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January 2024 by Randy Rogers
Absolute worst rental company I’ve ever experienced. No communication with the owners of the house we rented. Many service calls went unanswered or barely were addressed. When their “maintenance man” Todd Anderson came out to do a work of any kind, it always felt like a burden to him and made us feel like we couldn’t reach out with issues. Many issues ended up being discussed with the owners directly, avoiding this company altogether due to the poor communication and management.
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September 2023 by Tom Bachelder
We were lucky to work with Andrea for several years as her client. Andrea was always responsive, professional, and courteous to our requests. She was willing to go over and above to find out the details needed to satisfy her clients' financial questions and we really appreciated her work ethic.
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July 2023 by Alan Dodson
I am a current tenant of theirs. They have been going through a merger with Pure Property Management and the merger roll out has been pretty rough. For instance, they made an unauthorized withdrawal from our bank account - essentially we payed rent twice for one month. And there responsiveness to this neglect and mismanagement has been below par. I am a property owner myself and I work with a property manager similar to Garnet to manage my property. I am beside myself how they could allow this to happen. I would fire them if they were my property manager. Unfortunately, I cannot fire them as a tenant. But, I will never rent from them in the future nor have them manage my own property. This level of neglect is bad for business all around.
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July 2023 by Mitch Gassen
Andrea has always been excellent to work with. Very responsive and kind and goes out of her way to do the right thing. We always enjoy getting to communicate with Andrea. Thanks for all you do!
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July 2023 by Angela Reasoner
Garnet is awful at completing work orders in a timely manner, if at all. Todd Anderson is a misogynist who talks down to women and truly doesn’t care about his properties.
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July 2023 by Jenny Leonard
Andrea is so responsive and helpful! She is great to work with and I would highly recommend her!
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June 2023 by Karen Garcia
Horrible company. Their staff ignores clients and doesn't care. Continual empty promises. They lie and just give the runaround.
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May 2023 by Madeline & James
I wish there was a 0 star option. I reached out within a day of seeing a rental property listed on Zillow. I know these properties sometimes get a huge volume of responses, so I tracked down Garnet's portal, submitted a request for a tour with multiple dates and times. I called their office and left voicemails and messages with an administrative assistant for the specific agent managing this property, I followed up and sent more messages on Zillow and through Garnet's site including income and personal details to elaborate that we clearly met the requirements for this property. In the nearly two weeks of my reaching out contantly, not only did Garnet (and specifically Collette Johnson) never respond to me, but they rented the property to someone else without even removing the listing from Zillow. I ended up receiving an automated message letting me know that the property was already rented to someone else.This company is garbage and treats potential customers poorly. I have no doubt that they treat their current tenants poorly as well. Maybe I dodged a bullet.
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May 2023 by Woong K.
We have rented through Todd in 2020 arriving during the Winter from the out of state. When we were so tired from the two days of driving and arrived at the house it was a mess. The dishwasher was clogged with decayed food, the carpet had a terrible smell, there were 100s of dead bugs, drawers fell out from cabinet, garage doors did not work and later had a power outage (no heat) to an electric short. The we found out the house was unlicensed to rent. We had to go to the court to get out of the lease. And we had to pay Todd $300 from the rental deposit as he found the house was not clean as it was at the final inspection. I dont know how this business is still in business.
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December 2022 by kayla Rakotz
If I could give 0 I would in a heartbeat. Todd Anderson is very very disrespectful and rude… don’t even go ti him with a problem with your house your renting cause he will turn it around in you
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September 2022 by J V.
I do not recommend this business. Todd showed up today and assaulted me when I was doing a clean out in my daughter's townhome. Violent temper, and police had to escort him away and issued him an assault citation. Tried to force his way into the property without notice. I had no clue who he was, never met him. Apparently, the leasing office contracts with his business for property management.
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August 2022 by Mohammad Yaqoub
Very professional and reliable.Todd will make sure to keep you and your tenants happy when you work with him?
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June 2022 by Kristi Melrose
We used Garnet Real Estate several years ago and had a terrible experience with Todd Anderson. He was rude and outright hostile whenever we had to deal with him. After our final tenant was moving out of our rental home, we arrived at that property to start cleaning it out and realized the tenant was still there (several days after they were supposed to move out). When we contacted Todd about the situation, he yelled at us and basically said there’s nothing I’m going to do about it. Terrible customer service - owners you can do much better for your property management needs!
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September 2021 by Elysia Kruger
Excellent rental company
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July 2021 by Jeffrey Ross
This place will except you if you have a criminal record if you have an evection on your record they will except you if you have bad credit you will not be excepted because they believe Walden University and all the corporations need to be paid even to come here because they don’t care about your criminal that don’t matter your income doesn’t matter either they will except you if you haven’t paid the landlord come here anyway they don’t go by that they only think this real estate company goes by his credit you have to have a perfect credit score of 800+. That’s company should be ashamed of itself no wonder why the homeless population is increasing. These people only look at credit scores so when you come there be prepared to get a credit report done the rest of the information doesn’t matter to these people if you have a bad credit score stay away from here and run. The lady was very rude and had an attitude. So do not rent from these people unless you have a criminal record or you do not pay your rent on time you can come here
