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April 2024 by Bill and Ann Roth
Regular shopper for hardware.
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August 2023 by Dennis Fenlon
Ordered a key($166.73) from them and was told it would take a week. Three weeks later, no key and was told the key was out of stock and they had no idea when they could fill my order! Ask for a refund but was told they had no record of the sale and no refund was possible without a receipt! Luckily, I found my receipt and they reluctantly gave me a refund! I will not be back!!
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August 2023 by Gayle C
I needed help with some grilling sheets. No one working knew what I was talking about. Pulled up on my phone for staff but still no help. I asked of they had a "as seen on tv section" again they did not know what I was asking. I bought a gallon on stain, brush etc. The staff told me it could clean up with water. I got home and had to make another trip back. I didn't have my glasses the first time and no one could read the can and tell me what I needed to clean up the brushes. First trip I spent 183 and had to come back to clean up the brushes. I didn't get help the second time either. I finally pulled one of the cans off the shelf. Took it to where there was some good light and read a long amount of information before the final statement was clean with mineral spirits. Still staff was not very helpful even when I told them what I needed. My son lives in Stillwater and we came there because we needed helping advice but got none.
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August 2023 by Meghan Hatalla
Great service and love supporting smaller local shops (when they have what I need). Unfortunately the limited inventory can make this an inefficient first stop for home projects.
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August 2023 by Collin Knoff
I'm sick of the prices ringing up way higher than they're listed. I want to shop local but the actual prices they're trying to charge means I literally can't afford to.
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July 2023 by Toni Kunz
I was greeted by nice people with a smile. I window shopped: got some ideas, got what I needed.
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June 2023 by Daniel Graves
Great store, really helpful staff! They actually know their stuff, unlike a big box store. Great selection of grills and grilling accessories too
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June 2023 by Kim Anderson
Huge disappointment! I needed a chainsaw chain for a Ryobi. I was told the Stihl brand they have would fit. It did not. I brought it back. The male sales rep informed me the chain was rusty. I just bought it and never used it. No, it wasn't rusty. Was told I could not return it. WOMEN BEWARE! The male sales rep would never have spoken to a man like he did me. I was treated like a d*** female. That chain was brand new. Not used and no rust on it. In-store credit would have been a compromise. I ended up ordering a chain on Amazon that fit perfectly for 1/2 the price. I will never go to Ace Hardware again and would recommend for women to take caution on how they are treated by male staff.
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June 2023 by Jake Schaffer
Ace always has what I need from big to small. Currently enjoying feeding birds with suet cakes I purchase here.
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April 2023 by Daniel Maurer
Stillwater Ace came through when things went awry. After recently buying a Stihl pole-chainsaw and discovering it didn't work, Stillwater Ace Hardware's customer service made good in fixing the issue with professionalism and care. Thank you, Dave.And they did this all when I was going through a personally difficult time. I will definitely shop here again based on this service. (Although I'll think twice when getting a Stihl battery-powered tool—there is NO way it should have broken like that.)
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April 2023 by Brandon Jonker
Great store. They care for their customers and treat them like family. I recently purchased a Stihl chainsaw and after 2 uses discovered a defective part. I called them, explained my issue, they assured me they would handle it. Before I even had time to bring it in they called me with a solution. When I did bring the saw in they fixed it in a matter of minutes and had me back up and running. A fine example of customer service as it is intended to be! Dave and Sam are exceptional. Highly recommend!
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March 2023 by Jim Pearsall
All the little bits you expect to never need are here. Well almost. On most recent visit they were out of some tubing I needed.
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December 2022 by Sepp Huberty
Great store especially for grilling and smoking! Largest selection I've seen without going to big box store. Staff very helpful. Ask Lucky for his advice!
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December 2022 by patrick K
Great place to get an auto key cut and programed. Friendly staff.
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October 2022 by Paul Gabriel
Waited three weeks for screen replacement and still was not done!!!! Maybe that's the norm these days. Screen prices spendy.
