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February 2022 by Amanda Sackett
So after using this bank for years, we have been told they only use one debit card per customer. Fine, you are supposed to be able to switch between accounts online. After two days of waisting my time on this BS they can’t change back until “pending transactions” are completed. They do realize that that can take weeks for them to go through depending on the where. If I knew this going into this I would not have changed over.This is why I am giving it a three star. Because of all the time I spent out of my life waiting on the phone because they are too cheap to send out a second card. And now I have to change everything around to accommodate their cheapness.Although they have fixed some issues I am left with more questions than answers.Oh and good luck with getting ahold of corporate for anything. They don’t have a place that exists unless you write it. Which this will eventually be mailed to them in a complaint.
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July 2021 by Dan C.
Capital One Direct converted my online MMA account to a Savings Now account. My international ATM withdrawal fees used to be $0 + 0% + partial refund of foreign bank's fees. Now it's $2 + 3% + no refund. The customer service reps are rude and condescending, as well. Chase has much more professional, courteous customer service reps. Capital One Direct has absolutely nothing to offer.
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June 2021 by Carol B.
An online bank that customers cannot contact ONLINE! Two options. A phone number and a mailing address. Call? If you enjoy being on hold. I tried the mailing a letter route. Just received their response. Form letter stating "Call this number..."
