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November 2025 by Brandi Hammond
Made the decision to switch to a local company for a fraction (50%) less, and found out that republic was going to charge us $134 for trash and recycle can removal. This piece is exurban and SO unnecessary. I was paying way too much, for a smaller can with Republic- $59/mo and the smaller, local company offered us a deal and for 12 months we will only pay $200. Our regular monthly price will be $25 for trash and recycle, whereas we were paying $59.
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September 2025 by martin garcia
Only one side of our block got garbage picked up. They are already 1 day behind on pickup due to labor day. Tried calling but no answer and the automated message states to just wait due to labor day.... So now we have to wait over the weekend with an overfilled garbage can.
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August 2025 by Peter Tomasino
3 times in the past several months I have had to call these folks about an incorrect bill. They charged me AGAIN after I had already paid them for extra bags that I needed picked up. Comon Republic, figure your billing system out!
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August 2025 by Gabe Borscheid
Horrible company charged $120 to come pick up garbage bin and recycling bin at the termination of service. No thanks. Also would not terminate by mail.
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June 2025 by Z Bacchus
Rosey at Delano , can give a master class in excellent customer service. I am very pleased with the kind and courteous service I received now and in the past from Rosey. She is a true asset for Republic Services. Thank you Rosey and Republic Services.
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June 2025 by Kiana
Terrible service, both Casey and Rosie gave me the wrong date for bulk pickup and Rosie proceeded to give me false hope that they were coming on a Wednesday just to tell me at 4:55 p.m. that they come on Tuesday. Also told me to trust their process then proved to me that their process is garbage...
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June 2025 by Chris Ashland
After they bought out Randy's sanitation, my bill instantly increased significantly. I reached out to complain, they lowered the bill for a little while then worked my bill even higher than the first increase (and by alot).
I decided to switch companies. When I called to cancel, the guy was giving me a hard time about it. Then they wanted to charge me to pick up their own trash cans.
Then to make matters even worse. My last day of service was May 27th. They said they would pick the cans up June 12th. I told them I am not storing their trash cans for 2 weeks and I want them picked up ASAP. They said they would see if they could do it sooner.
I never heard anything. So on the June 12th I put the cans at the curb and low and behold...I get home from work and the cans are still out there. I called this morning and the person informs me they tried to picked them up on June 2nd but couldn't because I didn't have the trash cans outside...No dates were ever communicated...talk about trying to gas light your customers.
Now they say they can't get them until next week. These guys are a joke.
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April 2025 by Barry Anderberg
I had way too much recycling and scheduled an extra pick up. Nancy the driver got out of the truck and helped me break down a ton of boxes and load them into my cans so the truck could pick them up. Thank you so much!
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April 2025 by Kc
Beware of charges for up size or down size your container. They charge 44 dolar per can. Also when you cancel even on time, they will find a way to charge you for picking up each empty carts
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March 2025 by Jordan L
It is a frustrating company to work with. The default is to raise your bill to a crazy number and punish you for being a good customer. Then if you decide to move on they charge you a fee to have your trash can picked up. This was never disclosed at any point in our almost 20 years of service. I like for my trash service to not be a source of drama in my life, this is not a good place to accomplish that goal.
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March 2025 by Scott Ehalt
I had some extra stuff by the garbage can that did not fit in. I missed the driver. For the little extra stuff. The great guy he is he loaded it all up for me. So whoever did the garbage on Friday on South Lake Diane in Zimmerman my thanks to you that was a big help for me appreciate it very much. I give you five stars on that one brother.
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February 2025 by D Hatz
Horrible Service! They missed my garbage pickup just a week ago. I called and rescheduled a pickup the following Monday and they still never came out. I called their customers and they had no explanation for this mishap. During my conversation with customer service, I requested someone in management to call me and never heard anything. I'm going to make this complaint known to my townhouse association.
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January 2025 by Gary Hildebrandt
Switched to autopay. Then noticed they were tacking on a $5 late fee each month. Called and lady admitted it was a billing error but only credited me for half the overcharges. I wonder how many people are getting taken advantage of this way
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October 2024 by Alicia Amundson
Unfortunately our experience at Republic has resulted in at least 6 missed pick ups despite putting out garbage out the night before. When we call, the call center staff is very kind, wants to be helpful and puts in for a reschedule of the pick up. Unfortunately again, we have only had the pick up happen 1x without calling again and even then most commonly we end up with our garbage overflowing and waiting at the end of the driveway until the following pick up. This creates an eye sore for our house and I’m sure makes the neighbors think poorly of us. At this point, the only thing keeping us is the call center staff. After being home owners for more than 15 years, this is the first time having such inconsistent pickup and so many issues. It’s a lot of wasted time on the phone. Would be helpful to have a response plan when this happens as it seems to be pretty common based on the reviews.
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September 2024 by Isaac Schmitz
When everything is picked up on-time you will have no issues. If they miss pickup, get your trash burning barrel ready because submitting a missed pickup request does nothing. Last year they didn't pickup for 3 weeks straight at my address and this year it's happening again. I'm at week two with no sign that they'll set things straight.
