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July 2023 by Jennith G.
Not a car in the parking lot.. should have been our first clue. We were informed walking in that the employee was being trained.The guy waiting on us was sloppily dressed and unkept looking and his zipper was down. he approached our table and asked what we would like to order after giving him our entire order he reached in his pocket and pulled out a note pad and asked us to repeat it. The bread sticks we ordered were under cooked and the bottom was soggy. The 2 melts we ordered came up fairly quickly. Our waiter dropped off our food without a word and as he was 2 steps from the table we requested an extra sauce and he just kept walking. The food was bland and since he never came back to our table I approached the counter to ask for salt and pepper and was told they don't have salt and pepper. They seemed to be oblivious to the fact that a restaurant not having salt and pepper is absurd!!! Our waiter then left on a delivery and the trainer walked over and set our check down without asking if we needed anything....like a box for all the extra food sitting on our table. Should have read all the bad reviews! My bad!
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February 2023 by Kathy Fisher
I love how you remove bad reviews!
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November 2021 by Ericka C.
Don't call the phone number. You get specials and when you go to pick up they tell you that what you orders isn't one of the specials at their store. Don't have an online ordering phone number and have it be wrong! Very poor service all I was told well next time you should use the online ordering. Nice!
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January 2021 by Lizzy K.
If I could gove a zero I would. I Got burnt, soggy pizza. I also ordered extra cheese and there was less than normal amount. I called in and they said that I'd have to give the whole pizza back and eat none of it and that it would take 40 minutes to get another pizza and then I asked for my money back and they said that I could only get half back. I payed $19.00 and got 6.75 back!
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November 2020 by Beth M.
Marinara sauce was like water. Ordered extra cheese, barely any cheese. And no seasoning on the crust. Won't be doing that again. Food quality has gone way down hill.
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April 2020 by Bestia Getha G.
This pizza hut deserves no stars. They delivered my order to the wrong house, refused to remake my order, and delivered me cold pizza that sat outside for at least 10 to 15 mins in a plastic bag, in fact, the manager Allen cursed at us and hung up the phone when we called asking him to remake the pizza. We called corporate to report this and guess what, no phone call after they said they would call us in 2-3 business days. I will never do business with Pizza Hut again.
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February 2020 by Kaycee B.
waited 10 minutes to be seated if we were undercover boss they would all get fired. very short tempered and katty. no uniform on. Unprofessional rude! They are in need of all new staff in my opinion we will not be back to this location. We have been waiting for our check for 20 minutes now! They were to busy talking in the back to help the customers!
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February 2020 by Lacy Pluskwik
The kids were really excited to order a heart shaped pizza, so I ordered one on the Pizza Hut app. The pizza gets delivered and it’s a circle. Two kiddos are immediately disappointed. I call the store and whoever answered just says, “Oh, we aren’t doing heart pizzas” no apology, nothing.
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January 2020 by Tamara S.
Have a great pizza buffet during lunch hours! So good and the dessert bread is awesome!
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July 2019 by Luke Maguire
Quick and friendly service, friendly and talkative staff, good quality food
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May 2019 by KayLee Burns
extremely nice, very clean and the pizza tastes amazing. A much better experience at the one in Virginia compared to the one in Grand Rapids. I will gladly take the drive to Virginia for now on for Pizza Hut.
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February 2019 by SheenaNadam MacDonald
absolutely horrible customer service! ordered delivery online to be told it would be 2 hours of a wait which I accepted in order to escape having to wait 2 weeks until my money was reimbursed to my card. When they show up they have news for me that my card was mistakenly charged twice for the same order. I asked if I kept the extra order and allowed the extra charge of my card could I be credited on my account for the amount I was overcharged for Sure? i was reassured that ke
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November 2018 by Ann B.
We were here on Halloween. Upon arrival there were only 2 other tables with people. 1 table had been waiting for menus when we got in. We waited in front of the "please wait to be seated" sign (as staff was walking past us repeatedly) for much longer than necessary considering how slow it was just to be told to seat ourselves. We then sat for 15 minutes before getting a menu. The table that was waiting before us had approached the cash register and asked for menus because they had not been helped. It was cold too. The music was metal/hard rock and was NOT censored so my children listened to swear words while eating dinner. There were 3 tables total while we were there, including us, and service was extremely poor. 1 table was already eating when we got in. Tell me why the service was so slow and poor for 2 tables?
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July 2018 by Renee M.
We figured a franchised restaurant would be consistent throughout the country. Not true. We ordered a large supreme hand tossed and cheesy bread sticks. The breadsticks were great. The pizza - not so much. It was so thin. The crust was brushed with a garlic butter and we never get anything with garlic. We even asked the waitress if this was a hand tossed pizza. The waitress, Shaina, never ever thanked us. She acted like we were a bother - very unwelcoming! Didn't seem to take any pride in her job. My husband had to call out to her 3 times in order to get a to go box. A family came in and Shaina told them the dining room was closed and the woman asked "At 8pm on a Saturday?" The ceiling over the cash register was literally falling down. There was a foot long chunk of ceiling hanging down. There doesn't seem to be any pride of ownership here. Unacceptable for a Pizza Hut.
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June 2018 by Jared Boes
Went here excited for the pizza after the one in my town closed down went here order 24 "hot wings" a large "pan" pizza and an order of bread sticks. The bread sticks were the only thing that was done right first the wings came and we're flavorless I am assuming the went with mild wings. I mean might as well been eating white bread slice for all the flavor they had. And the the pizza comes and of course it absolutely correct. Oh wait mean wrong also as in the got the t
