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June 2023 by Nick Cutter
I requested a specific document from this branch and received it back within a day. I noticed that the information was not correct and called to have this fixed. The teller I spoke with didn’t know how to get details for the document and said the person who filled it out should be the one to make the correction. (How does this make sense? They didn’t give me the correct numbers the first time). That person was not working the day I called and the teller didn’t know when they would work next. Instead of transferring me to someone who could help, they basically said, “I can’t help you, try again another time.” Tellers should be trained to send customers to someone at the bank who understands such requests instead of making them wait days at a time for someone who did the work wrong the first time.
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November 2020 by Ben Hansen
Nate is my business banker and he is absolutely great! Our business started during COVID-19 and even though business banking was hectic at that time, he went above and beyond to help us get the things we needed. I highly recommend Pioneer, and Nate!
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July 2016 by Krissy Kocina
The customer service is phenomenal! I've been banking with NCB for 2+ years and I love all of the staff for their willingness to help me with my banking needs. I would definitely recommend their services!
