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December 2023 by Tamara Olson
Spencer in St Coud did a fantastic job helping me pick out my ring. He was very patient and showed me a lot of different rings that would go with my wedding ring. I couldn’t make up my mind and he helped me with that too. Thank you so much!
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October 2023 by Ellie Blaul
Very terrible customer service. I went in to get the specs on a ring that was given to me and they would not give it to me as they accused me of possibly stealing the ring. I did not ask for any personal information such as price or credit information, just the specs of the ring itself. The man that I talked (in a management position) to was very rude and unhelpful. Would not recommend coming here.
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August 2023 by Steve Trana
We had such a positive experience shopping yesterday. Chris was extremely helpful, friendly, and very quickly knew what we were looking for and had great suggestions. We would certainly work with him again for any future jewelry needs.
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July 2023 by Brittany Funt
I purchased a ring about a month and a half ago, but they didn't have the right size so we ordered it in a different size. They told me it was going to be about a week. After 2 weeks I called to inquire about it and the man I spoke to said the delay was because they didn't have that size and actually were sizing one.Got my ring and had it about a month. I turned my hand over one night and noticed it there was a perfectly straight crack through the band( as if it cracked right were it was sized). Brought it back and the man told me that I needed to purchase the warranty to get it fixed and I must have damaged it myself cause it was flat on the bottom and that would've never happened just wearing it. He also told me that I was never told it was being sized when I ordered it. So he basically called me a liar.I work in a car dealership and understand things come defective and things happen but if it's only been a month and something breaks the company makes it right.Over the years my husband and I have sent alot of money at Kay jewlers, and have only went to kay, but after this I am done doing business there.I am not a review type person and don't think I've ever left one before, but this was absolutely unacceptable.
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June 2023 by lino magno
Amazing Staff with an Amazing jewelery line. Don't forget about there Dana Augustine show where they create your ring right in front of you.
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May 2023 by Jason Donabauer
I guess mixing "poor quality" metal for BEAUTIFUL stones is frowned upon and my wife doesn't know what she wants. On top of getting lied to a few years back about a necklace I purchased for her from here, I don't know why I thought I'd give this place my business again. Absolutely ridiculous how the staff treats customers. If I had to describe this place in one word: insulting. There are plenty of other jewelry stores at the Crossroads mall worth your time and money. Two of them are currently right across the hall from this place.
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April 2023 by Verlee Nelson
Kays in St. Cloud is the best jewelry store around! You will not find better service anywhere! Randi,Lexi,Chris, are the absolute best!! They make you feel like your family and never pressure you into a purchase. They always have your best interest at heart and want to make sure when you leave you are happy whether you make a purchase or not. I love jewerly and this is where I will go! I can't say enough how much I absolutely love Randy and Lexi:) They have been taking care of me for years and it is because of their great service I will contine going to see them for years to come! Thank you so much! ?
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April 2023 by John Rieke
I loved how efficient and straight forward Chris is. He explained everything in great detail and offered continuing support. Thank you Chris for your help with this big purchase!
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March 2023 by Jamison Wall
Chris was a tremendous help to us. Picked out a few different rings to try on and let us know the pros and cons for all of them. Would highly recommend going here!
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March 2023 by Kimberly Boyer
Been coming here every 6 months for years and always great staff. No problems with the 2 sets of earrings I own. I did lose an earring back once and they replaced it at no cost.
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March 2023 by Kelly Koroll
I have been going to Kay's for years. I haven't had any complaints. Everybody that I have dealt with knows what they are doing.
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March 2023 by miguel amigon
Love the customer service here, and always willing to take their time to get you what you need any way possible!
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March 2023 by Vicky Lauer
Excellent and knowledgeable people! Always a pleasure to shop at Kay’s crossroads mall
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March 2023 by alec abraham
Worked with lexi and Chris very knowledgeable and will definitely be back!
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March 2023 by Brian g i I’ll Mapp
Chris was very helpful and speedy once I entered the store! Explained everything I needed to know and helped me picked out the right gift for my wife
