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December 2023 by Nathaniel Golterman
The old man working there is a straight up grumpy old man. Takes his sweet time doing anything and doesn’t care what you have to say. Just disrespectful, rude, and ornery. Plus he low balled the heck out of me on the loan for my ps5. Loaned it for 250 at MAX it, only 180 here. Needless to say I won’t be coming back here, MAX it pawn is a much better place if looking to pawn in St. Cloud. Plus the staff at MAX it are great people! Never had anything close to a bad experience with them. First time at pawn America in a long time and unfortunately it will be my last for sure! The young guy who seemed to be the manager was very helpful and kind. I’d say get rid of the old man and you’d have a much better shop! The main reason I said this about the old man is I originally brought in my prism Oakleys and before I could say a word he said no we won’t take that can’t verify they aren’t fake. Trying to say I would have something fake is just rude. And there are more than one way to verify real Oakleys that even I know about!! Lmfao maybe the old man should do his research. I even had the original case and receipt for the 295$ REAL Oakleys. But he didn’t even want to hear that. Rude. Old. Man. I kept this PG but I had a lot more PG-13 or R rated things to say about the guy
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November 2023 by sean sly
It was a very smooth transaction I was in and out within 20 minutes, helped right away, mark was very helpful in giving me a loan
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November 2023 by Yenelin Feliz
Hello, last night I was at Paw América, I am a client. I had not even had VAT for months and suddenly last night he came to sell one of my chains and when I went to the employee on duty he told me that my chain was not gold, he was wearing two gold 14's and he told me that The other one was gold 10 when I bought that one from them but they sold it to me as 14. I left the place disappointed I went to another sale and the chains were both gold 14 I decided to return with the documents so they could give me an explanation from that employee and the manager on duty behaved in a racist manner, I did not understand the reasons for not accepting the customer's complaint, I did not complain or give a memo to the employee, what that manager did was let me know that they sell gold 10 the same as gold 14 when clearly each gold has its own number and its different value, I don't know what is happening here but strange things are happening. My mother bought a chain months ago and it didn't turn out to be gold. I called the chief manager of this town in Saint Cloud so that my situation doesn't remain like this, they didn't even respect it. The years we have been buying there, I and my family had to take my belongings to a competition due to the bad behavior and the wrong evaluation of their employee. It is the first place where a customer is not served, he is not respected, everyone who reads me, be careful with what they buy and how they evaluate it when it comes to selling, know well what you are dealing with so that they don't tell you what it is not. Later when I returned I decided to withdraw a loan and he told me that he could not give me my loan that the American residence is not a valid add I don't know what's going on this is racism and I don't feel comfortable with this action this happened last night
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November 2023 by Liv Ward
Adam was awesome! I had some old Amazon Alexa products to pawn and he gave me top price for what I had.
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November 2023 by Krissi Jane
I come here with my son every few months. He loves gaming of course, and as a single mom that can be spendy. Denise has helped us purchase 2 xbox ones, a ps4 and a ps5 plus extra controllers and games for all systems. I've walked out feeling like I've gotten a great deal and the best customer service I've had at any store. That's not an exaggeration either. I really appreciate Denise's help with all my purchases and we'll be back soon!!! ❤️
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October 2023 by Liz
Be cautious of any valuable jewelry you want to sell. I had a ring appraisal done at a jeweler and knew my value before going. This diamond ring was valued at $5000 and they offered $300 to $500. Now, are they qualified to evaluate or were they really low balling that much? I wasn't going to sell, but wanted to know how close they would get. I know they need to make a profit on things, but this was way off. Seller beware.
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October 2023 by Lee Herold
Adam was very reasonable with price & knowledge, would recommend going to him for silver sale! Great worker!
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October 2023 by Frostbit kids TV
Adam is a great help to the people and his knowledge is amazing on all items!!
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October 2023 by Julie Blood
Thanks to Adam we walked out after selling our stuff, happy and feeling like everything was fair.
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October 2023 by DC Rosenow
Adam is extremely helpful, intelligent, and enjoyable to work with! This place doesn’t short you on what your item is worth, go to them if you need to pawn!
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October 2023 by Leslie Klein
David, the pawn broker, and Riley the assistant coach were so nice and helpful!!! They gave me appraisals for my items and didnt push me to sell anything before I was ready, let me leave and discuss with a friend and even get appraisals and sell some other pawn shops that offered a better deal on 2 of my items and when I came back I was greeted by name and with a smile, they honored their earlier appraisals and completed the transaction and even paid cash for me despite the fact that they wanted to so in check due to the ammount. They had a hugher gold pay out than other shops and the area and the customer service was great and so friendly. Will definitely come again!!
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October 2023 by Kay Jay
I come here with my son every few months. He loves gaming of course, and as a single mom that can be spendy. Denise has helped us purchase 2 xbox ones, a ps4 and a ps5 plus extra controllers and games for all systems. I've walked out feeling like I've gotten a great deal and the best customer service I've had at any store. That's not an exaggeration either. I really appreciate Denise's help with all my purchases and we'll be back soon!!! ❤️
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October 2023 by Jaden Isaacson
Adam did a spectacular job at getting me set up for the first time and give me the best prefixing in town for my jewelry!
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September 2023 by Justin Belanger
The bouillon guy has horrible customer service skills he doesn't go first come first serve basis he goes off of people who think she has money and goes and helps them and pushes all the little guys to the side it was pretty sad when I had a pocket full of cash and I was pushed aside because somebody else had cash in their hand and I missed out on what I wanted to get because of it horrible store will never shop there again
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September 2023 by Lila Hang
Adam was awesome to work with. Very knowledgeable about the jewelry I was looking to get a price quote on and quick and efficient. Thank you!