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February 2024 by Pam M. Whaley
Great service. Professional staff.
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February 2024 by Asia Manning
Worst place ever would not honor A LETTEROF GUARANTEE
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February 2024 by Christine Eyal
Robert Taylor was excellent. He fit me in the schedule & suggested applying for the Firestone financing with a six-month interest-free period. I was able to get discounts, all four tires and other services. He made my week!
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January 2024 by Julie OCOnnor
fast comfortable waiting area Good customer service I was happy they put away and locked in my spare tire and did not just put it in the trunk
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January 2024 by Peggy Peterson
This is my go to auto place for getting my 2005 Saturn Vue front end aligned. They have on occasion found other things that needed my immediate attention. These guys are sharp and fun! I wouldn't take my car anywhere else to have the front end aligned!!
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December 2023 by Janae J.
Stopped in to get my car checked out for the winter. Air filters, brakes, windshield wipers and checked our tires. It's nice there's lots of shops and restaurants in the area that are close to work too. They checked out brakes and completed the needed repairs in the expected time and explained the repairs even letting me take a look at the wheel bearings and explaining what was needed and why. The staff seem like they enjoy joking and teasing each other like you stopped in on an old friends which can be fun but could use a little more professionalism and the office and waiting area could use a little sprucing up. There was a keurig machine but I didn't use it at all. Overall good experience and I Love the convenience and location.
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November 2023 by Kattie White
DO NOT BRING YOUR CAR HERE. Went in with a tire that was slowing losing air. When I picked up the car the “fixed” tire was totally flat. I said “it’s not fixed it totally flat now.” And they were like “what huh?!?” When they looked at it again they said the tire was totally damaged and needed to be replaced. Took it to a different place to look at the tire and they said they previous shop (Firestone) had poked a hole in the tire too big for the plug. They totally messed up the tire. Now it’s costing me $1000 to replace 4 tires. They will purposely damage your car to try and sell you more service. Total scam.
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November 2023 by Julie Meyer
Lisa, the front desk person, is so friendly and kind. She is a fantastic representative of the Firestone brand!
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November 2023 by Noah Harvey
I’ve taken my car here four times now and I act time I’ve gotten great service
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August 2023 by Marissa T
I realized I had a flat tire (because of a nail) and made a snap decision to get it towed to Firestone. When I called on a Saturday, they told me they wouldn’t be able to look at it fully until Monday (even though this was early Saturday and they were also open Sunday). They did inform me I would need two new tires because it was not repairable. Monday came and Dewayne now thought he could repair it. After a stressful weekend, this was a nice surprise. But once I got it home, the tire did not hold air. Because of some of the questionable decisions by Firestone, I decided to take it to another local place. The new place told me it wasn’t repaired properly and they had it fixed for me within hours. I’m writing this review just so people know to call and shop around.Service: Tires
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May 2023 by Matthew Hobbes
I went to this location to swap my summer tires with my winter tires back in November. Unfortunately they were understaffed and I needed to wait quite some time to get the work done. The first issue is when I got the car back one of my tire sensors was not working properly. Secondly, I just went to swap them back out and noticed a 4 inch slash on the sidewall one of my summer tires. I hate to blame them, but honestly they had one individual frantically keeping up with demand and I feel like mistakes were begin made.Service: Tires
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March 2023 by Echo Ashlee
dwayne was an absolute pleasure to work with: despite the amount of tears shed and how stressed i was he was great. robert the manager was helpful in the ways he could be.i feel frustrated as i brought my car in for an issue with the steering wheel, they did a look of the car. they were confident they knew what the problem was. i spent nearly all my money in this shop thinking i’d be taking home a car that worked. when i picked the car up, it was still exhibiting the same problems as before. they then looked at it again, and came up with that it might be a recall part. they never told me what part, they just said to call back the next monday when the manager was in. it took me 3 days to get ahold of him. in the meantime i took it to my local firestone a bit closer to me, they ran diagnostics and came down with the proper issue, sent me home with the recall part.firestone in st. louis park took nearly every single on of my pennie’s for an issue i never came in for.im extremely frustrated with this as it has set me back for my income for the next month or so.i understand they provided a service, i wish they would’ve been better with their communication and would’ve been willing to compensate me back even a little bit.Services: Wheel alignment
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January 2023 by Raysean Smith
They ripped my driver side windshield wiper then told me my wipers were ripped and wanted me to pay to get them replaced. And I know they did it because I used my wipers before going there that day and they were just fine. Even though they were friendly they do some undercover stuff like that to get you to pay more. And I was only going for an oil change and they listed off more things that I had already checked on that was fine.
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January 2023 by Hank Elliott
I always go to Minnetonka Great service NICE people, but today I had to go to St Louis Park Firestone, BIG MISTAKE the people were so rude the service was next to nothing I WOULD NOT GO AGAIN argue with the client not one but two over how they do business here in their Firestone, unbelievable.Service: Tires
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November 2022 by James S.
My car had a flat and I came here to get it checked out. Of course there was a tiny nail in the darn thing that they showed me lol. Luckily this amazing staff was able to quickly fit me in their schedule and fixed my car up the next morning. I really wish I remember the guy who helped me at the front desk. He was so funny, positive and friendly. He is the main reason why I would come back to this location. The prices are pretty close to other places but.... The customer service is the most important part which this location gives the best
