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“It doesn’t happen often, but sometimes things don’t go quite as planned and you have to bring a concern to management. In many cases, companies just brush you off and leave you frustrated.
That wasn’t the case here. I shared my issue with the management at Wayzata Collision, and the manager personally reached out and made things right.
It’s really nice to know that this company stands behind their work and values their customers. I’ll definitely be returning to Wayzata Collision for any future repairs.”
“Fix Auto was outstanding to work with for my vehicle repairs/restoration. Bid was precise (and came out within a few dollars), repairs were done ahead of schedule, loaner vehicle was provided at no charge, and staff were always friendly and flexible. Final restoration of my vehicle’s front end from the accident was perfect.”
“I wouldn't take my care anywhere else! Pleasant and straightforward to work with. Great communication with me and with my insurance. Got my car back to me sooner than expected. Oh, and my car looks great. What more could you ask for?”
“They are very professional they know what they doing. Their office place is very clean they welcome you with. Open hand and most important this they fixed my car and there prices are very reasonable best choice I ever made”
“I had a fantastic experience with Fix Auto in Brooklyn Park. The team did excellent work on my vehicle and provided top-notch customer service throughout the entire process. My final cost actually came in $100 under the estimate, which was a great surprise. They also gave my car a wash, cleaned the inside, and even provided a loaner vehicle while mine was being worked on.
Everyone I interacted with was friendly, helpful, and genuinely cared about making the process easy. I highly recommend Fix Auto in Brooklyn Park—they go above and beyond!”
“My window broke in the severe cold we had. Who knew that could happen? They came out and gave me a free estimate. They were Quick, courteous and had good price! Great job guys!”
“Very professional and trustworthy. Customer service was great. Repair was nicely done on a timely manner. The technician Lee S. was very informative and professional. He always updates about the repair through out the repair process. He also make sure I am aware of the repair processing. Overall, he is an excellent technician. Highly recommend Lee S. if you ever go to Caliber Collison in Brooklyn Park, MN. He will get your vehicle fixed and perfect just how it should be done.”
“If you need a windshield replaced, this is absolutely the place to go. One call got my claim submitted and an appointment scheduled for the very next day. They gave me the option to wait or drop off - I opted for the latter, dropping off in the morning. They had it done by lunchtime.
My windshield now looks factory-new, which is great enough and all I really expected, but they also went the extra mile and re-ran my dash cam wire and even transferred the RFID sticker for my car wash service.
I couldn’t be more happy with Glass Source’s work and their outstanding customer service. I highly recommend them.”
“Wonderful experience working with CarStar of Eden Prairie. Very professional and knowledgeable. Worked with my insurance and had my car back looking better than ever. Would highly recommend for any auto body services.”
“I'd like to give LaMettry's 5 stars for effort alone, but I can't. Having my car in for a repair after an accident in which the other driver drove into the side of my car, LaMettry's took exactly 6 months to the day to get my car repaired. My car is German, and shipping delays accounted for a month's wait time. It took another month to complete the repairs and repaint the side of the car. So why 6 months and not 2 months? LaMettry's kept getting things wrong. Repeatedly. To their credit they always wanted to make it right. The car needed to be repainted three times. Panels or doors kept not being aligned properly. A lot of details kept being missed, or they'd fix one and then create another, or forget about one more thing. I believe I had the car back in to their shop at least six more times over those additional 4 months, and it was only completed on the 6 month anniversary of when I originally dropped the car off because I contacted the general manager and told him it was the 6 month anniversary since I'd dropped the car off. He had me bring the car in that day for the last item to fix, something I'd been waiting on for a month, despite his weekly updates on why it couldn't be done during that month.
LaMettry's was my only real choice for where to get my car repaired, since they're the only shop in town certified to work on my brand of car, and since the repair was serious, involving body/frame damage, and the car was relatively new (under 10K miles), I wanted the repairs to be as close as possible to how it was out of the factory, which is what those certifications are for.
So I'll rank LaMettry's like this (out of 5 stars):
Quality of mechanical or body repair: 5 stars
Quality of paint repair: 3 stars
Quality of execution: 2 stars
Quality of customer service: 5 stars
Attention to details: 0 stars
Timeliness: 1 star
Overall satisfaction with total job after additional time to do it right: 4 stars
Overall final quality rating of LaMettry's: 3.5 stars”
“Abra in Chanhassen, MN has consistently done perfect work on my cars and trucks. Sadly, I have needed their services about 6 times over the past 12 years and each job perfomed has always been perfect!! A++i
I advise anyone to take their auto here!!!”
“I had the pleasure of working with Carl from Twin City Glass for my windshield replacement, and his professionalism and expertise were outstanding. He arrived ahead of schedule and took the initiative to confirm the appointment, demonstrating excellent communication and reliability. Remarkably, he completed the installation in half the estimated time without compromising quality.
