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January 2026 by dayle bach
It went smoothly and quickly.
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December 2025 by Brad D.
I've been here a few times and have had very good service with only a small wait time. I won't go to the Woodbury location even though it's much closer to me. I've been there a few times and the wait time is ridiculous. Very busy.
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November 2025 by Sue Dwallibee
Fast service, even though I had to wait about 20 min.
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October 2025 by Mark Anderson
Vadnais Heights store is terrible. Avoid at all costs. Rude and incompetent is not a good combination for a business. Multiple trips to this location, time waisted on hold with customer service, and finally had to go to the Roseville store for actual service. Sad.
And I love how they respond to the reviews! Check it out on the other reviews!
Please contact us at blah blah website and go down the rabbit hole with us again. If I owned that store I would be cleaning house.
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October 2025 by Daniel Vadnais
Great and fast service. In and out with my equipment in literally less than 10 minutes
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October 2025 by Joseph Bordeaux
Friendly workers there
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September 2025 by Hannah Moreno
Been here waiting and seen no one to help. The store is empty besides two other customers.
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September 2025 by Amiee Haag
Xfinity is a joke. From the phone customer service to this location that never actually returned my modem and I got charged 120 for it. My mother in law came to return it and the guy said he didn't need an account number, phone number or name to return the box. He didn't give a receipt and said everything would be taken care of. Fast forward 45 days and I get a bill for unreturned equipment. Thanks for being very unhelpful and making me be on an hour phone call trying to resolve. Hopefully they follow up with your location to see what the disconnect is with your employees.Because I gave them the address.I returned the box that someone didn't do their job returning.
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August 2025 by Jeff Finberg
Multiple employees tell me if i switch to you that you give a buyout of $200. 2 employees told me oh just bring your receipt in showing you paid off your phone. So I bring it in and the guy tells me it had a 30 day limit and is invalid ever since I've switched to you its been nothing but a headache. Nobody gives a shit about the customer.
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August 2025 by Fadumo Sheik
If I could rate this -5 I would definitely do so.
The amount of deep frustration and disappointment regarding the extremely poor and discriminatory customer service my fiancé and I experienced over the past week.
On our first visit, we were assisted by a representative named Kevin, who informed my fiancé about a promotion involving a phone trade-in. Kevin quoted a trade-in value of $850 and assured us that completing the process would be simple—just to return the next day and that any representative would be able to assist.
However, when we returned as instructed, we were met with disrespect and blatant discrimination by a representative named Seth. From the moment we entered the store, Seth refused to acknowledge me—a Black Muslim woman—and directed all communication to my fiancé. He would not allow us to explain the situation, nor did he listen to anything I had to say. When we brought up the trade-in value Kevin had quoted, Seth dismissively said it was too high and claimed the most he could offer was $200.
Frustrated and disrespected, I told my fiancé I no longer wished to proceed, and we left.
The next day, we returned once again—only to be told by Kevin that the store was closing. He promised to personally submit a ticket to corporate to help get the matter resolved. Once again, we left the store quietly, trusting that Xfinity would honor its word.
After four days with no follow-up, we returned to check on the status of the issue. As soon as we walked in, Seth was at the front and once again ignored me completely, choosing only to engage with my fiancé. He said he would go get Kevin and then walked into the back office. Moments later, we could clearly hear laughter coming from the room, which felt mocking and completely unprofessional.
After waiting several minutes, another employee came toward us aggressively and loudly asked, “What’s the issue with your account again?” We explained, once again, that we were working with Kevin. It took another 10 minutes before Kevin finally came out, and we had to repeat everything once more.
At that point, I politely asked Kevin to be honest with us and let us know if the trade-in could still be honored, as we had already spent a significant amount of time and energy with no resolution. He assured us he would check, went to the back for 2–3 minutes, then returned and said, “It can’t be done.”
To be clear: I am not upset that the promotion didn’t work out. What I am upset about is the blatantly disrespectful, dismissive, and discriminatory treatment we received—especially from Seth—and the complete lack of follow-through and accountability from the store as a whole. Our time was consistently wasted, and we were treated as if our concerns didn’t matter.
We expected professionalism and basic respect—neither of which we received. I urge Xfinity to investigate this incident thoroughly and take meaningful action to ensure no other customers are subjected to similar treatment.
I would appreciate a formal response regarding the steps Xfinity will take to address this issue.
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August 2025 by Francesco Bia
Worst customer service. I came in to drop my Modem, and the representative was talking to me about trading in a phone 800 dollars off a new iPhone 16 if I got a line. Who wouldn’t do that. So I come back and we are working on it and the rep Kevin told me I needed to come back because they just activated my new line. I asked if I needed to see him again he said nah and anybody could help. Okay I come back the next day again and waited. A rep named Seth was open but he completely ignored us and helped someone else Then when he tried to ignore us again so I go up and explain the issue. The promotion and the trade in for the 800 dollars off. . He made a snarky saying “oh that looks like a little high especially with your phone” so ignore it he called his corporate manager a bald individual. He was more willing to help. Then Seth disappeared in the office so we were waiting. Then he comes back saying that we can’t do it but Kevin will be back so you could ask him to help tomorrow. So once again we come back another gentleman is helping us he is kind and helpful and Kevin was there. Then Kevin came to help but he said he needed to put a ticket in for the promotion to go through. He also made me get the premium service saying we needed that to get the promotion. After being in the store for an hour we couldn’t do it but said to come back to again because it would take time and it was close to closing time. So I said okay. I came back for the 4th time. This time Seth greets me and I said that they told me to come back to help. He said “I don’t know what you need let me get Kevin.” Instead of Kevin coming out there is a different person coming out and asked how can I help with your problem and I told him we needed Kevin. So he goes back pissed . Then I hear laughter in the office. After 5 minutes he comes out . Acting like he had no idea what we needed. Then he took my information and said he couldn’t find the ticket. He went back to the office and came out in 3-5 minutes said he couldn’t help us. That was misleading sales tactics and horrible customer service. First by Kevin giving us misleading information and Seth by being disrespectful, dismissive and unhelpful and unprofessional. One of the agents told me that a lot of people complain about Seth and now I can understand that too. I will cancel my plan in the coming days and please use this as a coaching tool because promising something while using misleading sales practices is wrong and unethical.
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August 2025 by Heidi Braylock
I was in need of a new phone. I don’t have a lot of time so it did take a couple of days and a little bit of frustration, but I was able to switch over to their mobile service and get a phone. Their customer service there to me is excellent. Everyone that I dealt with was amazing. I was also in there a couple hours each day and all of the customer service around to me was great.
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July 2025 by Alex
Just a joke of a company....here sign up for a package for under $100 only to have it jacked up to $300 in one year.
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July 2025 by Davin Mickelson
There always seems to be a line to get help. There's no designated area for a customer line and some walk-in customers don't notice it and bypass the line. Staff were friendly and knowledgeable.
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July 2025 by Kris Anne Kallies
Staff was very friendly and helpful. It was busy but I was greeted promptly and got the service I needed in under 10 minutes.
