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January 2024 by Michelle Setterstrom
This particular location will not answer their phone. Whomever was on duty on 1/5/2024 at 5:35pm, picked up the phone and hung up immediately. I was told today by a Pharmacist at a different pharmacy that CVS will not answer their phone from anyone. This person used to work at a different CVS location and jumped ship due to this company’s refusal to provide accurate and reliable customer service. This location needs to close and leave the area. I’m so disgusted with CVS.
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January 2024 by SuperDutyX
Worst Pharmacy I’ve ever dealt with. Almost every medication seems to always be on back order. They don’t pickup the phone, my child’s pediatrician couldn’t even get through. When my wife went in person, the pharmacist told her it was their job to fill medication, not answer the phone.We filed a complaint with CVS corporate and they took our information and claimed someone would reach out, never heard from them again.I had to deal with them for a long time because my insurance only used CVS. Now I have different insurance and thankfully never need to go back.
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January 2024 by Mark
I haven't really had a problem other than a short wait
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January 2024 by Dezirae Drumm
If there was a way to post negative stars I would. They’re trash. They don’t answer the phone EVER. The staff are extremely disrespectful and slow. They’ll help everyone and at closing time they’ll close the gates even when people are still waiting. Even slammed the office door in peoples face. Any time they are confronted about poor service they say its cause they’re so busy. Well, answer the phone and you wouldn’t have 50 ppl in line! They should be shut down.
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January 2024 by Pam Ott
On wait to talk to the pharmacy for 1 hour. And then disconnect.
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November 2023 by Steve Ott
They don't pick up the phone. 70 mile drive one way for me. Understaffed like all businesses. The employees seem to try their best to get your prescription fast and I requested my meds be from a specific manufacturer. They were very supportive and succeeded in getting it. I have to keep reminding myself top management, CEO's and investors make the rules, call the shots in these super chains.
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October 2023 by Brian Magnuson
CVS is Horrible! As a combat military retiree I was told I couldn't walk in and receive a covid vaccination. Target is a 90 minute drive...we live up on the border.Hopefully, TRICARE will do better coordinating health-care for our veterans going forward.
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September 2023 by Bob
Impossible to talk to pharmacy staff. Phone rings but no one answers. 6 tries 20+ minutes waiting each call.
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September 2023 by J SC
This pharmacy has gotten very bad lately, staffing issues? They won't pick up the phone, and the automated system is a mess. I tried calling to refill a script, 2 times by punching in the script #, it kept repeating the wrong numbers- 1 by saying the number, and it told me they didn't have the number. Are they trying to shut this pharmacy down with poor customer service?
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September 2023 by iana karaslon
i had to call multiple times to the NATIONAL SUPPORT NUMBER to “get a refill” WHICH THEY NEVER REFILLED and when i try to call the actual pharmacy to see wtaf is going on with my meds THEY DONT PICK UP AT ALL this is actually the worst pharmacy i’ve ever been too and idk how hard it is to fill a simple prescription THAT I HAVE AVAILABLE REFILLS FOR
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August 2023 by Tina Miller
I have been trying to contact this pharmacy for over a weeks to get a much needed medication…they do not answer the phone, I’ve tried to go through the website, I’ve replied YES to their texts…here I sit, without my medication. I am changing pharmacies…and do not recommend Virginia, MN TARGET CVS! How hard is it to answer the phone????
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August 2023 by Mike Zahringer
This has to be the worst pharmacy I’ve ever had to use. I’ve spent hours on hold trying to get presentations sent to me. I was never answered during this time, so I went into the pharmacy and had to wait in line for 25 minutes. They needed to transfer a couple prescriptions from another CVS out of state, they said it would take 30 minutes or so to do that. I asked them to just send all of my current filled prescriptions to me I didn’t want to wait they assured me they would do that. That never happened… I again called them and set on hold and was disconnected so I called again and the same thing happened, I wasted 22 minutes of my time doing this today. This isn’t the first time that I’ve encountered this with them. They are just a terrible place to deal with.
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June 2023 by Dani Flategraff
Pharmacy hours that are listed online are not accurate. Didn't open until 2pm on a Tuesday. Waited on hold for an hour and a half before I gave up!!
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April 2023 by Kevin Hendrickson
Called, took over thirty minutes for someone to answer the phone. Not unusual to have to wait like that at the Virginia CVS, or get slammed with a rude greeting, but it is frustrating. The woman said she had two people call in sick on her and she had customers to take care of, that she couldn’t talk to me. Last I knew I was a very lucrative customer. She said she would have the manager call me back the next day. I’m thinking now in the lack of any returned calls or help, she must of been the manager, and wasn’t totally honest, just to get rid of another customer(pun intended).
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April 2021 by Sandysan46
Always a pleasure to visit. A vast selection of items. Service is fast and courteous.