-
March 2025 by Cindy Abbe
Always a good selection and good prices
-
February 2025 by Michael Rask
Negative experience with MOD (Manager on Duty) on 02/09/2025 at 1:30pm.
The clerk at the register was very polite & had called over the MOD to inquire about inputting untagged returns into the system. I had received 4 Jean jackets from my relative for my twin toddlers & they were the wrong sizes - they are clearly crisp & in wonderful condition. MOD came to the register in a demeanor that was unapproachable & abrasive - she proceeded to (what felt like) lecture me about the return policy & how Old Navy does not accept returns from pre-washed clothes.
Being as I received these as a gift, I had no proof of purchase. It is fine to deny a return - I understand businesses need to implement policies for various reasons. What is not fine is the tone & deliverance of this MOD. I understand this one individual does not represent all of Old Navy - however, this negative experience has drawn me away for my local in store option.
I will gladly take my business for my twins attire elsewhere.
-
January 2025 by Racheal Phillippi
Great customer service. All associates were so friendly, and helpful.
-
December 2024 by Shannah Gill
Cashier definitely shouldn’t be working customer service. She was extremely flat, lacking of enthusiasm and personality.. she made the interaction awkward and I usually don’t even review places, but I felt like it needed to be said. That’s how bad it was. Instead of suggesting that I exchange two items, she returned it for me and then when I went to purchase said items again, but in the correct size, she flatly said it’s no longer on sale and that’s why I had to pay $30 more. Thanks. Not.
-
August 2024 by Taylor Williams
My mother, sister and I were at old navy today. August 23rd at around 4:30pm. The cashier was extremely rude. The short one with glasses and a tie dye shirt (I did not catch her name). When we got to the counter she rolled her eyes, she was constantly giving us dirty looks, her tone was terrible. She did not seem friendly at all, she did not greet us, she dumped our things out of the bag. Before I left I told her I hoped she would have a better day because she’s very rude. My mom had to run back in the store and witnessed the same cashier helping another lady. The cashier threw the woman’s old navy cash in her bag. The woman timidly said thank you and the cashier barely acknowledged her. Terrible service!
-
March 2024 by Roman “Juan” Rivera
I don't like.the "super cash"....ask me why?
-
January 2024 by Rebecca
Discounts at every turn, but could use more cashiers even if it was slow when I went to check out.
-
January 2024 by Tree C
LOVE……this location! I shop here and their sister location. Equally love. The staff is amazing, products are affordable and stylish. Jackie, Sonya, and Ashley are the main reason why I continuously shop here. They are just so wonderful! Just love them!
-
December 2023 by Brianna Carmichael
Huge variety of items and great prices. The store was clean and organized. I didn't interact with any staff other than the cashier but she was pleasant and quick to fix a pricing error
-
December 2023 by David Wurden (Electric Dream-Weaver)
Old Navy won't honor their sales and they make it difficult to contact their customer service department. Old Navy gave us the wrong phone number to customer support.
-
November 2023 by Said Adouhussein
very good
-
November 2023 by Heather cicharz
Nothing to new except the sales⁴
-
October 2023 by Lora Lo
I was ready to spend money here to buy items for my younger brother. This is my first time at an Old Navy store and I even had things I added to my cart on their website. However, when I was trying to shop here with my little brother I was racially profiled. Everywhere we went in the store there were sales associates staring at us, making us feel uncomfortable, looking at us multiple times and not even saying a single word to us to see if we needed any help or even a hello. Usually other stores are more low key about their racial profiling but this store took it to an extreme level to the point I needed to leave the store disgusted, sit in my car outside of the store and then write a review about the store.Throughout the whole time we were in the store we were being stared at and monitored by 4 different sales associates. The first time a sales associate walked to the section we were at and started fixing clothing that was already fixed without saying a word to us I ignored it. The second time one of the sales associates a black middle aged lady wearing all black walked uncomfortably close between my brother and I FOUR times within the span of 1 minute saying “excuse me” without even looking at us to the point it was extremely disrespectful. All in the span of a minute - I tend to avoid conflict but that made me so agitated even though I tried my best to ignore it !! She was working in a completely different section and could’ve walked around us since the section she wanted she could’ve went to without needing to loudly announce her presence multiple times and distracting us from shopping - without even looking at us or asking if we needed help. I set all of the clothes down I was about to buy and left the store. But even as we were leaving the store that didn’t stop two other new sales associates who weren’t there before conveniently in the area behind us conversing with each other and as we were walking out of the store by them they stared - not looked - stared at us as we made our way out the door. I only noticed because I was looking back at my brother to make sure he was following me.Back when I was younger - and even though I didn’t agree - I worked in a store and I have seen how coworkers would racially profile there but this store took it to a disgusting inhumane degree - not to mention it is even the year 2023! I will be sending a report on this store to corporate.
-
June 2023 by Lauren Clements
Wonderful customer service and lay out. Was able to easily find what I needed and could easily find staff if you need help.
-
June 2023 by Erika Miller
Awful ? customer service. The young lady was not professional at all. I pray she gets better training
