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October 2023 by Jean E.
Every time I go to Atlas in Stillwater I have a great experience. The staff is welcoming and if they don't have what I need then they will order it for me.
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August 2023 by April Oswald
Great costumer service! Have gotten a Fire skink, and 2 guina pigs! Never had any issues! Prices are very fair! My family's favorite pet/ supplies store!
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July 2023 by michael tyner
Had bought 10 ghost shrimp yesterday and live in upper michigan. all the shrimp survived the trip home and are loving their new tank! Great staff who care double bagged them and were very patient!
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June 2023 by Markus G.
I would have to say this was a pleasant experience and let me tell you why. My niece said she wanted a rabbit after seeing them at the State Fair so me being the uncle that I am went to atlas pet supply to make it happen. I was greeted by a young man and he showed me where the rabbits were. He seemed to be pretty knowledgeable about the bunnies but called for a co-worker to come help. Alexa came over and helped us with everything and the store manager Mitch was very helpful as well. The Atlas team made purchasing the bunny so enjoyable that I will definitely start using them for any of my pet or pet supply needs. Also Alexa was so funny, helpful, caring and overall a joy to work with on the purchase of the bunny, thanks Mitch and Staff.
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June 2023 by Celia Gear
Good pet supplys and good people working here. Always a joy to stop in!
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June 2023 by Kelly D.
Very friendly and helpful staff. Showed me where everything was that I asked about rather than just telling me an aisle number. Gave my dog a sample of some treats. Clean store with a lot of variety of good things you won't see in the grocery store
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May 2023 by Morgan H
Poor customer service, messy and small animal cages, and lots of dead and sick fish. There was a rabbit that was clearly in distress, heavy breathing and laying like it was very sick. No water in some cages.
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April 2023 by Sophi Sophia
Super cute place , had self wash rooms for dogs .
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March 2023 by MS Y
I've used this location mostly for dog washes and it's always been good. From time to time I will buy food or other stuff for my dog. Recently. I've been thinking I want to buy more local and help small business owners. So I decided to purchase my dog's food from them online. It clearly says that if you order you get next day delivery. It's going on day 2. I called and spoke to a store personnel and they said that they were short staffed and I would be able to get it until the next day if I couldn't Get there in time before they close to pick it up. Today, the store employee said there's basically nothing he can do. Your staff needs to be consistentwith what they tell customers. I told him the website needs to be corrected as it was false and I ordered because of that option. Forthis free delivery as stated on their website, I have to adjust my (work) schedule to get the food my dog now needs because it's going on 2 days behind. Don't advertise free next day delivery if you cannot hold to your end.
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March 2023 by Jim Pearsall
I was thoroughly impressed with the level of customer service that I received. From the moment I walked in the door, I was greeted by a friendly staff member who was more than happy to answer any questions that I had.What really stood out to me, however, was the courteous and attentive nature of the staff. They went above and beyond to ensure that I found exactly what I was looking for and were patient in answering all of my questions. It was clear that they were genuinely interested in helping me and ensuring that I left the store with the best possible product for my pet.In addition to their exceptional customer service, Atlas Pet Supply also has a wide selection of high-quality products at reasonable prices. I appreciated the fact that they carry a variety of brands and products, making it easy to find exactly what I needed.Overall, my experience at Atlas Pet Supply was excellent, largely due to the exceptional customer service provided by their courteous and attentive staff. I highly recommend this store to anyone in need of pet supplies and I will definitely be returning in the future.
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March 2023 by Brad Stevensen
Stopped in today to get a pet wash for 2 large labs. I was told dogs had to be with to purchase but they would let it slide. I went home picked up the dogs and went back someone was in washing. Not at all a problem I told them I would walk out to the truck with the dogs because as I said 2 large labs. Not good in a small isle of a store. When I walked in after about 25 to 30 min someone else went in to wash. I was told I need to be inside with the dogs. So I got a refund and took the dogs home and made due. Luckily it is a nice day for March. Next rime I will stand in an isle and hope they don't nock stuff over just to follow policies. But I was not about to wait another 30 min with 2 dogs getting anxious. I was trying my best to respect the store do as much as possible with out trying to control 2 dogs on a leash but was told not how things work.
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March 2023 by Aimjell Calistri
My husband and I were looking for some cat wet food and didn't see our favorite brand, Soulistic. A friendly gentleman approached us and he said they didn't have our brand but could order it for us. Also, he recommended some human grade pet food which I have been looking for. He even gave us a sample of hard food. Used to shop at Petco but will definitely shop here from now on.
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February 2023 by wild shpeehunter
Very helpful staff when needing things for my reptile baby. Along with very friendly staff and always willing to help you find what you need or possible order it in! Would recommend!
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December 2022 by Jane Anderson
We bought a bunny from the Atlas pet in Blaine and not even 18 hours later she passed away. After getting nowhere with the Blaine location and them refusing to give us a refund on items purchased for the bunny and arguing with us targeting us as the reason why the bunny passed away, I decided to call the Stillwater location and explained the situation to Jefferey at Stillwater location. He was so professional and empathetic with our situation he was able to talk with the owner and work with us regarding our needs and concerns. When we arrived at the Stillwater location Jefferey was there and apologized as to what happened and made us feel very welcome and appreciated. It was a very traumatic morning for my step son, his mother and I but Jefferey made it right and kept professionalism with us. Thank you Jefferey for accommodating our needs and making this unfortunate event less stressful. Please make sure that Jefferey knows of this review and give him a round of applause as he was able to put a smile on my step sons face given the circumstances and that is all that mattered to me in the end.
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December 2022 by A F
I like this place. The staff are always willing to help out, and they carry some good dog stuff.
