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November 2024 by Lois Lindquist
Easy to order online and it was delivered sooner than timeframe given. Great service.
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July 2024 by EJ Melgaard
This company is run out of India. Can’t understand the CS person and never received my order of propane
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April 2024 by John Lineburg
When this propane service co was family owned and operated (Gas Service Company) in Walker, they were great to work with. In or around 2021 I believe, Amerigas acquired this nice family owned business. Since then I have been forced to communicate with a oversees phone service center, charged excessive and unnecessary fees for propane, haz mat and delivery. Overpriced tank rental fees as well. Also, I was once charged with a tank fill that I did not order or receive! We have security cameras on site to disprove this delivery as they explained that this was a courtesy fill! This was eventually removed from our bill. I also just found out that they have been over charging us by over $1.00 per gallon! It took me two years to figure this out as I had never had to purchase propane before and was new to this type of service. Propane service was something new to me because that is what came with the lake place we bought and I thought that it had just gone up over $1.00 per gallon because of covid. Long story, the way I found out we were being overcharged was I called to set up a "new" account and wanted to get a quote for propane. (New accounts are set up by speaking to people in America, go figure) Well the introductory rate was like $1.78 per gallon and then it would go to around $2.00 per gallon after the first fill! So then a called the delivery request line (somewhere where English is not there primary language) and requested a quote to fill all 3 of our tanks. They said it would be $3.20 per gallon!!! They had to really scramble around for some hollow meaningless explanation to the price difference when I confronted them on this. I then demanded I be charged what others would normally be charged or I would cancel my service and the guy I was speaking with said this was another department and needed to verify my account even after I had given my account number. I was put on hold and never received a response.There is still a few really great family owned propane service company's that are much easier, friendly, and less expensive to work with. Amerigas, NO WAY! what ever you name yourself! Now you may print this review out, have your corporate pin heads read it, and use it to rewrite the scrip for your oversees phone service center to solicit alternative hollow responses to customers needs.My advice, search elsewhere for your propane needs.
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April 2024 by Ken Grob
Your Hazmat and Leak check fees are a scam!!! Not necessary or required by law. They suck!!!An unnecessary visit to only install about 110 gallons (500 gallon tank) and add a $24 fees is a rip off.Ken Grob
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April 2024 by Tim Gamrath
Thank you for great service
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January 2024 by Raymond Smith
Delivery was great.I don't agree with tank rental. Looking for another supplier.
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January 2024 by Bob Kriha
Terrible customer service!! Not local.hard to understand language.
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January 2024 by Karl Nelsen
Horrible customer services with move to centralized call center. I can't communicate with the driver. I have propane delivered and they filled the wrong tank. I called the main line and the agent could not figure out what I was talking about and they seemingly had no way to send a message to the driver to come back. Very upset and I'll be looking for a new provider.
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January 2024 by Mark Krivich
The biggest problem I have is the price per gallon for propane. I local competitor (Ferrallga) is $2.00 less a gallon. In my world that is a huge difference!!!!!
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December 2023 by John Veire
I reached out to Amerigas online to order propane yesterday. They charged me $3.49/gallon. I checked with a local provider and their price was $1.89/gallon. I cancelled my order immediately. I called customer service and got their offshore customer service who basically reads from a script. They offered a "solutions group" service person who simply said the price was $3.49. This is incredulous! I assumed I'd pay a premium of perhaps 10 to 20 cents/gallon with the leasing vs buying program but not double the cost. If I can't get this resolved, I will be looking to get out of the lease asap!
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December 2023 by Tom Swoverland
No problem using the site.
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November 2023 by Leigh Bailey
Difficulty with communication; talked to 3 people and still not resolved. Very frustrating...to the point that i have cancelled my account as this is not the first time i had this experience.
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November 2023 by Jay Souder
On time, professional and efficient!!
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November 2023 by Beverly Buckley
Delivery for me being I am a diabetic
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November 2023 by Jim Johengen
Have two tanks they only filled one.
