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October 2023 by joseph westerheide
Just went to this store to warranty a life time tool. I'll start by saying I'm an automotive repair technician by trade for over 20 years.This store said I could not warranty my life time tools, their own house brand, without a receipt. Now in 20 years of buying tools from snap on, matco, Mac, Cornwell, autozone, napa, advanced auto parts, home depo, lowes, menards amd harbor freight, NOT ONCE, have I even heard of someone being required to provide a receipt on a lifetime house branded tool!!Short warning. Oriellys has become the ultimate DIY autoparts store. They do not cater to professionals because we know when we are getting taken advantage of. The prey on the unknowing individuals who actually need some assistance in purchasing parts, liquids and tools for their vehicles. My professional advice, go to a store that actually cares to take care of their customers. I would not buy windshield washer fluid from an Oriellys at this point.
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May 2023 by Lindsey Soshnik
My battery died this week and originally I ordered a battery for pick up at the local advanced auto parts because they promote that they do free installation. Unfortunately when I got there they told me they don’t do installation here in MN… so I called O’Reillys to see if they did. Drove there, got help picking out the best battery and had a new one installed in minutes. Very much appreciate the help I received from O’Reillys and will go there for all my auto needs from now on.
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April 2023 by Celia Gear
Very helpful! I was pleased with my service
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February 2023 by Whit L
James and Russ are incredibly kind people. I was in a dilemma where I was worried about not making it to their store before the 9PM closing time for a new battery (I was stranded with a dead battery). James offered to stay late past-close if need be, and for a stranger to offer that sort of kindness meant the world to me in an already stressful situation. Thankfully he didn’t have to stay late! Thank you guys for your humanity, for not making me feel rushed or like a burden, and for your smiling faces.
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December 2022 by patrick K
Knowledgeable staff. Almost everything you need to do routine car maintenance. Wiper blades, get set up to change your own oil, and change your key fob battery. Tools to knock these tasks out are here too, need an air filter, cabin filter, etc, all here. They have a club that helps you earn points towards future purchases. Also, 2 trash cans out front should you want to put those wiper blades on fast.
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November 2022 by Ryan Miller
Awesome experience. Larry was very helpful at finding the battery I needed and even helped install it for me, then carried the old one in for recycling.
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October 2022 by Michael Dearing
This place is small, but the customer service is next level! Zoie helped me get the parts I needed, and even printed out a list of things I need to get my car in top, running condition! Definitely recommend!
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October 2022 by Amy Mckusick
Great people, know how to help with any questions I had.
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October 2022 by Lily
Old man with a neckbeard and ponytail was really unhelpful. Tried to sell me something that wasn't what I was looking for. Grumpy and unpleasant. Luckily his nice coworker was able to ring me up instead. Would be 1 star if it wasn't for that. I'll go to an O'Reilly's in the city next time, everyone seems to be nicer outside of stillwater. :/
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August 2022 by Lilacuity “Lily”
Old man with a neckbeard and ponytail was really unhelpful. Tried to sell me something that wasn't what I was looking for. Grumpy and unpleasant. Luckily his nice coworker was able to ring me up instead. Would be 1 star if it wasn't for that. I'll go to an O'Reilly's in the city next time, everyone seems to be nicer outside of stillwater. :/
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March 2022 by Charlie Pettee
Only giving two stars because they had what I was looking for. While I was looking for my stuff, the guy on the phone with a customer was being rude and unhelpful from what I could hear. When I walked up to the counter, the two employees just talked with each other while I was clearly in sight of one of them. I put my stuff on the counter and walked out without a word. No protest from them or anything. Not my usual experience with O'Reilly and disappointing.
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November 2021 by jade hopkins
The employees are always super helpful.
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August 2021 by Ryan Baker
Great service and knowledgeable people
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June 2021 by Mike Paulson
Very helpful staff. Needed replacement headlight bulbs, selection was very limited, but got what we needed.
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June 2021 by Dan Krause
Had to have some bearings for a trailer matched up.... Received excellent customer service and walked out with all the parts I needed a happy customer!
