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February 2024 by Rhea Sunshine
i was having the worst time tryna color match my new hair color in the store and the associate Josie was there to save MY day. i seriously cannot thank tht angel enough.
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November 2023 by Latonya Tolliver
Never have African american products
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April 2023 by oliver chancellor
i wanted to bleach over my dark red hair and one of the workers told me to use 20 volume developer and now my hair is orange ?
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January 2022 by Kimberly Bertram
I don’t understand the bad reviews ??♀️ Every time I’m in, the girls are very helpful! I have light blonde hair in need of serious toning once in awhile and they always point me towards the right products. Very knowledgeable too! Thank you Sally’s for keeping me looking my best!
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September 2021 by Christina S.
Horriblè customer service!! The prices are too over the top and if you are a person of color they dont have much of a selection.
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August 2021 by Sarah H.
I came in looking for a product that recently went viral on TikTok and I went to numerous stores and it was sold out everywhere, Instead of turning me around and telling me to try again another day(like other companies) one lady took my number down and said she'll call me when they have some in stock. A week or so later she called and I'm a happy customer. I didn't get her name but thank you for kindness and going above and beyond. A1 customer service
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June 2021 by Jennifer
I'm going to be very honest. This location is so small it's hard to even look around now beyond that when I went in for the first time the staff followed me around like I was going to steal something. It was really obvious and really upsetting. I left the store without buying anything and did say something as I left. I then called and spoke to the manager who was nice and did try to help but at that point damage was already done. It's really upsetting to me and my girls because we've never had issues with a sally's before. Unfortunately a lot and I mean a lot of people that work out in customer service in Saint Cloud really shouldn't work with anyone. They really believe they're so much better than everyone else and if you don't fit into their narritive they either think you're stealing or they don't talk to you at all. I'm harsh but only because it's very true. This store unfortunately was proof to me of excatly what I said. Too bad because now I have to get everything shipped to me and it's frustrating.
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May 2021 by Tarot Tots
I always feel nervous going into this store because the staff tend to just stand around, doing nothing and just stare at me, looking angry about me coming in? Makes me feel embarrassed to even ask them for anything. Half the time they really don't know how to answer my questions either. The younger staff are always really nice to me though!
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March 2021 by Bahamut Z3ro
Excellent customer service and very polite they achieved all my expectations
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February 2021 by Sarah Kanieski
Always helpful when I go in. Never pushy.
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February 2021 by Chelsea Pelzer
The associate that assisted me was very helpful and friendly, store was well maintained. If you need anything beauty related this is a place to go.
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January 2021 by Amy Lynn
So beyond disgusted with the service I received here! I went in asking for microbead extensions! They were positive that's what I was getting. I spent over $100.00 and of course it's all sales final... I brought them in to my salon and yes they were the wrong ones! When I went back in to get pumps for the shampoo & conditioner that I bought the previous trip I told the employees. The one was beyond rude! Acted like I was a nuisance. And she didn't want to help me. Basically it wasn't her fault. It was my fault.. She told me the price of what I had very rudely and while digging for the change she said it again I said yes I heard you and she rolled her eyes! I don't recommend this sally! Better off driving to Elk River! Or ordering off Amazon.
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January 2021 by Alessandra Williams
The lady was really helpful when I was looking for toner purple product
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December 2020 by Tabatha Stark
Awesome help picking out hair color!!!
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November 2020 by McKayla Feia
Knowledgeable staff who made my shopping trip much easier.