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January 2024 by Christine Martinez
I've written several reviews over the years and they've garnered over 6 million views. With that said. I travel 2 weeks out of every month for work. So I stay in a variety of lovely hotels. This week I'm staying at a Best Western Plus. I met a young lady named Jennifer that was checking in the hotel guests. She has such an amazing and upbeat attitude that I found was very refreshing. You can see that she's genuinely happy to help everyone that comes through that door. Stay FABULOUS Jennifer!!
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January 2024 by Garret Leslie
Current, clean, friendly staff. Tranquil pool area. Good food for breakfast. Your not going to find a nicer hotel in a small community.
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October 2023 by Alexander Krasnyanskiy, Esq.
Despite making a payment in full online, the staff tried to charge me again, at check-in, full price. I only noticed what was happening due to odd amount they were trying to charge - it did not appear like an incidental hold. It did take me awhile to convince them that reservation has already been made. But, the story did not end there. After the checkout they called me again demanded more money, yet again. Really! And, while end of day there was no monetary damage to my wallet, it was a pure luck. How many people ended up being scammed like that, who knowns. Accordingly, any other traits associated with the property - positive or not - are irrelevant.
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September 2023 by Amy
Nice hotel, clean, friendly, was pretty quiet on our stay.
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August 2023 by Katuar 78
Nice newer hotel. The room was large and comfortable. The bathroom was not clean. There were multiple strands of hair in the shower and not the same color as me. Yuk. Also the soap dish by the sink was slimy. Otherwise the ac worked well and we slept fine.
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August 2023 by Laura Feldner
Unfortunately, the room smelled of Marijuana when you walked through door. Breakfast was OK but could use more fresh and healthy options. Overall, it's a very new hotel and modern.
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August 2023 by Marcia Gascho
Beautiful newer hotel, very modern. Our room was really large.Rooms: Beautiful and large modern room
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July 2023 by C P
Very clean. Nice place to stay. Breakfast was decent. Staff was great and friendly. Lost power in a storm but they fixed it quickly.
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June 2023 by Ally Jensen
Great place to stay. Breakfast was great! Pool was nice. Only small issue was the housekeeping forgot to clean the floors and left dirty towels from the last person in my bathroom hanging on the shower curtain. Other than that this was a great place to stay.
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June 2023 by Matt Pope
On check in the worker says that breakfast is served until 10. I get down at 9 and it's put away. The person checking us in either lied or wasn't trained properly.Rooms are clean and comfortably appointed.Pool is open later than any other hotel I've seen. Also had an 18+ time slot.Front desk didn't have anyone at it for several hours last night and no way to contact anyone.
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March 2023 by Vanessa Zins
Stunned by how large the Queen suite was when we arrived. I was hosting a small birthday party for a 1 year old, and there was plenty of seating for everyone. The staff were all very accommodating and helpful with all my questions. They all acted as actual people instead of people forced to be there, refreshing to experience. The ice machine worked. The pool was a great temperature, and the pool area is clean. They have handicap lifts for both the hot tub and the pool. The room was noisy at night, but I'm sure it was isolated to the room directly above us. Breakfast was amazing for a free breakfast. Hot eggs and bacon, waffles, yogurts, muffins, and a variety of other options as well. My family had a great experience.
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February 2023 by M L
Best Western website error caused incorrect date to be booked. Customer Service promised a refund over the phone - was not refunded. I re-booked over the phone, and they re-booked the wrong date - booking us for an extra day and charging us for a day we weren't going to stay there. Room was quite dirty. Missing towels / wash cloths. Pool area had no towels. Grossly under-staffed with only one person managing the front desk, one for the breakfast buffet, and perhaps only 1 or 2 cleaning staff. Back room by concessions/snacks was filled with half-dozen piles of dirty towels and laundry carts (clearly unable to keep up with towel / washing demands). I called back about the refund and over-charge, and get disconnected. I Emailed BW Customer Service, and only get a generic reply "Call us for assistance booking a room" email.If they don't set this straight, I'll probably never go back to Best Western hotel ever again. Great location - terrible quality / service / cleanliness.
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February 2023 by Kali Blaeser
The Best Western…more like the WORST Western. This was by far the worst hotel experience I have ever had. The employees were rude and had terrible customer service; long wait times at the desk, no one available to help for up to 30 minutes, short and snippy with customers. Our room was absolutely disgusting. It reeked of poop, come to find out the toilet was FULL of poop meaning the bathroom had not been cleaned. Even after flushing the already used toilet the bowl was stained and smelt horrible. We went down to use the bathroom in the pool area for our entire stay as we could not stand the smell. The TV did not work, which wasn’t the end of the world but still annoying if someone had a longer stay. Upon checkout we told the employee about the bathroom situation, to which she relied “sorry.” The complimentary breakfast was yummy, seemingly the only perk to our stay. Overall a terrible experience and I will not recommend this place to anyone.
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December 2022 by Alex Rudie
Rooms were lovely and clean with hardwood floors. Cozy beds with clean sheets. Complimentary breakfast of eggs, sausage, fruit, oatmeal, granola, mini waffles, bagels, etc. Pool and gym available. Only stayed one night so I'm not sure about room service and cleaning.
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December 2022 by Kristi Benz
We spent over an hour trying to get the tv to work as it needed to be programmed. There was no one working that was able to help. Also, our bathroom was filthy. The floor was disgusting and a big ball of hair in the shower drain. NOT impressed.
