore the first pair for about 45 minutes and my back was already feeling better before I switched to the second pair. After a half hour I could already feel my back starting to tighten up again so I switched back. Needless to say it took me over 2 hours to make my decision but every chance he had her would ask me what I thought and see if I wanted to try something different, which I did, but still went back to the original boots. Thank you Kevin for taking the time.
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October 2023 by Nick Lenneman
Always have a good experience here and it's the only place I buy boots. They always help people in the order they walk in the store so it can take some time but it doesn't bother me because that's how it should be. All these other people on here are complaining how it takes so long and that they don't like how they talk to customers and all that but I've never had an issue with that. All in all very nice people!
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October 2023 by Kassidi Andres
I'm extremely disappointed in the poor service my mother received at the Boot Shack last Friday. To give some background, my dad dropped off his boots to get them fixed, and my mom picked them up for him.I have a message for the owner, Kevin, and I would like other customers to see this as well:You were incredibly rude from the moment my mom walked in. Like any normal customer, she said she was picking up boots for her husband, and gave a name. Instead of saying, "One moment please. Let me find them for you," you started questioning her, asking for details of the boot (boot type, size, etc.).My mom didn't have boot details, and asked if the boots were simply labeled with my dad's name (Which they should be). You replied with, "Well, I have a lot of boots back here." First of all, your lack of organization skills isn't my mom's problem. Secondly, if you have a lot of different boots, then label them appropriately by last name so you can easily find them.To make matters worse, you humiliated my mom in front of the entire store, and loudly complained to your wife, "I hate it when husbands send their wives to come in here for them. They never know what they're doing." It's concerning that you seem to think it's okay to treat your customers that way.After that, my mom tried paying with credit card, and you informed her that all boot repairs had to be paid with check or cash. She didn't have her check book, and left her debit card at home, so she couldn't take out cash at the ATM. You belittled her again, asking why she couldn't just put in her pin number at the ATM (As if she doesn't know how to use an ATM machine). After that discussion, you informed her that you could magically take her credit card, but had to charge a $10 fee due to credit card fees. Credit card fees are no more than 4%, so if you're charging a fee for a $150 boot repair, the most you would need to charge is $5.00-$6.00.To add to all of this, you clearly have no problem with bickering with your wife in front of customers, and making everyone feel uncomfortable.You should be ashamed of yourself. Your misogynistic comments and arrogant disregard for others ruined my mom's day, and made her cry. Your behavior was absolutely unacceptable, and I hope you learn from this experience.Do the right thing. Give her a call and apologize.
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October 2023 by Katelynn Dub
Kevin belittled and embarrassed my mom when she came in to pick up a pair of boots. Based on several other one-star reviews I’ve read, that behavior seems to be a trend- toward women, in particular. Gross.
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October 2023 by Sara L.
Extremely rude to your customers, including misogynistic comments about how you hate wife's picking up things for their husbands because they never know what they are doing. You should be ashamed and embarrassed.
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September 2023 by Tim Peterson
I've been a customer for years and plan to be for many more! Kevin and the crew does a amazing job and I have never been disappointed.
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August 2023 by Chris Meis
I found the Boot Shack after striking out at other stores. Glad I did!!! Customer service was excellent, they measure your feet and custom fit your boots! Five stars all the way!
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August 2023 by Joy N.
Service is horrible!! The people who own this business are very rude, so rude I'm just flabbergasted as I stand outside their store waiting for my 18yr old son inside. The man owner runs the show and repeats himself constantly and then he yelled at me because I brought notes into the store with me and I was writing my sons shoe size down and he yelled at me and told me I don't need to write anything down and wanted to know what exactly was on my paper. The woman sat behind a desk looking at pictures on a computer. When I asked her where we find the prices on the boots she said you have to talk to David (I'm probably wrong with his name bc I can't remember it for sure) he will measure you foot and every boot is different and different size. I said I just want to know how much a man's work boot is. She said you have to be measured and fitted and first, I said before I can know the price? She said yes. I have never been treated so poorly by the owner of a business in my entire life. It's disgusting and I would never give them a penny of hard earned money for someone, now some two's who are so ungrateful to have business that's no small potatoes either were talking $300-$600 is what we planned on spending on boots. They don't care and think they are the best so we should appreciate them not the other way around.
