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December 2023 by Makayla Moate
Rented once to move a piano, it somewhat got the job done. The engine light was on, but nothing was noticeably wrong with the truck. It came with a dolly strapped in the back, but no ramp. No ramp. Bring a ramp. We didn't know this before renting, balancing a piano on 2 by 4s was certainly an experience, I'll be renting with Uhaul in the future due to lack of ramps and information.
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December 2023 by Austin Glen
They told me they would have a 15' truck ready online. Called me and told me "we don't rent trucks, so you might as well not come." They then charged the collateral card I used $75 for the rental, which they never provided.
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June 2023 by B O
They charge but I am never going to used
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April 2023 by Abdi Xaax
I will never go there
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February 2023 by Nina Tyszkiewicz
If I could give this location zero stars, I would. Absolutely do not ever rent ANYTHING from this location. I had a truck reserved along with a car tow dolly for several weeks before our move. Upon arriving, the individual at the desk did not even know there was a reservation scheduled that day. The truck was covered in snow and had been sitting for a while, the check engine light was on. The car tow dolly was under 3 months of snow, which the individual behind the desk attempted to dig out but had to pull out with his own personal vehicle. This took nearly an hour and a half. The car tow dolly was not functional. It is illegal to drive a trailer without functional lights. The individual working as well as the location's manager attempted to talk me into still renting the vehicle and the dolly but I refused. I requested a refund, which I thought I received however I am now seeing on my bank statement that I was instead charged the $1,200 for everything. I called the location to get my reservation closed since customer service told me to and whoever I spoke with told me they could no longer see my reservation. Budget Truck customer service attempted to call the location as well and no one picked up. DO NOT RENT HERE. They do not care about your safety and only want your money.
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January 2023 by Karla J.
ALWAYS TAKE PHOTOS OF YOUR ODOMETER BEFORE LEAVING THE PREMISES andKEEP YOUR GAS RECEIPTS. Was horrbly overcharged at my local branch. Was charged over $200 for a one day rental of a 16 foot truck and 35 miles! Had a GPS tracker on my phone which proved my location history, mileage, and time of return...but the company refused to accept it as proof. They wanted photos of the gas receipt, odometer, and gas guage. Thankfully I had these, but that was honestly a fluke. Normally I don't keep this info. I finally got my money back, but only after a hellish amount of arguing.
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October 2022 by jill young
I rented a truck and was quoted $334. For 450 miles. I drove an extra 8 miles. When they closed my contract they said I drove 1125 miles and charged my credit card over $800. Joke was on them though. I had taken photos of the mileage as I left and returned the truck. I was protecting myself because I was returning the truck after hours. I called and complained to corporate who called the location. Funny how surprised they were I had proof they were being fraudulent and had to refund me. Beware of this location!
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July 2022 by Seth Goehring
Returned a Budget truck & car trailer from out of state. The two gentleman helping were very friendly and got us checked in efficiently. Thanks!
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June 2021 by Cj
Never anybody in the office never anybody on the website rude customer service
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February 2021 by Kristin Larson
I typically don't write reviews and I think this will speak to those who plan ahead to do the effective thing. When I showed up to get my truck rental, I was told I was told they don't not have my truck. I was told I was called the day before and I wasn't. They then sent me to the Rogers Budget and once arrived there, they were not told of my arrival so I had to make a new reservation. This appears to be a similar pattern from other reviewers and it is unfortunate for tasks that are time sensitive.
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October 2020 by Kayla Clark
Absolutely horrible service! Called me 30 minutes prior to my pick up time claiming that they don’t have a moving truck for me “because all engines were stolen from the trucks.” They wouldn’t assist me in finding a new one, the woman was extremely rude, as well as their customer service number when I called them. DO NOT RECOMMEND!
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July 2020 by Miranda McCall
**DO NOT RENT FROM BUDGET**I wish I could leave no stars. My 60 year old aunt made a reservation 2 months ago. We came in today to pick up the moving truck we had reserved. The person at the counter said our reservation didn't exist. So we got the reservation number and all of a sudden he found it. HOWEVER he had given away the reserved truck this morning. Adding to the unprofessional nature of this experience, he proceeds to have a personal conversation while waiting on a response via text. Then he let's us know he's trying to call the guy who rented the truck this morning. My aunt asked him if there's any way he could help us on the pricing for going with another company who is much more reliable, to which he responded with "ma'am, I'm just an employee, I can't do that", even though about 10 seconds earlier on the phone he told someone he was the OWNER OF THE LOCATION. We were able to talk to the coordinator of the area when he told us that they don't guarantee their reservations. How much sense does that make? ABDI MOHAMED did absolutely nothing to try to make the situation better. Hands down, this was the worst customer service we have ever experienced.
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March 2020 by Jessica May
This budget rental in st cloud mn were very rude and disrespectful. I wouldn't recommend them to anyone
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October 2019 by Adam Brown
Edit-- A week later, I ended up getting charged a $75 No Show fee because the lady at the front counter didn't update my reservation saying there was an error on their end or anything. I called the office a few times, and no response. I ended up having to call a 1-800 number, and corporate customer service ended up getting the fee removed.
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September 2019 by METAL BOI
Not the best for truck rental needs