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May 2023 by Sarah Zambrano
I’ve had abysmal service from this store. MULTIPLE times over the last two years I’ve been sent the wrong equipment, or I’ve been told that I could come pick up my supplies and when I arrived, no one even knew what I was talk about.But the past couple weeks have been absolutely atrocious. I needed a new mask sent to me a couple of weeks ago but Laura/Lisa is beyond incompetent and I still do not have my mask. Either that, or she enjoys being harmful on purpose. She said it had to be shipped to me, and when it did not arrive by Friday like she said, she said she would ship a new one out on Monday. The NEXT Friday after that after I still did not have my mask, I called again and asked if my mask had been sent, and she said no “because I didn’t tell her that I still needed it.” She also said that it “wasn’t her problem.” I asked that she please, for the love of God, just send me the medical equipment that I need (since they said it was not in stock in the store), and also asked to speak to her supervisor.Without another word she transferred me to the voicemail of a man named Eric. I left him a detailed message with my callback number more than two business days ago and he still has not called me back, and Laura/Lisa STILL has not sent my F30 mask. At this point, since they billed my insurance for this mask that I do not have over 2 weeks later, I will be filing a complaint with my insurance and with the BBB.
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October 2022 by Muna Li
People work there are all so great !!!! Ashley, Julie , Lisa , Mike and Eric are the names I can remember! ….I went there yesterday to get a walking support for my son whom broken a few little bones on his feet …they gave helpful suggestions and being extra patience….grateful for all the medical workers out there Specially during COVID times !!!!
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June 2022 by Taylor Michelle
I know for a fact that is NOT how this establishment operates. Their main concern is the patient. They never discriminate against anyone. I am appalled at that fact that you pulled the race card. Are you sure you did everything you were supposed to do on your end, Ms. Jackson? My mom is actually on their waiting list and there were thing's she had to do as well. They don't just refuse to add you. That's ridiculous. If you aren't aware, there is a CPAP shortage everywhere, due to a recall last year. CPAP's are limited everywhere but if you feel you will get farther with another place pulling the race card, feel free. I personally wouldn't add you either.
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May 2022 by Jasmine Jackson
I was not put on the list for a sleep apnea machine due to the fact that I am black. I had a phone conversation stressing the fact that I really needed a machine and I never received one. I called back multiple months later and was told that the lady never even added me to the list. It is not a consequence that I was talked down upon and just so happened to be black and my name was not added to this list. I am beyond upset at the type of service that I received
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November 2020 by Melinda Martin
I have always received prompt and professional service from this business. The patient comes first and they are always happy to help.
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June 2020 by Garfield Cossey
I have been using them for all my cpap needs for the past 3 yrs. They've been nothing but professional and kind to me and have met all my needs on every level. Thank you to everyone there.
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April 2020 by Hopefulone
Just called for the first time to order parts for my C-Pap machine and spoke with Lisa. She was energetic, answered all of my questions, and gave me the information I needed as well as an ETA on delivery of the parts. Went great :)!
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April 2020 by Jack Palmer
Cody was great to deal with.
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February 2020 by John Thompson
They don’t carry my c-pap mask any more. I found it online for less than their co-pay. Then they sent a $9 bill to the wrong address. I never knew I owed anything until it went to a bill collector, even though I was in buying other items during at this location during this time. They are only blocks from where I live and I will not likely do business there in the future.
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December 2019 by Michelle Brassington
DO NOT USE RIDGEVIEW HOME MEDICAL!!!Instead of a 1-star, I am giving Ridgveview Home Medical 0-stars. Their billing system is absolutely horrendous, and their customer service in the billing dept. is just the same. Note: I was told, if you have a payment due, let's just say on the 30th, but make a payment early (say 15th), then the next payment is due the next month by the 15th... if not paid by then, they tack on late fees of $15... SO incredibly screwed up billing system. I have 3 statements in hand: One that says Past Due, dated October 3 with a balance due of $180.21, another statement dated October 22, with a balance due of $135.21, and a statement due November 13 with a balance due of $148.71. Seriously??? How is a person supposed to make sense of this? Switching to Allina Home Medical.
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November 2019 by Mama Bear
DO NOT USE RIDGEVIEW HOME MEDICAL!!!
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November 2019 by JD O
It seems that the employees here can't be bothered to help you and their billing office is staffed by idiots. Go elsewhere if you have a chance.
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September 2019 by Lynette Meyer
Lisa was the absolute BEST in handling my husbands CPAP needs over the phone. The other lady wasn't any help at all and didn't know that the headgear we needed came in different sizes (even though I could see the product on the website as I talked with her.) Thank you Lisa for the quick responses and service.
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June 2019 by rebecca gosewisch
Hands down the worst billing system of all times, I am looking into using a new location, and the fact that I am forced to use my full name on here.
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April 2019 by John Sjovall
Absolutely the worst billing of any company any where!!! I never know what they are billing for and they don't show payments received.
