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April 2023 by Melissa Harlan
Very nice friendly staff members!! Great to work with
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October 2022 by Linda Haugen
Enjoyed my stop today? there was a preschool tour going on in the store. One of the best places to ship packages. Also found some great hand cream. O'Keeffe Working Hands.
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August 2022 by Amber Stage
Couldn’t be happier with our shack. It was above and beyond what we were hoping for. They were very friendly people to work with. Highly recommend!
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May 2022 by Jessica Harstad
Very smooth process! Rob answered all questions directly with no pressure given-making it easy and fun showing grace and patience with our 3 kids as well! Thank you Again!
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March 2022 by Kyle Rourk
Absolute horrible customer service, attempted to purchase a set of winch cables off of their eBay site about a month ago, had asked an additional question or two to make sure I was getting what I needed with the listing. After not hearing anything back for the last month, I figured I’d go ahead and buy them today since it’s something I need and I was apparently placed on their banned list for being unreasonable and causing trouble. I called directly and talked with a person who I assume was the owner and was told he won’t sell anything to me because he knows the type of person I am and he had a gut feeling about me. I asked him if he could tell me what I had done wrong and he couldn’t because he claimed eBay only lets him see messages within the last 90 days. Our messages were way less than 90 days ago. He then proceeded to hang up on me mid conversation. I attached the screenshots of the messages between us. I have been a member of eBay for 12 years and have a 100% positive feedback rating with over 700 transactions. If you have the option, don’t buy through this business due to complete absence of customer service and respect.UPDATE: See sellers reply to this review, I have never purchased anything from this seller before, was never given the opportunity and after seeing how customers are treated I’m glad I wasn’t. I have no desire to purchase from this seller ever. I will gladly spend my hard earned money elsewhere. I did not cause any problems or create any issues. And EBay does in fact allow sellers to leave feedback to buyers after transactions are made, this guy has no idea what he is talking about. See attached photo of message received from him after I posted this review.
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October 2021 by Stacy Jackson
I consider myself sort of a “coffee snob” and I must say this coffee shop is a hidden gem in this tiny town. Coffee specials always make it worth the trip! AND Lucia brightens my day when she brews my latte’s!
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October 2021 by tim maguire
Buying my ice castle was easy a fast but when rob was showing me the house he told me that the radio that was in the house has a bad rep and it WILL quit working so just give me a call when that happens and I’ll send ya a new one, well one month after the one year warranty it stops working and all I get is “I never said that” but you can buy one from me…. Naw I’ll buy it from a place that sticks to they’re word.
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August 2021 by Mathew Walz
We love camping with our ice castle! Awesome staff @ Nilsons very friendly and knowledgeable, I also love my Pelican thermos and cooler from there, lots of great -high quality- products!
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June 2021 by Peggy Poegel
Good service. Lots of stuff to look at.
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May 2021 by Nicole Walz
Nilson’s Hardware is a great small business to support and shop. They are always helpful and respectful. Their customer service goes above and beyond every time. If you can’t find what your looking for in store, they are always willing to order it in for you!
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May 2021 by Rachel Walz
We always have a very kind and helpful staff! Great small town hardware store to find and discover everything you need! Support local!
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February 2021 by Jean
POOR MANAGEMENT!!! I called their store because their shipping policy is free shipping for a medium flat rate box via USPS and I received notification that there would be an additional $8 charge for shipping to Puerto Rico. PR is a US territory and flat rate shipping to PR costs the exact same as flat rate shipping anywhere in the continental US.The manager was not available, so I responded to their email asking if they could clarify the additional freight charge and if they could try putting in an address for NY and then one for PR when creating the postage and if there is an additional charge for the shipping to please call and I would pay, but if there wasn't if they could honor their free shipping offer.The manager responded with canceling my order saying it's because I refuse to pay. I tried calling the store to explain that I wasn't refusing to pay, but that there is a misunderstanding for the additional charge because the USPS does not charge it. The guy picked up and hung up 3x without saying anything that I thought there was a phone issue. On the 4th try the guy angrily yelled at me that I am not to call the store any more and hung up.I am stunned by how poorly the situation was handled and thought maybe the guy was just having a bad day, but in looking at the poor reviews... there's definitely a habit of poor customer service and there's even someone else's review about the same situation, but for shipping to HI (which is also the same flat rate cost).
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February 2021 by Randy Noska
Very nice staffFriendly and knowledgeable
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February 2021 by Jean C.
POOR MANAGEMENT!!! I called their store because their shipping policy is free shipping for a medium flat rate box via USPS and I received notification that there would be an additional $8 charge for shipping to Puerto Rico. PR is a US territory and flat rate shipping to PR costs the exact same as flat rate shipping anywhere in the continental US. The manager was not available, so I responded to their email asking if they could clarify the additional freight charge and if they could try putting in an address for NY and then one for PR when creating the postage and if there is an additional charge for the shipping to please call and I would pay, but if there wasn't if they could honor their free shipping offer. The manager responded with canceling my order saying it's because I refuse to pay. I tried calling the store to explain that I wasn't refusing to pay, but that there is a misunderstanding for the additional charge because the USPS does not charge it. The guy picked up and hung up 3x without saying anything that I thought there was a phone issue. On the 4th try the guy angrily yelled at me that I am not to call the store any more and hung up. I am stunned by how poorly the situation was handled and thought maybe the guy was just having a bad day, but in looking at the poor reviews... there's definitely a habit of poor customer service and there's even someone else's review about the same situation, but for shipping to HI (which is also the same flat rate cost).
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January 2021 by Eric Peterson
Rob and team always have what you need. Awesome customer service!!Thanks for everything!!“Gone Fishing”