Having relied on Twin City Glass for multiple services, including chip repairs, I can confidently attest to their consistent excellence. I highly recommend them to anyone in need of glass services and will continue to trust them with all of my vehicles in the future.”
“My favorite tech is going to another Shop. He is the Best! And he's my Son! The team at EP has what they need to satisfy the needs of is clients. Makes for Great business.”
“Beautiful work. Seamless communication with both myself, the insurance and rental car companies. Their front desk person is fabulous. Could not recommend highly enough!”
“Victory replaced.my battery under warranty. They came to my house and swapped out my battery. Vehicle runs great, just before needing to leave town for the holiday. Great job!”
“Brought my vehicle in for collision service this week to Youngsteads tp my guy, Shawn, who did an wonderful job on a vehicle years ago. Youngsteadts is super-professional, thorough, and expedient. Picked up my vehicle today--finished in just three days and the vehicle looked amazing! Perfectly completed and the even detailed the car--it literally looked brand-new! There is no other choice for body work in the Chanhassen area. Youngsteadts is the place to bring your damaged vehicles!”
“Dave did an excellent job with repairing damage done from hitting a curb. It looks like new. In addition, Dave was kind enough to look at a non related issue and helped me fix that. I will be happy to go to Dave if there are future issues.”
“great price! took a bit to get a appointment that would work for me but I have a small window where I am home and my work does not allow there mobile support. I was a bit disappointed that the new windshield was dirt and had marks on it.”
“Ryan at South St. Paul Location was fantastic. Continuous follow-up with my insurance company made my job easy. He was very responsive along the entire process and ensured that he maximized the claim to include everything that was damaged. Even things that were not so obvious to me were pointed out and repaired. Great experience. Thanks to the South Saint Paul location. Also Taylor was always pleasant and very helpful. Luther gets all my business moving forward. They were that good!”
“Dawn and her team at Sears Body Shop did an exceptional job of replacing my windshield and rearview mirror on my vintage SLK convertible! I would work with them again in a heartbeat!”
“Showed up at my house in scheduled appointment window, very friendly, super fast service, answered all my questions. Highly recommended! Payment was thru insurance, so super smooth transaction.”
“The quality of their products is very good and I’ve been happy with everything they’ve done on multiple vehiclesz
Scheduling was easy and they give you a curtesy car. Only took a couple of days to have my car back.
The only reason I give them a 4 out of 5 is because I had a really frustrating customer service experience between them and my car dealership.
I purchased their full paint protection wrap through the dealer which was rather expensive. When I got the car to P&L we discovered that a good portion on the front had already been wrapped by the previous owner.
At first I was told they could remove it and apply their product which I was fine with. But then later I was informed that they couldn’t. Since they were only able to partially wrap the car I was/should have been entitled to some level of “discount”.
Getting this figured out was an absolute headache. Both my dealer and P&L said they were working together to figure it out but when I asked for updates, they each pointed the figures at each other which was super frustrating.
After 4 months of this, many phone calls and trips to both locations, I finally received my “discount” which was about $300 off a $2,000 package…. Given they weren’t able to do around 40% of what was included in the package, this didn’t feel fair or right to me but at that point I was too frustrated to do any more about it.
Again the product is really good and much of the service issue I had was due to an odd situation and on the dealer as much as it was P&L which is why I still give them 4 stars.
My advice to P&L. you and my dealer touted your relationship and how you were going to take care of me when I purchased the car. Your owner was even visiting dealership at the time and helped sell me on the “titanium wrap package”. But then with this odd situation, instead of working together to find a reasonable solution, you made it my problem to figure out and we’re both pointing fingers at each other. It felt like i was dealing with two children and it really ruined my experience of working with both of you. I don’t know if I will use either one of you with my next vehicle purchase as a result.”
“Incredibly helpful and understanding. Amazing customer service. Would recommend this shop to anyone needing glass repair. Quick and considerate.
Levi is a great worker and provided amazing service”
“Had to go in to Brooklyn Park location told me 2 hours but was done in 1 hour my service tech new what she was doing and she very great to work with fun shop very clean very helpful even saw them help customers that walked in from outside appointment”
“Had a sunroof replaced here. Scheduling was quick and easy, I was able to work from the lounge while the work was being done. Work looks great, and everyone was friendly and professional. Great experience. Covered by insurance, so no cost out the door for me.”
“The Safelight location in Eden Prairie was very organized and professional. Beginning with the greeting through the finished product the staff was very friendly and informative. I’d highly recommend this location!”
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“Kirk and Ashley are absolutely amazing- if you need affordable body repair without sacrificing quality of work look no further. They do guarantee anything and everything they repair, -also, if a minor issue ever were to arise they handle it immediately-This shop does A++ work and I highly recommend.”