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December 2023 by Alex Driessen
I couldn’t have asked for a more comfortable experience from an optometrist! Dr. April gave me smart advice on my contact lenses issue, and her co-worker Amber was able to troubleshot my glasses. Don’t hesitate to chose this Shopko Optical location!
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December 2023 by Trent Johnson
Had my annual checkup and it was one of the few Dr appointments in my life that was actually fun! Great entire Crew with Amanda, April and (I think Sharan and Amber, but I'm poor with Name recall, sorry) When I was there a Gentlemen had come in and wasn't on there schedule, but despite being busy they worked him in so he wouldn't have to make another trip, Very refreshing to see people enjoy their craft and work practically to care for people vs the formality of processes that many business operate under. Thanks All, and we'll see ya in a year : )
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December 2023 by Brandon Schloeder
***Amended review*** I did return to this location and they were very helpful. They even irdered a whole new set of frames and lenses. They took the time to adjust them properly and apologized several times for the previous problems that occurred. I would've given 5 Stars this time but since there were prior issues I went with 4 stars. I will recommend them to friends and family and I will be a returning satisfied customer.I should have known based off my 1st impressions. 1 know it all that puts on a show but doesn't know much. Order my lenses and frames picked th up the employee handed them to me she says looks good. I said no they need adjustments. She grabbed the frames and bent the nose pieces with her hands and said try that I said no thats not correct they aren't sitting properly they are crooked. She took them back and twisted in them. I said ok thank you 3 days later the ni pices fell iff and the bow broke. I went back in. She they could order a new pair. But took one off the shelf. Another employee put my lenses in those frames and I could hear her saying these are so bent I'm having a hard time getting the lenses in. Then handed them to the 1st employee and she gave them to me. I said thanks and left. An hour later the lens fell out. I wouldn't recommend this particular site to anyone. I've had way better service at the location by Panda Express.
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December 2023 by Jennifer Revermann
This was the first time I was here. April was wonderful at answering my questions. After my appointment Amanda took the time to help me pick out glasses and gave me her opinion. I never felt rushed or pushed into making a decision. Very happy with my experience!!
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December 2023 by J F
I had an excellent experience at the Shopko Optical located at 2824 W Division St. Everyone was very friendly and knowledgeable from the moment I walked in to the moment I left. My uncle is a retired optometrist, so I tend to have high expectations when I have my eyes checked. I also have a fairly difficult prescription and require multifocal contact lenses. The optometrist made me feel at ease and answered all of my questions. I also purchased glasses, and the front-office employees helped me pick out frames that I am very happy with. They also clearly explained what my insurance would cover, and what portion would be my responsibility, so there were no surprises with the final bill. The cost was comparable to what I am used to paying after insurance. The contacts and glasses both arrived within the time frame I was given, and I am very pleased with the final products. I highly recommend this branch of Shopko Optical.
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December 2023 by Sarah Schaefer
I LOVE coming here. The customer service is fantastic and the people are so helpful! I went with my husband, who can be very particular, and the sales person was kind, patient, and super helpful. I now bring our whole family here. Highly recommend!
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November 2023 by Keaira Brown
I love the staff and the doctor is amazing! Got my first set of contacts and now I love wear them. I started going here 2 years ago and now all of my family attend. Highly recommend.
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November 2023 by Tiffany Keomany
Optician Amanda helped me today during my appointment and she was so helpful, fun, and informative! They got me in early and on my way! Recommend this office to everyone the doctor was also very helpful! ☺️
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October 2023 by Michael
You need glasses this is the place to go. Staff and service are awesome. I lost the first pair of glasses I purchased a month ago. Catherine was so nice and very helpful getting me a new pair.Thank you Catherine...
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October 2023 by Ronni Wick
Fabulous experience. Well worth every minute we spent there. Each person who helped us was friendly, knowledgeable, and considerate. The first person explained the paperwork we had to sign, the Dr was amazing, explained each machine before I used it, and made sure I understood all the different tests she was performing. Overall, I would highly recommend this location.
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July 2023 by Doris Frieler
My husband and I had our eye examine and my husband ordered glasses that day. Dr. Austing wanted me to try a pair of contacts to see if they were comfortable and then if so, call in to place the order. I called in after the weekend and spoke with someone to go ahead and place the order. Now, almost a month later, I called to see if our order is in only to find out mine was never ordered. My husband’s were in but we never got a call from them. Frustration overload… none of the workers would say “sorry, we messed up”. Instead gave excuses. This will be our last order for us and we will share this experience with everyone we know.. Although we have always loved the care we recieced from Dr. Austing.
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May 2023 by James Wames17
Best experience ever. They sure do know how take of the guest! Been going here for years and plan on going for more years
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April 2023 by Victoria Moore
I had an appointment this past Saturday early in the morning. I had a missed call from them the day before I called them back to let them know I will be there. When I got to my appointment there was a note on the Door that they will not be open until Monday. Because of the storm Friday night it was over by Saturday morning so why be closed and why didn't I get a call to let me know so I didn't get up so early for nothing. That was so Disrespectful. No consideration for their customers. When they stuck that sign on the door they knew they were going to have customers coming in for appointments they should have called and let them know.
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April 2023 by Mel Odden
The “family” kind of atmosphere has changed tremendously since Shopko took over, but Amber P has always been so extremely helpful and continues to try to keep that “family” feel within the store! She goes above and beyond to make sure her customers are taken care of. My services continue here because of her.She also seems to want to make sure her team is also taken care of! That’s a leader.
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April 2023 by Rachel Hyatt
Amber is super friendly and helpful!