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November 2023 by Julian Howard
Wonderful place! Ben and his crew took really great care of me and didn't try to just Nickle and dime me. Honest owner and employees. Will be back again forsure!
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September 2023 by Sagar Nayak
RUN⚠️ PLEASE⛔️ DONT GO⚠️Wish I had read all the reviews before bringing my car here.My Car had AC problem. They offered to fix it, but couldn’t. They said needed more repair.However, my washer liquid keeps squiring after they opened my car. I know something isn’t fitted properly. They offered to fix it and said it was fixed, but then I realized there was no more washer fluid in my car. It is really a pain rn. I didn’t get my primary issue fixed and now I have another issue.Wish I had READ THE BAD REVIEWS⚠️⛔️
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August 2023 by Lucas Rajkowski
Set up an appointment for tires get told half hour after they pull vehicle in to get told have to reschedule after being told it would be done today
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June 2023 by Mable
Worst Customer Service Experience in the world at Snappy Auto and Tire In St Cloud, MN across the street from Tenvoorde Ford dealership. I've been told stories by patrons and now my experience affirms everything that I have been told.They are the most unprofessional garage that I have ever encountered. I dropped my car off to have a basic oil change and was quoted a time by their mechanic/cashier, Alex. I come back 2.5 hours later to be told by their Manager,” I didn’t know why this car is here and no one knew why your car was dropped off.”Further discussion manifested nothing of value and the institution did absolutely nothing to offer amends or acknowledge the complete waste of time or harm which was done. We all are busy individuals and have lives and time is invaluable.As a business, when you mess up or make an error ; make it up to your customer don't be dismissive and disrespectful.
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June 2023 by Jami Nordmann
Control arm dangerously rusted and the guys at Snappy fixed it in time for me to make it to a meeting in time. Always surprised at the affordable work they do.
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June 2023 by Mable F.
Worst Customer Service Experience in the world at Snappy Auto and Tire In St Cloud, MN across the street from Tenvoorde Ford dealership. I've been told stories by patrons and now my experience affirms everything that I have been told. They are the most unprofessional garage that I have ever encountered. I dropped my car off to have a basic oil change and was quoted a time by their mechanic/cashier, Alex. I come back 2.5 hours later to be told by their Manager," I didn't know why this car is here and no one knew why your car was dropped off."Further discussion manifested nothing of value and the institution did absolutely nothing to offer amends or acknowledge the complete waste of time or harm which was done. We all are busy individuals and have lives and time is invaluable. As a business, when you mess up or make an error ; make it up to your customer don't be dismissive and disrespectful.
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May 2023 by Garrison Elsenpeter
Had a wheel alignment scheduled post tire replacement. They informed me that I had bad control arms along with a ball joint and wouldn’t conduct the alignment until repaired. Which is fine. They gave me a quote for the entire job; control arms, ball joint, and the alignment. Returned home and showed two different auto shops the quote and had them inspect my truck on what appeared to be fixed. These two auto shops said that I did not need control arms or ball joint replaced. Said they were in working order. Possibly trying to up charge my work it seemed like along with relatively the same comments from the two other auto shops around my area.Reason why I chose this shop was for the discount opportunity they have between Discount Tire. In which, that would have been honored. Plus there. Also, discount towards veterans. Plus there as well.Unknown on if the “up charge” was factual but this one situation really makes me hesitant on this shop.Trust but verify with every auto shop that is new to you in my opinion.
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May 2023 by kayla ward
Highly recommend Snappy Tire and Auto! They are always kind and honest. The upfront with pricing and don't make unnecessary repairs. I won't bring my car anywhere else!Services: Tires
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March 2023 by Dominic Johnson
I would not recommend anyone use this company as they have one or two decent workers, and everyone else needs more training. The company sets up appointments they are not ready for on multiple occurrences. I had an appointment for 2 pm on 3/10/2023, and they were still not prepared to start working on my car at 2:45 pm. They also forgot what time my appointment was for because they said the guy with a 2:15 appointment was before mine, which means that the reps are not listing the appointments they are taking. There was also another guy there who had been there for over three hours which is highly unacceptable. If someone has an appointment and will need to wait over an hour, the customer needs to be informed so they can reschedule instead of sitting around and leaving with nothing being done. I recommend you choose another company to use for your services.I also would like to add that when they last serviced my car, they killed the battery on my new car but told me I had an old one. My car has about 20,000 miles, and the battery has had no further issues. The reps need training on taking ownership of their mistakes and working on the customer service side of their industry.Thanks for taking the time to read my review! :)Service: General repairs & maintenance
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March 2023 by Pierrie James
They do a great job love them you're my friend Mark he's a great guy he's still there and I'm happy he's supervisor
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March 2023 by Jerry Salzer
fresh oil change before I left to Florida, overheated in Iowa. They must have checked my coolant but never put the radiator cap back on.Service: Oil change
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November 2022 by Ken Nordmann
Vary helpfull .. I needed use tire right away.. That night. They found one.. Nice people....????
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October 2022 by Daniel Barragan
Oil drain plug fell out while driving and since they don’t cover anything past 30 days after they didn’t cover it. Now I’m looking at 8k from Volkswagen to put in a new engine.Service: Oil change
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October 2022 by Rob Yates
Took my vehicle in, told me what was wrong and how much. Had it done same day
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September 2022 by Alicia Schroeder
Excellent service and knowledgeable staff. Ben made sure my car was taken care of! Thanks!!
